CXps

?? LinkedIn Live Alert! We’re excited to share that our very own Tim Asimos, Head of Growth, will be joining the upcoming episode of A/E/C Unplugged — a LinkedIn Live series diving into the real talk behind marketing and growth in the A/E/C industry. ?? Episode 3 | Part 4: Turning BD Leads into Revenue ?? March 27 | ?? 1:00 PM ET ?? Watch Live on LinkedIn: https://lnkd.in/g6Hjbpmk Tim will discuss strategies for turning client feedback into action and how the insights gained from feedback can transform your service delivery approach and set your firm apart from the competition. If you're in A/E/C marketing, business development, or leadership, this is one conversation to put on your calendar. #AECUnplugged #AEC

?? Client Expectations Are Changing—Is Your Firm Keeping Up? Your clients expect more—more value, more responsiveness, more understanding. The question is: Is your firm ready to meet (and exceed) those expectations? Join us at CXps 2025 to stay ahead of the curve! This isn’t just another conference—it’s where industry leaders, CX/EX experts, and forward-thinking professional services firms come together to share, learn, and evolve. ? Real-world case studies from firms successfully transforming client experience ? Expert-led workshops packed with actionable strategies ? Unparalleled networking with peers who get it ?? Plus, we’re in Puerto Rico! Sun, sand, and CX strategy—what’s not to love? ?? Dates: June 12-13, 2025 ?? Location: Wyndham Grand Rio Mar Resort | Rio Grande, Puerto Rico ?? Secure your spot now - Register here: https://hubs.li/Q03cyzfv0 ?? Save: Use discount code SAVVYBDAY25 to say 21% off your conference registration! ?? Don’t wait—elevate your firm’s client experience in 2025! Who’s joining us?

? What transforms a standard business interaction into an unforgettable experience? ? The answer lies in creative thinking ????. When we dare to reimagine touchpoints through the lens of innovation, we create moments that resonate deeper with customers. In professional industries, embracing imagination means moving beyond conventional approaches to solving problems. Understanding that every interaction is an opportunity to showcase your brand’s story allows businesses to anticipate and exceed customer expectations. Take, for example, Zappos Lab’s approach to customer experience. While not as well known as its parent company, this innovation hub introduces creative solutions like its Digital Assistant Platform. This tool empowers employees to solve customer challenges in uniquely personal ways, turning routine interactions into memorable experiences. ? Want to learn how your firm can create exceptional customer experiences like Zappos Lab’s? Join us at CXps 2025, June 12-13, in beautiful Rio Grande, Puerto Rico, where keynote speaker Carla Johnson will share game-changing insights! ?? Register now! → https://hubs.li/Q03clm850 Use discount code JOHNSON25 to save $500 OFF your conference pass! #CXps2025 #ClientExperience #CustomerExperience #ProfessionalServices #AEC

?? Is Your Firm Meeting the A-Team Expectation? Clients today expect top-tier talent on every project. But with talent shortages and increasing demands, how can firms consistently deliver? The truth is, you don’t need an all-star lineup—you need the right strategy. ? Position unfamiliar team members as A-players by leveraging client feedback and measurable success metrics. ? Develop more A-players from within by using client insights to refine skills, improve relationships, and build trust. ?? In our latest blog, we share real-world strategies that firms are using to: ?? Win more work ?? Strengthen client relationships ?? Future-proof their workforce ?? Read more: https://hubs.li/Q03ckPDF0

?? Celebrating Excellence! The 2025 CX Bronze Award Winners Are Here! ?? Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce and celebrate that Terracon has earned a 2025 Bronze CX Award! Terracon has demonstrated an unwavering commitment to delivering exceptional client experiences and setting new standards for excellence in their industry. They not only listened to their clients but have transformed feedback into action, driving innovation and fostering trust. Their leadership in client experience is inspiring, and we are honored to recognize their achievements. We look forward to seeing how they continue to lead the way in creating outstanding client experiences. Congratulations again Terracon! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q03brX460 #CXAwards #ClientExperience #CX #ProfessionalServices

?? Celebrating Excellence! The 2025 CX Bronze Award Winners Are Here! ?? Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce and celebrate that Burns & McDonnell has earned a 2025 Bronze CX Award! Burns & McDonnell has demonstrated an unwavering commitment to delivering exceptional client experiences and setting new standards for excellence in their industry. They not only listened to their clients but have transformed feedback into action, driving innovation and fostering trust. Their leadership in client experience is inspiring, and we are honored to recognize their achievements. We look forward to seeing how they continue to lead the way in creating outstanding client experiences. Congratulations again Burns & McDonnell! Stay tuned as we share the other 2025 Bronze CX Award Winners! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q03brTS50 #CXAwards #ClientExperience #CX #ProfessionalServices

?? Celebrating Excellence! The 2025 CX Bronze Award Winners Are Here! ?? Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce and celebrate that RLF has earned a 2025 Bronze CX Award! RLF has demonstrated an unwavering commitment to delivering exceptional client experiences and setting new standards for excellence in their industry. They not only listened to their clients but have transformed feedback into action, driving innovation and fostering trust. Their leadership in client experience is inspiring, and we are honored to recognize their achievements. We look forward to seeing how they continue to lead the way in creating outstanding client experiences. Congratulations again RLF! Stay tuned as we share the other 2025 Bronze CX Award Winners! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q03brWPt0 #CXAwards #ClientExperience #CX #ProfessionalServices

?? Celebrating Excellence! The 2025 CX Bronze Award Winners Are Here! ?? Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce and celebrate that FGM Architects has earned a 2025 Bronze CX Award! FGM Architects has demonstrated an unwavering commitment to delivering exceptional client experiences and setting new standards for excellence in their industry. They not only listened to their clients but have transformed feedback into action, driving innovation and fostering trust. Their leadership in client experience is inspiring, and we are honored to recognize their achievements. We look forward to seeing how they continue to lead the way in creating outstanding client experiences. Congratulations again FGM Architects! Stay tuned as we share the other 2025 Bronze CX Award Winners! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q03brX410 #CXAwards #ClientExperience #CX #ProfessionalServices

This week, our very own Tim Asimos, Head of Growth, joined AEC Marketeer as a featured guest on their podcast. He explored the critical role of Client Experience (CX) in differentiating firms within the AEC industry. The conversation delved into the connection between CX and brand, highlighting how marketing professionals are uniquely positioned to champion the brand experience and serve as brand ambassadors. Don’t miss this insightful discussion—listen to the full episode here: https://lnkd.in/gn6BPeBS

?? Celebrating Excellence! The 2025 CX Bronze Award Winners Are Here! ?? Each year, Client Savvy presents the Client Experience Award (CXA) to recognize top-performing professional services firms as evaluated by their clients. We are thrilled to announce and celebrate that DKS Associates has earned a 2025 Bronze CX Award! DKS Associates has demonstrated an unwavering commitment to delivering exceptional client experiences and setting new standards for excellence in their industry. They not only listened to their clients but have transformed feedback into action, driving innovation and fostering trust. Their leadership in client experience is inspiring, and we are honored to recognize their achievements. We look forward to seeing how they continue to lead the way in creating outstanding client experiences. Congratulations again DKS Associates! Stay tuned as we share the other 2025 Bronze CX Award Winners! View all this year’s winners and learn how you can showcase your firm’s CX excellence with a validated, third-party award based on real ratings and reviews here: https://hubs.li/Q03brWBj0 #CXAwards #ClientExperience #CX #ProfessionalServices