ClearAction Continuum

Pivot to Leading Indicator focus. You'll free-up budget, energy, and time for growth. Over-focus on Lagging Indicators is killing profit and relationships. ClearAction.com/growth is your treasure trove of fast, affordable, actionable guidance to do this.

Fast-track your Customer Experience Leadership Value with rare advice in our weekend newsletter. Signup now at templates.ClearAction.com

Master these 6 A's to accelerate growth and cut costs and time in everyone's work. ClearAction.com/signup Ask > Absorb > Adopt > Apply > Account > Applaud. For customer, partner, and employee experience teams.

Who is influencing teamwork company-wide? It's vital to Good CX. Bad CX: taking your eye off the ball (customer)! CS tries to make good CX happen after fails from the rest of the team. -- Keep your eye on the ball! -- Customers = the ball. CXM Leaders' number one mission is driving a CX mindset company-wide. -- Winners collaborate w/focus on the ball. -- Mediocre teams take their eye off the ball. CX mindset is my topic in today's CX Leadership Value Newsletter. (sign up within the next 3 hours to get it in your inbox!) Self-manage this with our new Customer-Centric Maturity Builder -- rate your quarterly or monthly progress on 7 dimensions, with your choice of sub-dimension suggestions that propel progress rapidly. Discuss this sports analogy in a Fireside Chat with me for pre-recorded posting on your intranet or use in workshops/staff meetings, or live to engage managers of any type and level in Q&A, panel discussion, etc. I'm cheering for your team to win! #CustomerCentric #BusinessGrowth #CustomerExperience

New! Customer-Centric Maturity Builder puts you in the driver seat of self-managed consulting. These 7 dimensions are your?roadmap to sustained financial growth?via customer-centric maturity. Customer-centricity?is putting customers at the center of your thinking and actions. Maturity?is embedding this in how you run your business in totality: decisions, development, reviews, and rewards. When customers are at the center of all types of?decisions,?development,?reviews, and?rewards, you amplify ongoing magnetic attraction for new and existing customers, employees, partners, and investors. When?scope?is all-inclusive,?scrutiny?is at the root-cause level, and?issues?are resolved permanently, you significantly reduce costs of running your business. Self-manage?your maturity roadmap with a variety of suggested sub-dimensions as building-blocks. Sort reports?by dimensions, ratings, or dates. Download reports to Excel for easy use in numerous ways. You’ll get optional quarterly?on-the-spot feedback?for navigating your path, solving a situation, validating your choices, up-leveling your path, reducing risks of your plans, addressing internal politics, or connecting the dots of a complicated challenge. Let’s get started!????? See screenshots at the URL in Comments below and download the setup spreadsheet. #CustomerCentric #BusinessGrowth #RevenueOperations

CXM is not to be confused with customer-centric touchpoint jobs. It's setting your North Star for running your business. See example of 9700% CX ROI: https://lnkd.in/g2PtHGXV Here are 3 pivotal points for CXM multiplying growth: removing revenue roadblocks and profit potholes by getting everyone and everything in-sync with customers' aims. #CustomerCentric #BusinessGrowth #CustomerExperience #Leadership

What does this mean to you? I see it as: You rely on customers to fund everything, and you rely on employees to create what's funded by customers. Investors gain or lose accordingly! What customers experience is how you're running your business. Likewise for employee experience. Revenue and profit revolve around CX and EX decisions: how you're adding or detracting value to customers and employees. CX? say what they can expect and deliver that exactly. -- the product/service they bought primarily. -- consistent, trustworthy interactions, info. -- post-fail Support efficient and effective for them. (always best to never need Support!) EX? say what they can expect and deliver that exactly. -- supervisors' competency is 70% of this. -- colleague collaborative spirit. -- executives walking the talk. -- HR processes are smallest factor. Good CX and good EX? -- absence of negative surprises. -- manage expectations proactively. -- discover their expectations and align operations accordingly. #CustomerExperience #EmployeeExperience #RevenueOperations #BusinessGrowth

See pivotal Experience Leadership advice in Lynn Hunsaker, CCXP's 2 articles most popular this month! 25 Bad CX Practices to Stop + Execs' Guide to CX Value . . . both are Part 1 of a series . . . stay tuned! Execs' Guide https://lnkd.in/gSpjMEjF Stop CX Insults: https://lnkd.in/g_CW333U #RevenueOperations #CustomerExperience #CX #CustomerCentricity

???????????? ?????????????? ???????????????????? Thursdays: discover how to put an end to ??????-????????????????-???????????????? mindsets and actions! 90-minute Masterminds get to the ?? of your circumstances, personalities in play, and turning it around -- without adding much to anyone's plate. “I built this out last night from our last Mastermind session and shared with our Chief Commercial Officer. He was shocked.” “Lynn’s wisdom is distilled to the most practical and effective points for invaluable, quick traction.” “I showed my Mastermind template to our leaders in Organizational Development and they’re taking this forward across our entire organization.” “In our company all-hands meeting today, I presented some key takeaways from CX Leaders Masterminds, and the feedback was fantastic!” “I appreciate these practical tools and discussions where participants share real-world examples from our different histories and experiences.” “Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.” “This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.” “Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results.” “This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.” #CustomerCentric #RevenueOperations #CustomerExperience #EmployeeEngagement ClearAction Continuum

During our second season of CX Chats, we conducted in-depth interviews with 19 leading industry experts to explore their insights on the future of customer experience. Here is a list of the experts featured: - Samantha Conyers - Chief Experience Officer - First Retail Group - Julie Fox - Global Director of Customer Success - Cin7 - ?? Sumitra N. - Manager, Customer Success, Scale - Braze - Jim Iyoob - Chief Customer Officer - Etech Global Services - Angeline Gavino - Vice President of Customer Success - Katalon - Anika Zubair - Head of Customer Success - Griffin - Alex Farmer - Chief Revenue Officer - Nezasa - Samma Hafeez - Senior Vice President - Insight Partners - Kevin McCahill - Founder - MasteryCX - Debra Squyres - Chief Customer Officer - Bonusly - Alex Mead - Chief Customer Service Experience Officer - Total CX - Sally Roberts - Head of Customer - Legatics - Jeremy Watkin - Director of Customer Experience and Support - NumberBarn - Caroline Quinlan CXAD (Dip) - CX Design Manager - AIB - Arjun Menon - Sr. Manager, Customer Success Management - Salesforce - Lynn Hunsaker, CCXP - Chief Customer Officer - ClearAction Continuum - Eddie Christian - VP, Customer Success & Customer Experience? - Jill Crimm - CX Influencer - Donna Drehmann - Director Customer Experience - Eargo View the full video with complete responses here: https://lnkd.in/ekqVKajT #CX #customerexperience #customersuccess