ClusterTruck

Who’s up for the Park5k Cozy Run? ??♂? ????♀? ?? ??

Where should we open the next ClusterTruck? Entrepreneurs, it’s your chance to take the wheel! Visit ownaclustertruck.com to learn how you can bring ClusterTruck to your community.

As we reflect on 2024 we want to thank you for making our Dine to Donate campaigns such a success. Together, we raised over $16,000 and partnered with more than 50 local organizations to support local causes like IYG, We Bloom (Recovery Cafe Indy), American Foundation for Suicide Prevention - Kasnas City, Ohio, and Indiana chapters, The Parks Alliance of Indianapolis, Fathers and Families Center, Riley Children's Foundation, Mirror Indy, and more. See what some of the 2024 Dine to Donate partners have to say in our 2024 recap video, and if you’re interested in a Dine to Donate fundraiser for an organization you love, email us at [email protected] for more information.

ClusterTruck has redefined food delivery by setting the gold standard for quality and accountability. A big part of that effort is a metric we track relentlessly: IPK, or Issues Per 1,000 Items. ? What exactly is IPK? ? It’s a way for us to measure the number of errors we make in our kitchens— such as a wrong ingredient, a leaked container, or a forgotten sauce —for every 1,000 items that are shipped. This metric normalizes data across all our operations, regardless of a kitchen’s size. By focusing on IPK, we can quantify our performance, identify trends, and address any opportunities for improvement in real-time. ? IPK is a powerful tool for our General Managers. ? ?? Clarity and Focus: IPK turns abstract customer service goals into concrete numbers. It gives us an unfiltered look at how we’re doing and helps us zero in on areas for improvement. ? ?? Customer-First Thinking: Each “issue” in our IPK data represents a moment where we could have done better for a customer. By tracking and reducing this number, we ensure every order meets the high standards our customers deserve. ? ?? Building Better Systems: IPK doesn’t just reflect the quality of our deliveries—it pushes us to refine our technology, kitchen operations, and delivery methods. It is how we stay ahead of challenges and keep raising the bar. ? Demonstrating just how powerful this metric can be when combined with hard work and commitment, our kitchens averaged less than six issues per 1,000 items in 2024. That means we got it right 99.4% of the time. Even more impressive, our Broad Ripple kitchen crew has maintained less than two issues per 1,000 items for multiple weeks in a row. Our General Manager Misty Bradley takes IPK seriously, and her team’s attention to detail and dedication to delivering high quality meals are setting our own standards even higher, one item at a time. ? While many delivery services focus on sheer volume, we are focused on quality. IPK is our way of measuring what matters, ensuring every customer gets the seamless, satisfying experience they deserve. Special thanks to Chef Misty for pushing us to new heights this year and ensuring perfection is delivered from her kitchen 99.8% of the time.

The holidays are a time to reflect, celebrate, and spend time with the people who make work feel like more than just work. At ClusterTruck, we recently came together to wrap up an incredible year. A huge thank you to our Logistics Manager Heather Bobay for organizing the events with games and giveaways for our delivery team, and thank you to Metazoa Brewing Co. for hosting our party here in Indianapolis. Wishing everyone a season filled with laughter, good food (delivered hot and fresh, of course ??), and special moments! #HolidayParty #Teamwork #Gratitude #ClusterTruck #HappyHolidays

The community has spoken! Thank you for sharing this incredible journey with us! ??

ClusterTruck Customers Spill the Tea?? In this video, ClusterTruck customers share their honest opinions about what makes the experience so special. They dish on everything from their go-to menu items and unexpected favorites to how ClusterTruck fits into their busy lives. #ClusterTruck #CustomerReviews #FoodDelivery #CustomerExperience #Indianapolis #Innovation

Huge shoutout to ClusterTruck for stepping up to support our Hoosier Heroes with a Dine and Donate! From now through November 10th, use the code HVAF-24 at checkout, and 20% of the proceeds will be donated to support HVAF and the displaced veterans affected by the recent fire. ???? It’s a delicious way to make a difference! Thank you, ClusterTruck, for your incredible support! #SupportOurVeterans #DineAndDonate #HoosierHeroes

Satisfy your cravings AND support #IDW! ?? Use code ?? DESIGN-24 ?? when ordering online or in-app at ClusterTruck from Oct 28th - Nov 3rd and 20% of proceeds will be donated to IDW! ??? #IndyDesignWeek #DineToDonate #ClusterTruck #Indy #Indianapolis #Design #IndyDesign #IndyDesigners #LoveIndy #VisitIndy

Benchmark’s 1st Restaurant Technology Seminar yesterday featured dynamic public and private companies in the Restaurant Technology space with a thematic focus on topics such as AI, Data Analytics, Order Management, Point-of-Sales Systems, Online Ordering and Loyalty Programs. In addition to 1x1 Meetings, Benchmark’s Senior Analysts Mark Palmer, Mark Zgutowicz and Todd Brooks hosted Fireside Chats to share the companies' stories and their innovations in this space. Thank you to those of you who joined the event! And special thanks to the companies that participated: ClusterTruck, dlivrd, Freatz, Freddy's Frozen Custard & Steakburgers, Hang, Hooters of America, Ovation, PAR Technology, Sagtec Group, Tabit - Restaurant Technologies, TipHaus and Up 'n go #RestaurantTechnology #EquityResearch #BenchmarkCompany