CLIENTSFirst Consulting

??In today’s fast-paced business environment, a strong CRM system can be the difference between success and stagnation. Our recent CRM Success Survey revealed a startling statistic: over 50% of firms are dissatisfied with their CRM system. So, what's the key to unlocking CRM success? It all comes down to understanding the right strategy and putting the right steps in place. ? Often, firms focus on technology first during CRM implementation, without establishing a strategy for success. This leads to failed implementations and wasted resources. The good news is, CRM success is possible if firms follow a few key steps to success: ? ??Focus on people, processes, and problems first, technology second ??Data quality is the cornerstone to a successful CRM implementation ??Different stakeholders define success differently ??Clearly define success metrics and communicate consistently ? ??These are just a few pieces of the CRM success puzzle. Want to learn more about how leading firms are achieving CRM success? Access our complete survey findings here:?https://lnkd.in/gY8f2FD8

??Did you know that less than one-third (29%) of attorneys regularly use their CRM system? Even more surprising, only 10% actually get any real value from it. ? Why is that? Bad data. ? It’s a classic catch-22: attorneys won’t use a system they don’t trust, but without their engagement, the contact data becomes outdated and unreliable. ? ??Our 2024 CRM Success Survey reveals that while many firms struggle to enforce system mandates, some innovative firms have successfully improved both attorney engagement and data quality at the same time. ? The key? Creating a culture where clean data leads to meaningful insights and measurable value for attorneys. When they see the benefits of quality data, engagement follows naturally. ? ??Want to learn more? Request the full 2024 CRM Success Survey findings here:?https://lnkd.in/gY8f2FD8

?? Did you know? Most law firms rate their data quality at a 6 on a scale of 1-10? That is a failing grade! ?? Our recent 2024 CRM Success Survey report recently uncovered that bad data is one of the biggest frustrations at law firms. This does not come as a surprise to us, as we found that firms dedicate less and less resources to maintain their data quality. Almost half of all firms don't have any resources dedicated to maintain data quality, or they only focus on it when they have to get something done. These practices are not sustainable and can only exacerbate your firm's CRM and data quality issues. If you would like to learn more about our 2024 CRM Success Survey Executive Report, or best practices for managing your law firm's contact data, speak with one of our data quality experts to see how CLIENTSFirst Consulting can help: https://bit.ly/3CpO9Y7

Thank you for having us Legal Marketing Association Atlanta! Special thank you to Cody Cook and Troutman Pepper for hosting.

?? What an amazing LMA Canada Region Conference! Special thanks to everyone who joined our "Data Detox" session, where we explored practical strategies for transforming firm data from a challenge into an asset. The conversations at our booth about clean data and CRM success reinforced what our recent survey revealed - firms are ready to move from data frustration to data excellence and make their CRMs a success in 2025. Thank you LMA Canada for fostering these valuable discussions. Here's to continuing the momentum! #LMACanada

This Veterans Day, we pause to recognize the courage, dedication, and sacrifice of America's service members. Thank you to our veterans and your families for your service and sacrifice.

?? The team at CLIENTSFirst Consulting is honored to be at LMA Canada!! ??We are excited to bring the Power of Clean Data to LMA Canada Region Conference this year. Stop on by our table to say to company President Chris Fritsch and Meghan Van Dalinda, Senior Director of Client Engagement Success. ?? Tomorrow, please join Chris Fritsch Founder and CRM Success Consultant for CLIENTSFirst Consulting, Arianna McLaughlin, of BLG, and Adrian Lürssen Co-of JD Supra, on Friday, November 8 for Data Detox: Cultivating Joy and Efficiency in Your Information Ecosystem. During our talk we’ll cover: -Decluttering firm data effectively -Prioritizing clean-up efforts strategically -Building a firm-wide data hygiene culture We hope to see you there! ?? Friday, November 8th ? 9:30 AM #LegalMarketing #LMACanada2024 LMA Canada Region

We were are so thrilled that nearly 200 law firms joined our webinar as we explored the results of the 2024 CLIENTSFirst Consulting CRM Survey Report! Hosted by company President, Chris Fritsch shared valuable insights about: - The current landscape of CRM satisfaction in the legal industry - How poor data quality and low adoption rates impact CRM success - Actionable strategies to overcome common CRM challenges - Proven methods to achieve meaningful ROI from your CRM investment Couldn't make it? We have you covered. You can still access the full webinar recording and discover how leading firms are transforming their CRM and data quality challenges into opportunities for success. Watch now: https://bit.ly/3Aupgd2

??Last Chance?? It is your last chance to register for our webinar on “Why is CRM Failing Law Firms?” on October 30th at 12:00 PM! Using the 2024 CRM Success Survey Executive Report as a guide, Chris Fritsch Founder and President of CLIENTSFirst Consulting, will provide insights into why over half of all law firms are dissatisfied with their CRM, what isn’t working, and what smart firms are doing to achieve CRM Success. https://bit.ly/3AhYPam Chris will also cover: - the current state of CRM adoption in law firms, industry-wide pitfalls and how to overcome the - the correlation between poor data quality and CRM failure - Best practices from firms that have overcome challenges to get real ROI on technology investments Discover why CRM, despite being foundational to law firm success, is falling so short of expectations!

??Welcome to Las Vegas and TW x SW from the CLIENTSFirst Consulting team!?? We are bubbling with excitement to be here! They say, "What happens in Vegas stays in Vegas," but we’ve got valuable insights you’ll want to take back to your firm and start implementing right away! Our 2024 CRM Success Survey revealed that 50% of law firms are dissatisfied with their current CRM systems, and the main culprit? Poor data quality. Curious how your firm stacks up? Be sure to stop by table #12 in the Orovada Ballroom to say ‘hi’ to Chris Fritsch Founder and CRM Success Consultant, and Melissa Lane our Chief Financial and Growth Officer. Learn about the ‘Power of Clean Data’—our theme focused on one of the legal industry’s most pressing challenges: dirty data. Plus, participate in the survey to see how your firm compares to industry results. It's time to turn your CRM challenges into growth opportunities. We can’t wait to see you soon! https://bit.ly/4fgYDab LMA Southwest Region #LMATWxSW #twXsw #LMAMKT #LMASW