City Lending Inc

?? Mortgage Mastermind 2025: Innovación y Conexiones ?? En este evento de City Lending Inc, conocimos el futuro del sector hipotecario junto a líderes de la industria. Periferia IT Group como patrocinadores, junto a nuestro equipo comercial César Mora Rodríguez, Roger Morera, Angelica Reina y Angie Casallas compartieron cómo la Inteligencia Artificial está optimizando la toma de decisiones en EE. UU. ?? Tendencias 2025 ?? Estrategias innovadoras ?? Networking con expertos Gracias a Walter Serrano Zambrano por compartir este espacio con nosotros. ?Sigamos transformando juntos! ?? #MortgageMastermind2025 #Citylending #InnovaciónHipotecaria #PeriferiaIT #AI

?? Crafting a Top-Tier Experience at the City Lending Inc Mortgage Mastermind We set out to create an event where learning, innovation, and connection came together—and we delivered. Here are some of the key moments that made this event truly impactful: ? Setting the Tone for Growth – We kicked off with an interactive session where attendees reflected on their 2024-2025 goals, sparking purposeful conversations from the start. ?? Vision & Leadership in Action – Jorge Campodonico set the stage with an inspiring vision and story, followed by a powerful board discussion on innovation and company values. A C-level panel then showcased leadership’s commitment to continuous progress. ?? Game-Changing Insights – Michael Landers keynote challenged us to rethink organizational culture and redefine excellence in customer service—one of the event’s standout moments and one of my personal favorites. ?? Closing with Impact – I had the honor of delivering a keynote on building customer engagement, adding value, and fostering meaningful relationships in the mortgage industry by encouraging City Lending Inc 's employees to raise their voice as industry experts, wrapping up two days full learning. From insightful discussions to powerful networking, this event was more than just a gathering—it was a transformative experience. Proud to have designed it alongside the Mindot team, Diego Abt Zirena, and Noor Rada Bendek. A special thank you to Jorge Campodonico and Pier Laino for trusting and believing in Mindot and for wanting to change the narrative with us!

On last week I assisted to a very inspiring event from my company City Lending Inc called Mortgage Mastermind. Here are a few takeaways on factors to consider when aiming for customer service excellence: 1. Never stop learning, having this mindset is the only way to succeed. 2. You must not only focus on the external customer but also on the internal one, all stakeholders play an important role on your success. 3. When you want to create a connection you need 2 things, data and empathy. Identify the source of data your audience uses and start from there, data without empathy is just numbers. 4. Identify what your people think assertiveness is, that way you can use the right strategy. 5. You shouldn’t treat others the way you want to be treated instead ask them how they want you to treat them. Enhancing customer experience is not responsibility of marketing or sales, all the company is accountable for it, everyone must be aligned to building quality and success for the company and its stakeholders. #Growth #Mortgage #Peoplefirst #MM25 #MortgageMastermind2025 #Citylending

En el #Mortgagemastermind2025 aprendí sobre la importancia de conectar de manera auténtica y cómo combinar información+empatía para tener relaciones más efectivas con los clientes. Es importante en primer lugar, establecer una conexión genuina: La información te da poder para conectar. Preguntar de dónde proviene la información demuestra interés y fomenta una conversación más profunda. *Importancia de preguntar: Cuanto más te interesas por lo que las personas comparten, más se abren contigo. “Smile to connect”, pero con naturalidad?? Fórmula para un servicio al cliente exitoso: Consistencia, previsibilidad y familiaridad. Al integrar estos tres elementos, asegurarás la satisfacción del cliente. Aprendí también sobre la venta consultiva, la cual consta de dos fases principales: - Descubrir necesidades: Investigar y preguntar es esencial. - Encontrar dolores: Identificar vacíos y problemas del cliente. ?? Proceso de venta consultiva: 1. Prospectar: Identificar oportunidades y utilizar el embudo de ventas. 2. Conectar: Iniciar una conversación interesándote por la vida del cliente, no solo en el producto. 3. Indagar: Hacer buenas preguntas sobre contexto y problemas. Siempre pide permiso antes de preguntar. 4. Influencia: Hablar de los beneficios del producto de forma que se alineen con las necesidades del cliente. 5. Negociar: Contrastar puntos de vista mediante contrapreguntas. 6. Cierre: Asegúrate de obtener una respuesta clara, ya sea positiva, negativa o de duda, y haz siempre un seguimiento. ?? Cierre exitoso: Para lograr un cierre efectivo, cambia tu enfoque: Asume, habla, actúa. ?? ?El conocimiento y la empatía son claves para el éxito en ventas! #MM2025 #Ventas #Empatía #Conexión #VentaConsultiva Gracias a City Lending Inc por brindarnos espacios de aprendizaje no solo para nuestra vida profesional sino también personal. Speakers: Michael Landers Grupo Momentum

I sincerely appreciate City Lending Inc for the wonderful invitation to experience the amazing Mortgage Mastermind 2025. Events like these help us grow, connect with incredible talent, and showcase why City Lending Inc is a great place to work. We consistently look forward to new opportunities to meet and inspire future team members. Thank you, Jorge Campodonico, for being a true example of leadership, dedication, and vision. Your guidance and support make a difference every day, and we are grateful to learn from you. Keep inspiring! #MM2025

This week, I participated in my first Mortgage Mastermind event. ???? This event, organized by City Lending Inc, helped me better understand how clients should always be treated—with empathy. ?? Thanks to our C-Level team and Michael Landers, we gained a deeper understanding of the value of customers and how we should treat them. ????

This year was my first experience at the Mortgage Mastermind. It was an incredible space of connection, learning and growth accompanied by the knowledge of our C-Level, Michael Landers and Julian Santa. Without a doubt we all at City Lending Inc left energized and with the tools to make this 2025 the best year ever. #MM25 #BringingYouHome

Recently I attended a business event; it was a truly enriching experience. I had the opportunity to learn and participate in networking activities that allowed me to connect with passionate and innovative professionals. I want to express my sincere gratitude to the company for making me a part of this great event. The experience was truly enriching and allowed me to learn, connect, and grow professionally. Every moment I experienced reaffirms my passion for this field and motivates me to keep pushing myself. Thank you for providing me with this unique opportunity. — Hace poco asistí a un evento empresarial que resultó ser una experiencia verdaderamente enriquecedora. Durante la jornada, tuve la oportunidad de aprender y participar en actividades de networking que me permitieron conectar con profesionales apasionados e innovadores. Quiero expresar mi más sincero agradecimiento a la empresa por hacerme partícipe de este gran evento. La experiencia fue realmente enriquecedora y me permitió aprender, conectar y crecer profesionalmente. Cada momento vivido reafirma mi pasión por este sector y me impulsa a seguir superándome. ?Gracias por brindarme esta oportunidad única! City Lending Inc Mortgage Mastermind 2025 #MM25

A huge thank you to City Lending Inc Inc for making Mortgage Mastermind 2025 such a success! This is our second year creating invaluable learning and networking opportunities for the entire team ,Jorge Campodonico your growth story inspire us vision and purpose for the whole company , the Connection and the new Vision of the Big Six will make this an important step that will remain in our hearts and History ! Take a second to breath .... and now read ! I will not wait for the opportunity , I am in the opportunity , and I will make a path to make the DREAM happen , not alone , with a team , an amazing team, I’m excited to continue growing, improving, and reaching new goals this year . JOSHUA BULL