What do remote contact centers really need in 2025? ?? We recently conducted a poll asking industry leaders which features will have the biggest impact on remote teams. The results are in, and the message is clear: tools like quick agent help, secure multi-screen sharing, and emotion tracking are shaping the future of the industry. At CollaborationRoom.ai, we’re already working on these priorities to empower agents, enhance productivity, and keep operations secure. Read our latest article to see the full results and how we’re building the future of contact centers. #contactcenter #remotework #agentengagement #collaborationroomai Sameer Maini Jason Hiland Michael Shrader Kenneth DuPont
关于我们
CollaborationRoom.ai is a next-generation Virtual Contact Center Floor Platform built to help your leadership engage, manage, and train your remote and/or blended agents as if they were sitting beside each other on the floor. We help your team make remote work, work!
- 网站
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https://collaborationroom.ai
CollaborationRoom.ai的外部链接
- 所属行业
- 软件开发
- 规模
- 11-50 人
- 总部
- Sammamish，WA
- 类型
- 私人持股
- 创立
- 2020
- 领域
- Artigicial Intelligence、Video、Audio、Cloud Services、Remote Work、Remote teams 、Virtual Contact Center和Agents and Supervisors
产品
![点击此处查看CollaborationRoom.ai]()
CollaborationRoom.ai
员工敬业度软件
CollaborationRoom.AI is a next-generation tool built to engage your work-from-home employees. It was built to give your employees the same experience they would have if they were in your brick and mortar facility. It also enables you to protect sensitive customer PII or PHI data, by alerting supervisors in real-time.
地点
CollaborationRoom.ai员工
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Michael Shrader
Contact Center Technology Sales SME | Outsourcing Sales Expert
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Jason Hiland
Reimagining the Call Center Floor-Virtually
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Vinay Gupta
Product, P&L, Technology, Business Strategy | Leading technology driven businesses
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Sameer Maini
Chief Executive Officer/Chief Information Officer
动态
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Remote work made easy! At CollaborationRoom.ai, we help agents stay productive and engaged, no matter where they’re working. Here’s a fun take from Jason Hiland on how our tools turn common agent excuses into productive outcomes. ?? #remotework #contactcenter #teamengagement #aiinsupport #productivityboost #collaborationroomai
Here’s a fun look at the top 5 agent excuses and how we turn them around! Because we have heard them all! Let’s face it—remote work comes with its share of creative “excuses.” ?? But with tools like Emotional Sentiment Analysis and Special Training Rooms, CollaborationRoom.ai helps agents stay engaged, productive, and ready to succeed. #remotework #contactcenter #teamengagement #aiinsupport #productivityboost #collaborationroomai Sameer Maini/Anurag G/Kenneth DuPont/Michael Shrader/Vinay Gupta and a special thanks to Ramya Thomas??, our amazing marketing partner, for creating some fun content!
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Discover how our AI-powered remote team management platform helped CCMR3 maintain productivity, enhance compliance, and create a thriving remote work environment. Through real-time engagement tools and secure compliance features, CollaborationRoom.ai empowers remote teams to work efficiently from anywhere. Swipe through to see CCMR3’s journey and the proven results of CollaborationRoom.ai! ?? Ready to elevate your remote teams? Visit www.collaborationroom.ai for a free demo! #remotework #productivity #ai #teamengagement #compliance #collaborationroomai Sameer Maini Jason Hiland Michael Shrader Kenneth DuPont
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Still a lot of discussion regarding Amazon, in particular, and RTO in general. As I have said before, corporate mandates are not a winning strategy. While in office/in person may be more conducive for some roles and teams, remote/hybrid is more appropriate for others. The reality is we will continue to evolve to a more global and geographically dispersed workforce so we should devote our energy on implementing the tools and processes required to ensure success. For contact centers that means tools that provide real-time communication and assistance, hands-on demonstration and coaching, instant alerts and observation, and ensure the security/compliance of the 6X6 virtual workspace. That tool is CollaborationRoom.ai. Your agents and supervisors are in the same room regardless of their locations. They see each other and communicate in real time. Supervisors, trainers, and managers can train, coach, demonstrate, and assist instantaneously. Real-time alerts regarding potential security/compliance occurrences can be observed, documented, and addressed in the moment. Concerns regarding if people are engaged, are they working, are they where they say they are, is their workspace secure are all addressed with one simple browser-based technology thats easy to implement and use, low risk, cost effective, and a lot more employee friendly that RTO mandates will ever be. Become a hero to your organization. Contact me today here on LI or via [email protected] Sameer Maini Jason Hiland Ken Dupont Anurag Gogoi
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This video begs a great question from Jason Hiland....do you think you had the best tools for managing dispersed agents during the pandemic, and are you using those same tools today?
There’s no amount of hard work that can overcome having the wrong tools for the job! (and I've had a prospect state the last line before ?? ) In 2020, when we first went remote, it was about survival. We didn’t have the tools for the job. We barely had enough headsets. Today, most of you are still trying to make the wrong tools work. However, born out of the pandemic came THE tool for managing, engaging, and coaching remote agents so your productivity, security, and compliance all thrive. It’s CollaborationRoom.ai. It’s a Virtual Contact Center Floor platform, and it is just the tool you need to thrive in the future. All you need to do is ask for a discussion. The rest is easy! Sameer Maini Kenneth DuPont Vinay Gupta Michael Shrader Anurag G Ramya Thomas??
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As remote contact centers continue to grow, having the right tools can make all the difference. We’re curious—what feature do you think will have the biggest impact in 2025? From real-time emotion detection to customizable breakout rooms that keep teams connected, each of these features brings unique benefits to remote contact center teams. ?? Cast your vote and let us know which tool you believe will drive the most success! #contactcenter #remotework #collaborationroomai #collaborationtools #customerservice Sameer Maini Jason Hiland Michael Shrader Kenneth DuPont
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?? Running a remote contact center isn’t easy. Managing productivity, ensuring data security, and keeping agents engaged can feel like an endless challenge. ?? But it doesn’t have to be this way. With the right tools, your remote team can thrive just as much as an in-office team—maybe even more! In this edition of our newsletter, "Beyond the Floor," we’re sharing 7 essential features of CollaborationRoom.ai that are transforming remote contact centers. From AI-powered onboarding to real-time reporting, these tools are helping teams boost performance and drive revenue. ?? Dive in and discover how each feature solves specific remote work challenges and supports agents at every step of the way. ?? Curious about how this could work for your team? Reach out for a free demo! #beyondthefloor #remotework #contactcenter #ai #productivity #collaborationroomai
The 7 Features Every Remote Contact Center Needs
CollaborationRoom.ai，发布于领英
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Ever wondered if you could understand your agents’ emotions in real-time? Now you can! With CollaborationRoom.ai’s Real-Time Emotion Detection, managers can see exactly when agents need support, boosting productivity and morale across remote and hybrid teams. Swipe through to learn how this feature empowers agents, reduces stress, and drives performance. Because happier agents mean better results! ?? Ready to see how it works? Contact us for a demo today. #contactcenter #remotework #teamsupport #collaborationroomai Sameer Maini Michael Shrader Jason Hiland Kenneth DuPont
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CollaborationRoom.ai one operational tool that addresses multiple issues and doesn't require months and your whole IT team to implement. 30 day agreement. No upfront cost. No cancellation fees. What are you waiting for? Visit us at Booth #504 at CCW Nashville or contact me here. It could be the best decision you make today
?? Is Agent Turnover Hurting Your Contact Center? ?? It’s time to rethink your approach. High turnover doesn’t just drain resources—it impacts team morale and your customer experience (CX). In my experience, the key to retention is creating an environment where agents can thrive. Here are 5 proven techniques to transform your contact center: 1?? Foster Real-Time Collaboration Agents need connection. CollaborationRoom.ai’s break-away rooms create spaces for quick check-ins and discussions, building support systems that help retain talent. 2?? Recognize Contributions Immediately In-the-moment recognition beats a quarterly review. With CollaborationRoom.ai, managers can give instant feedback, driving motivation and reducing turnover. 3?? Flexible, Ongoing Training and Coaching Training should be continuous, not disruptive. It should also be in real-time.? Our platform’s virtual production and breakout rooms allow for regular coaching to keep agents engaged and skilled. 4?? Empower Agents with Direct Support With CollaborationRoom.ai, agents can instantly reach out to supervisors or teammates, ensuring they get the support they need when they need it—boosting confidence and morale. 5?? Create Feedback Loops that Drive Action Listening is one thing; acting on feedback is another. CollaborationRoom offers real-time reporting so managers can address challenges quickly, showing agents that their voices matter. ?? Reducing turnover is about more than policies—it’s about building a supportive, engaging environment. At CollaborationRoom.ai, we’ve designed a platform that recreates the “in-office” experience for remote teams, leading to happier agents, executives, and overall better CX. What strategies are you using to reduce agent turnover? Let’s discuss it below! ?? #leadership #contactcenter #employeeengagement #teammorale #collaborationroomai Sameer Maini Jason Hiland Kenneth DuPont Michael Shrader
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?? Is Agent Turnover Hurting Your Contact Center? ?? It’s time to rethink your approach. High turnover doesn’t just drain resources—it impacts team morale and your customer experience (CX). In my experience, the key to retention is creating an environment where agents can thrive. Here are 5 proven techniques to transform your contact center: 1?? Foster Real-Time Collaboration Agents need connection. CollaborationRoom.ai’s break-away rooms create spaces for quick check-ins and discussions, building support systems that help retain talent. 2?? Recognize Contributions Immediately In-the-moment recognition beats a quarterly review. With CollaborationRoom.ai, managers can give instant feedback, driving motivation and reducing turnover. 3?? Flexible, Ongoing Training and Coaching Training should be continuous, not disruptive. It should also be in real-time.? Our platform’s virtual production and breakout rooms allow for regular coaching to keep agents engaged and skilled. 4?? Empower Agents with Direct Support With CollaborationRoom.ai, agents can instantly reach out to supervisors or teammates, ensuring they get the support they need when they need it—boosting confidence and morale. 5?? Create Feedback Loops that Drive Action Listening is one thing; acting on feedback is another. CollaborationRoom offers real-time reporting so managers can address challenges quickly, showing agents that their voices matter. ?? Reducing turnover is about more than policies—it’s about building a supportive, engaging environment. At CollaborationRoom.ai, we’ve designed a platform that recreates the “in-office” experience for remote teams, leading to happier agents, executives, and overall better CX. What strategies are you using to reduce agent turnover? Let’s discuss it below! ?? #leadership #contactcenter #employeeengagement #teammorale #collaborationroomai Sameer Maini Jason Hiland Kenneth DuPont Michael Shrader
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