Outsourced tech support, cybersecurity, and IT management for local businesses in the Greater Philadelphia area.
???????? ???? ?????? ???????? – ??????????? ? CMIT held its national convention last week, and our technician, Dylan Merriman, was honored as ???????????????????? ???? ?????? ????????.? ? Best of the best in 50 states. First among more than 800 of his peers.?? ? Words can't capture how proud we are.? ? Since joining us, Dylan has transformed from an entry-level position to one of our most skilled team members. But his expertise is just part of the story.? ? What truly sets him apart? Our clients adore him.? ? ?????????? ?????????????? ???????? ?????????? ?????? ????????????, often staying late or arriving early to resolve a client’s technical issue before their workday begins.? ? While it's not officially part of his duties, Dylan has become the go-to advisor for our Help Desk team. His colleagues regularly seek his guidance to solve customer problems more efficiently and keep our flow of support requests moving smoothly.? ? Also, Dylan has mastered several complex technologies, including Google Workspace. (While Google promotes it as user-friendly, the platform's underlying complexity requires deep technical knowledge.)? ? There are numerous technical achievements behind this award, but I'll be brief.? ? ?????? ???????? ?????????? ?????????????? ?????????????? ??????????’?? ???????? ???? ??????????. His customer-first approach isn't just company rhetoric – it's authentic. His natural kindness and genuine desire to help others facing challenges shine through.?? ?? That kind of dedication can't be trained or mandated. It’s just who Dylan is.? ? ???? ?????????? ?????????? ???????????????? ?????? ???????? ???? ???????????????????? ???? ???????????????? ????????’?? ???????? ?????????? ?????? ?????????????? ?????? ?????? ????????????????, ???? ??’?? ???????? ?????????? ???? ?????????? ?????? ???????? ???????? ???????? ??????. ???????? ????????, ??????????!? ? Pictured: Dylan, center, holding his award at the national CMIT convention last week. Dan Tranchina, left, our VP of Technology, is a previous winner of the same national award. I’m on the right, tinged by a touch of the flu, but way too proud to miss this moment.?? ? #excellence #support #CMIT?