Customer loyalty is the real key to CX success, but too many brands are losing sight of it. CMSWire Contributor Stephan Sigaud breaks down why CX is following the same path as CRM—and how to fix it before it's too late. Don't let your strategy become just another set of metrics. https://lnkd.in/eXZjNAVQ #CX #CustomerLoyalty | Phase 5
CMSWire
在线音视频媒体
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Your guide to delivering game changing customer experiences.
关于我们
Produced by Simpler Media Group, CMSWire is the leading publication covering customer experience and digital experience methodologies, tools and operations. We speak to CMOs, contact center leaders, customer service leaders, customer experience leaders, senior marketing technologists and chief data officers. Our daily updates, research, video series, podcasts and learning events act as your guide to delivering game changing customer experiences. CMSWire.com publishes 150+ unique monthly articles, offers educational webinars and draws together a community of over 5 million influential digital business leaders composed of software buyers, seasoned practitioners, vendors and analysts. Our clients include industry leaders such as Adobe, SAP, Amazon Web Services, TransUnion, Salesforce, Medallia, Optimizely, Acxiom, Sitecore, Teleperformance, NICE and many others.
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https://www.cmswire.com/
CMSWire的外部链接
- 所属行业
- 在线音视频媒体
- 规模
- 51-200 人
- 总部
- San Francisco，California
- 类型
- 私人持股
- 创立
- 2003
- 领域
- Digital Marketing、Customer Experience、Marketing Automation、Machine Learning 、Artificial intelligence、Sitecore、Digital Experience、E-Commerce、Customer Data Management、Customer Data Platforms、Digital Analytics、Adobe、SalesForce、Microsoft、SAP、IBM、Customer Journeys、Customer Service、Call Centers和Conversational AI
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主要
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600 California St
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CMSWire员工
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Myles Suer
Serving CIOs driving agile transformational businesses. Emeritus #CIOChat Facilitator. IDG Contributor. #1 CIO Influencer. Top 100 Digital…
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Felipe Jaramillo F.
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Greg Kihlstrom
Helping F1000 Brands Prioritize & Act on MarTech, AI Adoption & MOps Decisions || Consultant, Advisor, Author & Speaker || MBA, Pursuing a Doctorate
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Andrew Kumar
GVP, Platform Ecosystem at Uniform | #integrations #apis #AI #growth
动态
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Tired of repeating yourself to customer support? Jarrod Davis, Senior Product Marketing Manager of Cognigy, dives into how Agentic AI is revolutionizing CX with real-time problem-solving, personalized interactions and seamless handovers. No scripts, no frustration, just fast resolutions https://lnkd.in/easuwrsi #CustomerExperience #SponsoredContent
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Generative AI is shaking up marketing, but which use cases truly deliver value? CMSWire Contributor Frans Riemersma explores how marketers are leveraging AI for content, data & sales while AdTech adoption lags. Don't get left behind—discover the real impact of AI on marketing today. https://lnkd.in/eRcFYY4V #MarketingAI | MartechTribe
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AI is shaking up customer experience, but human connection still wins. CMSWire Contributor Martin Taylor explores why AI should empower—not replace—customer service pros. The best CX blends smart automation with a human touch. https://lnkd.in/eNWpTYSp #CustomerExperience #AI | Content Guru
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Chatbots that forget, agents with no context, endless repetition—sound familiar? CMSWire Columnist Scott Clark dives into why customer journeys are still a mess and how businesses can finally get it right. Seamless AI-human transitions are the future. Here’s how to make them work https://lnkd.in/e9nSsWYa #CustomerExperience #CX | Alex Helfers of Laughlin Constable
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Treating CX symptoms without finding the cause is like taking painkillers for a broken bone. CMSWire Contributor Tom Lewis shares why data, AI & strategy—not just new tech—are key to lasting CX health. Get to the root of your CX pain & drive real change. https://lnkd.in/e3dAwysi #CustomerExperience #AI | TTEC Digital
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Adobe is all in on AI at this year’s Summit. CMSWire Editorial Director Michelle Hawley dives into Agent Orchestrator, Brand Concierge & more—designed to help brands personalize, optimize & automate at scale. Is this the future of CX? See what’s next for AI-driven experiences. https://lnkd.in/ejDP66Uk #AdobeSummit #AI
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The best patient experiences aren’t just measured — they’re actively improved in real time. On today’s Beyond the Call ??, CMSWire EIC, Dom Nicastro, speaks with Jennifer Carron Passon, MSOM, CPXP, Patient Experience Officer at BJC Health System, as she shares how the organization is elevating care through: ? Real-time feedback via nurse leader rounding for immediate course correction ?? AI-powered analytics to process patient insights and enhance communication ?? Emergency department innovations that reduce frustration and improve satisfaction Watch the full episode here → https://lnkd.in/dQTTP4eA
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AI is changing the game for CX leaders, helping businesses predict customer needs, reduce churn and drive engagement. CMSWire Columnist Scott Clark dives into how AI-driven insights turn data into action, giving brands a competitive edge. Don’t just react—get ahead. https://lnkd.in/eCsXra57 #AI #CustomerExperience | Michael Taylor of SchellingPoint
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Your support chats are packed with SEO gold—you just have to mine them. CMSWire Contributor Nadjya Ghausi explains how tapping into chat conversations helps uncover real user intent, fill content gaps and boost rankings with high-value, problem-solving content. https://lnkd.in/ehVp--nq #SEO #CX | SearchStax
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