Customer Education Management Association (CEdMA)

Next week, over 100 customer education professionals are gathering in Austin, TX for our annual empowerED conference! ?? This is 2.5 days of networking, learning, and having a good time. It's not too late to snag one of the last remaining tickets: https://lnkd.in/exKfA8tQ

Love hearing from our members. CEdMA has always been the place where you can "find your people"—and we are so thankful for members like Manasi Shukla!

Meet Your CEdMA Board: This is Sarah Reeves, our Partners Trustee! Sarah has been hard at work building partnerships that support our customer education community. Ever since helping her sister and friends learn Decathalon on an Apple IIe computer, Sarah has been committed to educating people to use technology, culminating as the Director of Learning Services for Sage. She is a strategic, global leader with a reputation for getting things done. She looks forward to building long-lasting partnerships with companies serving the Customer Education market, as the Partner Trustee for CEdMA. Sarah hopes to help connect the community to the tools and technology that enable their SaaS customer education programs. Say hello to Sarah in the comments! ??

Meet the board: This is Shannon Howard, our Marketing Trustee! (And the host of this month's member webinar on Marketing Your Customer Education Program!) Shannon runs all things marketing—from email to social to promoting our annual conference. Shannon is an avid customer education evangelist. Over the last 12+ years, she's has served in a variety of roles—from marketing to product to education. As Marketing Trustee for CEdMA, Shannon is committed to establishing CEdMA's reputation as the go-to place for customer education porfessionals to connect grow in their career. Say hello to Shannon (or me, I guess??) ??

A BIG thank you to this year's empowerED25 sponsors. We are grateful for your partnership, and we could not host this event without you. Eurekos, CloudShare, Thought Industries, Clueso (YC W23), Gainsight, PSI Services LLC, Skillable, BrainStorm, Kryterion, Inc., Instruqt, Skilljar, NetExam - The Partner & Customer LMS+, Talview, Bongo We look forward to seeing you all in Austin next month!

Meet Your CEdMA Board: This is Christine Souza, our Vice President! Chris has held a number of roles on the board and faithfully served the customer education community. Christine is a passionate Customer Education and Technical Enablement business leader with extensive experience building and leading global teams across Customer Education, Professional Services, and Community functions. With a deep belief in the power of learning, Christine is dedicated to empowering customers, partners, and employees to navigate change, develop new skills, and achieve their full potential. Outside of her professional achievements, Christine is a proud baseball mom, skillfully balancing the demands of work and family. She has also held multiple leadership positions on the CEdMA (Customer Education Management Association) board and is currently serving as Vice President, where she continues to contribute to the advancement of the customer education industry. Say hello to Chris in the comments! ??

We're just 5 weeks away from the empowerED25 conference! We have customer education professionals joining us from all over the world, including our incredible speakers: Adam Avramescu, Silvie Liao, Bethany Hipple, Tom Studdert, Ed.D., Kevin Dunn, PMP?, Eric Mistry, Deepina (Dee) Kapila, Kat Breeggemann, Kristin M., Jessica Valor, CAPM, Julie Cochrane, M.Ed., Randon Ruggles, Daniel Quick Will we see you there? ?? It's not too late to grab your ticket! Join us March 17-19 in Austin, TX for networking, keynotes, breakouts, and some great food. https://lnkd.in/exKfA8tQ

We're proud of the impact we've made on the customer education community over the last 30+ years. Grateful to hear what Lynn Marie Viduya has to say about her experience as part of the CEdMA community. Looking for your people? We'd love to have you join us! https://members.cedma.org/ #CustomerEducation #CustomerTraining

Every year, we gather customer education professionals together for CEdMA's annual conference. And it's always a great time. From keynotes to breakouts to networking, we've structured empowerED to be all about supporting YOU in your customer education career. This is what Kelly Lynch shared after last year's conference wrapped. Tickets for 2025's conference are selling out FAST. Make sure you get your tickets to join us next month in Austin, TX! https://lnkd.in/exxbCf9R

Meet Your CEdMA Board: This is Kristine Kukich, our Conference Trustee! Kristine has been the mastermind behind last year's empowerED conference and at the helm of our upcoming event in March! Kristine is a passionate believer in the power of customer education and customer marketing working together to achieve customer success at scale. Her customer education manifesto emphasizes process-driven education, onboarding for success, innovation through involvement, transparent communication, metrics, and scalable teams. Building on this, she discovered the significance of customer marketing, and her manifesto evolved to focus on scaling actions and understanding the customer journey. By integrating AI tools, she strives to enhance customer education and marketing processes.As the Principal / Owner of the Training Sherpa, she is a published author on AI in customer education and a recognized leader in that space, as well as the host of Mixology: The Intersection of Customer Education and Customer Marketing on YouTube. Say hello to Kristine in the comments! ??