CloudHesive

Before their digital transformation, Chile’s Customs Service (Aduanas de Chile) faced key challenges holding back operational efficiency: ? Rigid, on-premise infrastructure with limited scalability. ? Critical processes exposed to risks in availability and business continuity. ? Barriers to adopting new technologies quickly. But everything changed in just 1 day. With CloudHesive and AWS, they migrated to the cloud and modernized their operations at record speed. Learn how they did it and the impact on one of Chile’s most important public services. ?? Watch the full story on our YouTube channel. #CloudHesiveLATAM #AWS #CloudMigration #BornToSolve #DigitalTransformation #PublicSector

How DC Health Ensured Business Continuity in Just Three Days! When DC Health faced an office relocation, they couldn’t afford downtime. With 700 employees relying on secure access to critical systems, they needed a fast, scalable, and remote-friendly solution. CloudHesive deployed Amazon WorkSpaces in just three days, ensuring seamless access to applications and data while enhancing operational flexibility. This solution not only supported business continuity but also improved workforce equity by enabling secure remote work. Read the full case study to see how CloudHesive made it happen: https://lnkd.in/eE-TcyMG #CloudHesive #AWS #AmazonWorkSpaces #DigitalTransformation #RemoteWork #GovernmentIT #CloudComputing

Avaya’s 200-Seat Minimum Policy is Here—What’s Your Plan? Today, CloudHesive announced the Avaya Rapid Replacement Program to help businesses affected by Avaya’s new 200-seat minimum policy. Meet ConnectPath CX powered by Amazon Connect—a fully omnichannel Contact Center as a Service (CCaaS) platform that goes beyond Avaya’s capabilities. Without restrictions, no seat minimums, lower costs, and AI-powered efficiency. Read the press release: https://lnkd.in/eqQc9676 Why ConnectPath CX? ? No Seat Minimums – Flexible for any business size ? Lower Costs – Pay only for what you use ? Omnichannel CX – Voice, chat, email, social & SMS ? AI & Automation – Improve service with GenAI ? Fast, Seamless Migration – No downtime, no disruptions “As Avaya shifts focus to large enterprises, SMBs need a modern, scalable contact center that grows with them,” said James Walker, CISSP, CEO of CloudHesive. Ready to future-proof your contact center? Get your free trial: https://lnkd.in/e-kd585t #AmazonConnect #AvayaMigration #CCaaS #AI #CX #CloudSolutions #ContactCenter CX Today Amazon Web Services (AWS) #Avaya Customer Contact Week Mitchell Jaccarino

Faced with the challenge of retiring outdated contact centers within just three months, the University of Michigan needed a fast, reliable solution to enhance student support and streamline operations. We helped the university: ? Migrate three major contact centers to Amazon Connect and ConnectPath. ? Integrate Zoom for seamless communication. ? Launch Customer Satisfaction (CSAT) surveys to better understand and enhance the student experience. ? Deploy Amazon Connect Tasks to improve agent efficiency and prioritize service. The result? Faster issue resolution, improved student satisfaction, and actionable data to drive ongoing improvements. We’re proud to partner with the University of Michigan in creating smarter, more responsive student support services. Read our Success Story: https://lnkd.in/dzVzXyWS #AmazonConnect #CustomerExperience #HigherEd #ContactCenterTransformation #AWS #ContactCenter Amazon Web Services (AWS) CX Today Higher Education Advisory

Did you know that with Amazon Connect, you can transform your customer experience while optimizing your operational costs? At CloudHesive, as an AWS Premier Partner, we integrate this powerful omnichannel solution to help you: ? Reduce wait times with smart chatbots built with Amazon Lex. ? Monitor interaction quality in real time with Contact Lens for Amazon Connect. ? Easily scale operations thanks to the flexibility of the cloud. ?? The result? An efficient, adaptable, and future-ready Contact Center. Are you ready to elevate your customer experience? Let’s talk about how we can help you implement Amazon Connect in your organization. ?? #CloudHesive #AWS #ConnectPath

Faced with the challenge of retiring outdated contact centers within just three months, the University of Michigan needed a fast, reliable solution to enhance student support and streamline operations. We helped the university: ? Migrate three major contact centers to Amazon Connect and ConnectPath. ? Integrate Zoom for seamless communication. ? Launch Customer Satisfaction (CSAT) surveys to better understand and enhance the student experience. ? Deploy Amazon Connect Tasks to improve agent efficiency and prioritize service. The result? Faster issue resolution, improved student satisfaction, and actionable data to drive ongoing improvements. We’re proud to partner with the University of Michigan in creating smarter, more responsive student support services. Read our Success Story: https://lnkd.in/dzVzXyWS #AmazonConnect #CustomerExperience #HigherEd #ContactCenterTransformation #AWS #ContactCenter Amazon Web Services (AWS) CX Today Higher Education Advisory

Another great year at #HIMSS25! Our CTO, Patrick Hannah, and Chris Van Houten, Sr. Practice Lead for Amazon Connect had an incredible time at the conference, connecting with customers and partners—all collaborating with #AWS to drive innovation in healthcare. HIMSS Amazon Web Services (AWS) Mitchell Jaccarino #AWSforHealthcare HIMSS Global Health Conference & Exhibition

5 Steps to Implement FinOps and Reduce Cloud Costs by Up to 66% Cloud adoption is growing rapidly, but many companies lack full control over their investment. Without an optimization strategy, businesses risk excessive costs and underutilized resources. ?? How can you avoid this? By applying FinOps. Here are 5 key steps to optimize costs and maximize ROI: ? Foster a culture of financial accountability: Engage Finance, IT, and Business teams in cost optimization. ? Real-time visibility and monitoring: Use tools like AWS Cost Explorer and AWS Budgets. ? Resource optimization:Apply autoscaling, rightsizing, and take advantage of Savings Plans. ? Smart purchasing: Reduce costs with Spot Instances and flexible pricing models. ? Automate financial management: Implement AWS Cost Anomaly Detection and AWS Trusted Advisor. FinOps not only helps reduce costs but also improves efficiency and control over cloud infrastructure. Learn how to implement it in your company at the link below: https://lnkd.in/dZFGhYHP #FinOps #CloudComputing #Optimization #DigitalTransformation #AWS #CloudHesive

Missed our TechTalk on re:Invent Recap? Let’s Talk Key Takeaways! We had an amazing discussion with a great panel of AWS experts sharing their insights on the latest innovations: ·?Jorge Rodriguez | Lead Cloud Engineer CloudHesive ·?Vasu Thiyagarajan | Senior Director, Software Engineering ModMed ·?Sam Barrios | AWS-Certified Solutions Architect & Developer CITY Furniture A huge thank you to our keynote speaker, Jorge Rodriguez, for an insightful presentation and to our CloudHesive team members Anthony Palmer, Angel Martinez, and Tedd Perpignan for being part of this event! But the conversation doesn’t stop here! From AI/ML advancements to cloud migration strategies, AWS re:Invent delivered groundbreaking innovations. Which trends stood out the most for you? How do you see these technologies shaping the future of your business? Let’s keep the discussion going in the comments! #AWSreInvent #AWS #AI #DigitalTransformation #CloudMigration #CX #ContactCenter #CloudComputing @AWS ?@Tech Target @CX Today South Florida Tech Hub ?? Mitchell Jaccarino

Ready for HIMSS Vegas next week? Meet with our Cloud and CX experts Chris Van Houten and Patrick Hannah to explore how CloudHesive can simplify your AWS Cloud Adoption and transform your Contact Center with Generative AI powered by Amazon Connect and ConnectPath CX, our solutions drive efficiency, innovation, and customer satisfaction. #HIMSS2025 #CloudComputing #Healthcare #CX #DigitalTransformation Amazon Web Services (AWS) HIMSS Global Health Conference & Exhibition HIMSS Mitchell Jaccarino