ComOps - Strategy & Commercial Operations as a Service

How Guest Feedback Turned Short Stays into Five-Star Experiences A hospitality brand faced a challenge: single-night guests were less satisfied than longer-stay visitors. Using ComOps’ customer experience feedback tool, they uncovered key pain points—and took action. ??? WATCH NOW to see how data-driven insights transformed their guest experience. #CustomerExperience #CX #Personalization #BusinessSuccess #Hospitality #GuestSatisfaction ?? See the full video at the link in our comments section below.

Luxury brands don’t just sell products. ???????? ???????? ??????????????????. ?? Ever wonder how they keep customers coming back—again and again? Learn their secret.

? A true extension of the team! ? At ComOps, we don’t just provide solutions—we partner with you to elevate your customer experience. We are honored to receive this feedback from Nicolle Scavuzzo, EVP, Customer, Data & Analytics at Cabot Collection: ?? “ComOps is an extension of our team! Their support in drafting questions and creating our custom survey was a true value-add.” Whether it’s survey design, customer insights, or operational optimization, we’re here to help you turn data into actionable results. Ready to enhance your guest experience? Let’s talk. ?? #HospitalityExcellence #CustomerExperience #SurveySuccess #ComOps

Curious how leading luxury brands delight customers, operate to the highest standards, and keep guests coming back? ?? Register for our upcoming webinar with ComOps - Strategy & Commercial Operations as a Service, The Fontainebleau Las Vegas Formula: How Data & Technology Create Unforgettable Guest Experiences: https://bit.ly/41mHjN5

“Every guest interaction, from check-in to check-out, is an opportunity to gather insights that can make or break your brand’s reputation.” George Polyard, CCXP of ComOps - Strategy & Commercial Operations as a Service breaks down how to use surveys to capture those interactions - and how to uncover richer qualitative insights - in this piece for HOTELS magazine. Thanks to David E. for the spotlight! https://lnkd.in/e3F5KNg8

Personalization Isn’t Optional—It’s Expected! Today’s customers don’t just want great service—they expect experiences tailored to them. ?? 73% of customers demand personalized, customized interactions ?? Brands that fail to meet these expectations risk loyalty and revenue ??? WATCH our latest video short to learn more and see the full video at the link in our comments section. #CustomerExperience #Personalization #BrandLoyalty #CustomerJourney #BusinessGrowth

185% ROI in 3 Years? Medallia Delivers! ?? A recent Forrester Total Economic Impact? (TEI) study, commissioned by Medallia, highlights the massive financial and operational benefits of investing in CX technology. ?? Key Findings: ? 185% ROI over 3 years ? $39.25M in net present value ? 30% increase in customer spend with personalized actions ? $10.9M profit boost from digital improvements ? 5-7% reduction in callback rates, streamlining customer service ? 10,000+ productive hours gained for web engineering teams ?? “If it matters, we should see it in the bottom line.” – Head of CX, Insurance Companies that partner with Medallia scale CX effortlessly, reduce costs, and drive revenue growth—all while improving customer and employee experiences. ?? Read the full report (link in comments) to see how CX investments translate into real dollars. #CustomerExperience #ROI #Medallia #CXTransformation

Last month, Jeff McHugh, Enterprise Senior Sales Director at Medallia, shared three powerful strategies to turn CX goals into tangible success. He said, “CX goals aren’t just about fixing problems—they create competitive advantages.” For his insider tips, check out our latest LinkedIn Newsletter where he breaks down how CX fuels growth and loyalty in hospitality. ?????? #CustomerExperience #HospitalityCX #GuestLoyalty #CXGoals #Medallia #ComOps #HotelSuccess

?? We’re Growing! Welcome to the newest Graduating Class ?? At ComOps, we believe in fostering growth, and we couldn’t be prouder to have recently welcomed 24 fresh agents to our team! ?? Last month, we celebrated the graduation of a group of dedicated professionals who have completed their training and are ready to make an impact. To honor their hard work and commitment, we gathered for a well-earned pizza party ??—because what’s a celebration without great food and even greater company? A huge thank you to everyone who made this milestone possible. Your dedication fuels our success, and we can’t wait to see the incredible things our newest team members will accomplish! Here’s to new beginnings, growth, and pushing boundaries together. Drop a ?? in the comments to welcome our newest graduates! #WeAreGrowing #TeamComOps #CustomerExperience #CallCenterExcellence

The Hidden Gaps in Your Guest Experience—Revealed! Every interaction matters—but are you making the most of them? By mapping the guest journey, you can spot friction, personalize interactions, and boost loyalty. And the best part? It’s simpler than you think. ?? Learn more at the links in our comments section. #CustomerExperience #HospitalityInsights #GuestSatisfaction #JourneyMapping #CX