Citizens Property Insurance Corporation

#SaturdaySpotlight: Meet Sandra, one of our dedicated Quality Improvement Specialists. For Sandra, the culture at Citizens is defined by the people who make up the organization. "We often hear people say that the greatest asset we have here at Citizens are the people who work here. I could not agree more. My experience has been that people here treat each other with respect, and they take the time to help and encourage you. Our team feels like family. It doesn't matter what title they hold, you are treated as part of the family. They will celebrate your successes, lift you up if you need it, and are always there to lend a helping hand with a smile on their face. In three words: friendly, encouraging, and supportive." Sandra believes she has found a company that aligns with her values and allows her to do meaningful work. "My goals have been focused on working for a company that has values that align with mine. I found that here at Citizens. In July 2024, I celebrated my 20th service anniversary with Citizens. I wanted to do meaningful work that supports people and contributes to a larger good. As a former Practical Nurse, I am a person who finds my value in serving others." Citizens has also played a key role in her professional growth by providing continuous training and development opportunities. "Citizens offers ongoing training to support changes in the workplace, and we have a generous tuition reimbursement program too. Some of the best training opportunities have been through on-the-job training, departmental training sessions, and L&D courses. The experience I have gained working here for over 20 years is irreplaceable. The knowledge gained and learning flexibility offered allows me to take responsibility for my growth and development, while also working in tandem with my leaders." Want to be part of a team that values professional development and collaboration? Whether you’re considering a new career path or simply seeking growth in a supportive environment, #TeamCitizens is the perfect place to thrive. Explore opportunities and apply today at https://lnkd.in/ee5Ndrx. #WeAreCitizens?#CareersAtCitizens

#TalentTuesday: Meet Simon, Lead Customer Experience Program Manager in Administrative Services. Since joining Citizens in April 2024, Simon has been a driving force in strategic planning for our Catastrophe Response Center (CRC) and First Notice of Loss (FNOL) deployment efforts. Additionally, he plays a key role in managing our call center business process outsourcing (BPO) vendors. With 18 years at Bank of America under his belt, Simon brings a wealth of expertise in vendor risk management, contract negotiations, call center management, operations, and customer service. He holds Lean Six Sigma Green Belt and Contact Center Operations certifications. Beyond work, Simon has a passion for exotic cars and specialty coffee. He and his teenagers are regulars at Caffeine and Octane events in Jacksonville! His most fulfilling moment at Citizens? His first catastrophe (CAT) deployment, where he witnessed the incredible dedication and teamwork that define our mission. "The team’s exceptional collaboration and dedication showcased the remarkable spirit, humility, and kindness of every teammate I had the pleasure of working with. I strongly encourage everyone to volunteer for CAT deployment at some point so you can witness firsthand Citizens’ unwavering commitment to serving Florida’s communities." His advice for future Citizens employees: "Collaboration and flexibility are key, and you will find that your contributions have a tangible impact and net effect on the experience of our policyholders." We’re happy to have you, Simon! Thanks for being an integral part of #TeamCitizens! Citizens is more than just a workplace—it’s a community where your skills are valued, your growth is supported, and your career can thrive. Explore the possibilities and take the next step with us today! Why wait? Apply today at https://lnkd.in/ee5Ndrx. #WeAreCitizens #CareersAtCitizens

#SpotlightSaturday : Meet Carla, one of our dedicated Supervisors in Vendor Relationship Administration! For Carla, Citizens stands out "because of its commitment to professional growth, innovation, and the support it provides employees in shaping their careers. The company fosters an environment where employees are empowered to take on new challenges, develop expertise, and contribute meaningfully to its mission." The culture at Citizens is another reason Carla enjoys being part of the team. She describes it as "collaborative, inclusive, and forward-thinking. There is a strong emphasis on teamwork, integrity, and continuous improvement. Leadership is approachable and encourages open communication, making it a place where ideas are valued, and employees feel heard." Carla continues her career journey at Citizens due to the opportunities for growth, meaningful work, and supportive leadership. "Citizens is where I want to continue building my career. The ability to develop a new unit and shape its strategic direction is both rewarding and motivating." Citizens has played a key role in her career progression, giving her the resources, mentorship, and leadership opportunities needed to advance. One new challenge for Carla is building out a new unit within Vendor Relations. "It is rewarding seeing the impact of my work in strengthening vendor relationships, streamlining processes, and contributing to the company’s success. Building a new unit from the ground up has been an exciting challenge and knowing that my efforts help shape the future of the department is incredibly fulfilling." We’re happy to have you, Carla! Thanks for being part of #TeamCitizens! Keep up the great work and leadership. Join #TeamCitizens and make a difference while advancing your future. Apply today and take the next step with us at https://lnkd.in/ee5Ndrx #WeAreCitizens #CareersAtCitizens

#WeAreCitizens: Meet the Insurance Operations Legal Counsel Team. This dedicated group of legal professionals operates within the Office of the General Counsel and provides legal services and advice related to claims, claims litigation and appeals, and develops litigation strategies in conjunction with Claims and Claims Litigation. The team is busy year-round holding annual training events for outside counsel, conducting case conferences, and supporting the Claims and Claims Litigation teams after catastrophe events. Additionally, the Insurance Ops Legal Counsel Team works side-by-side with Product Development and Underwriting to ensure policy document and form compliance with statutory provisions. Most recently, members of the team worked collaboratively with Claims Litigation to form a cross-divisional team tasked with developing and implementing a process for policyholders or Citizens to elect to have claim disputes resolved by the Florida Division of Administrative Hearings (DOAH). They built a dispute resolution process from the ground up resulting in lower costs to the insureds and Citizens and bringing final resolution to disputes much sooner. The team's success and demonstrable success earned them the distinction of Citizens' 2024 Team of the Year award. Congratulations to all involved! Thank you for your leadership on #TeamCitizens.

On Wednesday, the Citizens Property Insurance Corporation March Board and committee meetings convene at the Westin Lake Mary. All meetings are available via Zoom or tune in via The Florida Channel. For the complete meeting schedule, materials, and attendance details, visit https://lnkd.in/eW6Dcew.

#SundaySpotlight: Meet Paula, one of our dedicated Lead Product Analysts! Paula has been with Citizens since graduating from the University of Florida in 2006. She started her journey Citizens as an administrative assistant in internal agency, then moved into Commercial Underwriting as a Tech, progressed to an Underwriter, and eventually became an Underwriter II. From Underwriting, she says she had the opportunity to join Product Development as a Product Analyst, was promoted to Senior Product Analyst, and now holds the role as a Lead Product Analyst. She shared, “Citizens has played a significant role in helping me grow, not only in my knowledge of insurance but also in obtaining various insurance designations. I have earned my AINS, AU, and ARM Designations and have started my master’s degree at Florida State University in Risk Management and Insurance (MS-RMI). All of these achievements have been made possible with the unwavering support of the management teams I have worked with over the years." Paula also expressed what she finds most rewarding about working at Citizens is "the incredible group of people we get to network with and learn from within the organization. I have had the privilege of connecting with individuals across various departments, which has given me a broader understanding of the industry and enriched my knowledge beyond just the areas I have worked in." We’re happy to have you, Paula! Thanks for being part of #TeamCitizens! Keep up the great work ?? If you've never considered a career in insurance, think again! At Citizens, it's more than just property insurance—it's an opportunity for growth, innovation, and collaboration. Join us as we work together to improve the industry and make an impact. Ready to take the next step? Apply today at https://lnkd.in/ee5Ndrx. #WeAreCitizens #CareersAtCitizens

#WeAreCitizens: Recognizing all the outstanding and inspiring leaders, managers, and contributors at Citizens on #InternationalWomensDay. We are grateful for all of you who work behind the scenes everyday. Thank you for your dedication, vision, thought leadership, and guidance as #TeamCitizens proudly serves our customers and the people of #Florida.

#WisdomWednesday: Hardly a day goes by anymore without a headline about Artificial Intelligence (AI). Once a thing of sci-fi adventures and a far-off future, industries across the board are exploring the possibilities of this new frontier while keeping a steady eye on safeguarding customers. Citizens is no different in this regard. Our Director of Application Development, Ravi Tadiparthi, shares his vision for incorporating AI approaches at Citizens in his recent article, The Transformative Power of AI in Property Insurance. #ai #propertyinsurance #wearecitizens #toptrends #thoughtleadership

#WeAreCitizens: Meet Greg, one of our dedicated IT Service Operations Technicians! Greg highlighted what truly sets Citizens apart is the emphasis placed on employee input. "At Citizens, your opinion is valued, along with your innovative ideas and expertise that can help advance the technology we use. Your voice is important here, and we make sure it’s heard." He also highlights the supportive culture at Citizens: "I am very supported by my manager and my colleagues in my tasks I have completed, and my team always give me positive feedback as well." Greg’s advice for anyone considering a career at Citizens? "With Citizens, there is room to grow and develop a career, and Citizens is a great company to work for with a wonderful and friendly atmosphere and positive people." We’re happy to have you, Greg! Thanks for being part of #TeamCitizens! #TeamCitizens is more than just a workplace—it’s a community where your skills are valued, your growth is supported, and your career can thrive. Explore the possibilities and take the next step with us today! Why wait? Apply today at https://lnkd.in/ee5Ndrx. #CareersAtCitizens

#TalentTuesday: Meet Tammie, one of our dedicated Talent Acquisition professionals. She started at Citizens as a contractor in November 2017. At that time, her primary responsibility was sourcing hard-to-find candidates. In January 2019, she was hired as a full-time employee doing full-cycle recruiting. Tammie continues to support our Talent Acquisition efforts and is our liaison for LinkedIn, Indeed, ZipRecruiter, and job advertisement opportunities. As Lead Partner, she works on best practices and other projects to help optimize our talent acquisition process. Tammie expresses, “The most rewarding part of working for Citizens is that it is a ‘not-for-profit’ company that truly focuses on the policyholder and the citizens of Florida, having their best interest at heart. Our employees work very hard every day and even harder during hurricane season. I am proud to be part of a company that truly makes a difference in people’s lives.” We’re happy to have you, Tammie! Thanks for being part of #TeamCitizens! Looking for a workplace that values collaboration and drives positive change? #TeamCitizens could be the perfect fit for you! Whether or not you’ve considered a career in insurance, you’ll find endless opportunities to grow and thrive in our supportive and welcoming corporate culture. Why wait? Apply today at https://lnkd.in/ee5Ndrx. #WeAreCitizens #CareersAtCitizens