Citibot

You and your team are invited to an exclusive dialogue with a distinguished panel of industry experts to explore the cultural shifts required for organizations to embrace AI successfully. As AI reshapes government operations, internal mindsets and workflows must evolve to maximize its potential. This discussion will provide practical strategies to foster an AI-ready culture, ensuring a smooth transition into the future of digital governance. Led by Bratton Riley, CEO & Co-founder of Citibot, our panel includes Uma Marques, Director of IT for Roanoke County, Virginia; Renae Jackson, Equity and Engagement Director for the City of Decatur, GA; and David Graham, Global Civic Innovation Fellow at Harvard University. ??? When: April 10th, 2025, 1PM EST / 10AM PST ?? Where: https://lnkd.in/eHsRYqBu You'll leave this session with three key insights:? ?? Understand how to shift internal culture to fully embrace AI-driven change. ?? Learn from experienced leaders about overcoming challenges in AI adoption. ?? Discover actionable strategies to implement AI successfully in local government. Don't miss this opportunity to engage with leading minds in AI adoption and government innovation. Seats are limited—secure your spot today and be part of the conversation shaping the future of AI in public service! #publicsectorai #artificialintelligence #govtech

?? We are excited to be a Diamond Annual Partner at the 2025 CAPIO Annual Conference in Napa, CA! Join us on April 3rd for our session featuring Nick Schuler, CFO, CPC-PIO of Communications & Incident Awareness at CAL FIRE, and Bratton Riley, Co-founder and CEO of Citibot, as they discuss how CAL FIRE utilizes AI to inform residents about fire-related emergencies and the implications for local government communication. To help you and your colleagues "Soar Higher" at CAPIO, we invite you to visit our table in the exhibition hall. We’ll provide hands-on demonstrations of Citibot, showcasing how our technology enables two-way conversations with residents, streamlines information dissemination, and strengthens community engagement. ?? Come explore the latest advancements in public communications, connect with industry leaders, and gain valuable insights to elevate your strategies. We look forward to seeing you there! #govtech #aicommunication #capio2025 #soarhigher

?? We recently had a fascinating conversation with Sol Mu?oz, Public Information Officer for the City of Syracuse, NY — Winner of the Premier Community category of the Citibot Awards — about how they achieved high compliance rates with the new sanitation rules. ? Sol shared a powerful insight: "I can't say that there was one single most effective communication channel, it was that constant reiteration of the rules and the reminder that this change was coming." The City of Syracuse used a multi-pronged approach, from press conferences to direct mailers and social media, ensuring residents received repeated reminders and updates. This constant, multifaceted communication was a game-changer! This resonated deeply with us at Citibot, because we believe in the power of accessible and consistent communication! How can local governments foster trust and improve resident experiences through effective and constant communications? That's why we developed Citibot, AI-powered chat solutions designed for government. We help you reach residents where they are with smart text messaging, web chat, and interactive text alerts. Imagine: instant answers, easy service requests, personalized messages, and real-time alerts - all enhancing the bond between government and its residents. How is AI shaping the future of local government? Explore Art Gassan’s whitepaper, "Innovating the Future of Public Sector Technology," for expert insights on AI adoption, data governance, and building public trust. Learn how cities are leveraging AI to enhance resident communication, improve efficiency, and drive innovation. Read more: https://lnkd.in/eGvC6Ggj #localgovernment #citibot #publicinformation #communication #citibotawards

?? Reflecting on our insightful webinar with Ana Peralta Chammas, County Innovation Director for Miami-Dade County, FL, we were truly inspired by her journey and perspective on career growth. ?? One of the biggest "aha" moments was Ana's emphasis on reframing challenges as opportunities for learning and growth. She bravely shared her experience in a challenging, male-dominated environment, highlighting the importance of standing up for what's right, even when it means taking a bold career leap. As Ana put it, "Don't be afraid to make a change, even if it's a lateral move, sometimes those moves are really, really important to really change the trajectory of your career." Another key takeaway was the power of embracing the unknown. The rapid advancements in AI, as Ana mentioned, can be invigorating, pushing us to learn and reinvent ourselves at any age. This aligns perfectly with our belief at Citibot that innovation is a continuous journey. Our mission is to build trust between governments and residents by providing accessible, AI-powered chat solutions that improve efficiency, enhance customer service, and facilitate real-time communication. How is AI shaping the future of local government? Explore Art Gassan’s whitepaper, "Innovating the Future of Public Sector Technology," for expert insights on AI adoption, data governance, and building public trust. Learn how cities are leveraging AI to enhance resident communication, improve efficiency, and drive innovation. Read more: https://lnkd.in/eGvC6Ggj #citibot #governmentcommunication #innovativesolutions #careeradvice

?? Thrilled to share key insights from our recent webinar featuring Kelly McAdoo, City Administrator for the City of Santa Barbara, and Ana Peralta Chammas, County Innovation Director for Miami-Dade County, FL. ?? They brought a wealth of knowledge on navigating the challenges of balancing innovation with limited resources in local government. One powerful point Kelly emphasized was the importance of avoiding "innovation theater" and instead, deeply engaging with the people who are actually impacted by new initiatives. ? Another aha moment came when Ana discussed creative funding strategies, emphasizing the power of partnerships with the private sector, academic institutions, and even internal departmental collaboration. She highlighted the need for a cultural shift away from siloed thinking, encouraging departments to leverage economies of scale and work together to build truly impactful solutions. At Citibot, we believe in building trust between governments and residents. That's why we offer AI-powered chat solutions specifically designed for government use. Our smart text messaging, web chat, and interactive text alerts help enhance efficiency and customer service by providing instant answers, facilitating service requests, and delivering real-time alerts. How is AI shaping the future of local government? Explore Art Gassan’s whitepaper, "Innovating the Future of Public Sector Technology," for expert insights on AI adoption, data governance, and building public trust. Learn how cities are leveraging AI to enhance resident communication, improve efficiency, and drive innovation. Read more: https://lnkd.in/eGvC6Ggj #innovation #ai #citizenservices #citibot #smartcity

You and your team are invited to an exclusive 30-minute Zoom session with Cynthia E., Assistant to the City Manager, of City of San Jacinto, CA Connect with local government leaders of California to discover how the City of San Jacinto, CA built community trust with an AI chatbot. ??? When: April 17th, 2025, 4PM EST / 1PM PST ?? Where: https://lnkd.in/ermsbNCz In this session, you'll learn how an AI chatbot can: ? Provide instant multilingual support without the need for translation staff ? Empower residents to navigate services independently and equitably ? Build trust through inclusive, accessible communication ? Lighten staff workloads while improving engagement and efficiency This is a unique opportunity to engage in an interactive Q&A session where you can ask Cynthia E. questions about implementing AI in your community, regardless of size or budget. Register today and learn how embracing these tools helps cities do the right thing—bridging gaps and creating inclusive communities for everyone.

?? On National 311 Day, we celebrate the public servants who work every day to ensure equitable and accessible engagement and communications for their residents. Innovative cities like City and County of Denver exemplify this dedication, leveraging technology to enhance these services. At the 2025 ICMA Local Government Reimagined Conference, Laura Dunwoody, Director of Resident Experience for the City and County of Denver, shared insights into how Denver is using technology to meet residents' evolving needs. A key takeaway is Denver's strategic use of Citibot's AI-powered chat solution, #Sunny, which significantly reduces call wait times and increases digital engagement. As Laura noted, "On days when my hold times could creep up over two minutes, my Sunny traffic explodes." This highlights how technology can redirect high-volume calls during peak times, enhancing customer satisfaction and streamlining operations. ?? Denver's experience shows that integrating AI-powered chatbots like Sunny into existing infrastructure manages and actively drives positive change. This approach improves citizen services, builds trust, and keeps Denver responsive and accessible to its residents. Curious about how AI is transforming government communication? Read Art Gassan’s whitepaper, "How AI-Powered Chatbots Are Transforming Local Government Communication" with insights from the City of Lebanon, MO, The City of Rocky Mount, and County of Monterey. Discover how AI is helping municipalities provide faster, more efficient, and more accessible services to their residents. Read more: https://lnkd.in/eTn3Awav #denvergov #citibot #aiingov #digitalengagement

??? Our new white paper, written by Art Gassan, VP of Marketing at Citibot, examines how municipalities are using AI to improve resident engagement. It is essential reading for local government leaders seeking to enhance communication and build stronger relationships with residents. The paper offers practical insights on implementation strategies and how to leverage data analytics to better understand resident needs. We highlight innovative strategies for modernizing government-resident interactions using examples from City of Lebanon, MO, The City of Rocky Mount, North Carolina; and the County of Monterey, California. Notably, AI-powered chatbots can communicate in over 75 languages, helping to bridge communication gaps. As Nicholas Pasculli, County Communications Director for the County of Monterey, notes: "Being customer-centric in government is as important as it is with companies like Starbucks or Target. Our customers expect a high level of service, and it’s our responsibility to deliver it." ?? Read the white paper today to discover how AI-powered chatbots are shaping the future of resident engagement. #govtech #artificialintelligence #aiingovernment

?? At the 2025 ICMA Local Government Reimagined Conference, Laura Dunwoody, Director of Resident Experience at the City and County of Denver, shared the incredible story of how Denver launched Citibot, their AI-powered chat solution, despite significant resource constraints. ? Laura’s biggest takeaway? "It's okay, I don't need your resources!" This resonated deeply, highlighting that innovation isn't always about massive budgets and teams. Denver's success with Citibot proves that smart partnerships and a focused approach can yield extraordinary results. They achieved this by leveraging Citibot's out-of-the-box functionality, eliminating the need for costly custom development that other vendors were proposing. Instead of millions, they were able to launch with a fraction of the cost, freeing up resources for other city initiatives. By partnering with Citibot, they transformed how residents interact with the city – instantly answering questions, processing service requests and providing vital real-time updates. This initiative underscores Citibot's mission: to build trust between governments and residents by providing accessible, AI-powered chat solutions that improve efficiency, enhance customer service and facilitate real-time communication. Curious about how AI is transforming government? Read Art Gassan’s whitepaper, "Navigating the AI Revolution: A Government Leader's Guide to Transformative Technology", for insights from the GOVIT Leadership Summit. Discover how AI is enhancing citizen services, strengthening cybersecurity, and reshaping public sector decision-making. Read more: https://lnkd.in/egQ8SeRt #digitaltransformation #localgovernment #innovation #citibot

?? We hosted Helen Hays, APR, Public Information Officer for the Jefferson County Commission, AL, for a fascinating webinar discussion on improving citizen services. Helen shared incredible insights into how technology is transforming their community engagement. One key takeaway? Their #MyJeffCo app, integrated with Citibot’s AI-powered chat solution, is revolutionizing how they respond to citizen needs. ?? As Helen put it, "The citizens have really adopted it, and we're responsive to that." This highlights a crucial element of successful civic engagement: responding directly to citizen concerns. The app has streamlined service requests for everything from pothole repairs to missed trash pickups, significantly improving response times across a vast 2,000-square-mile county. This wasn't just about fixing potholes; it was about building trust and demonstrating responsiveness. This is where the power of Citibot shines. By integrating with their existing systems, the app directly routes requests to the appropriate departments, minimizing delays and frustration. This means fewer phone calls clogging up county offices and quicker resolutions for residents. The aha moment? It’s not just about the technology; it’s about the seamless integration and the positive impact on citizen satisfaction. Curious about how AI is transforming government? Read Art Gassan’s whitepaper, "Navigating the AI Revolution: A Government Leader's Guide to Transformative Technology", for insights from the GOVIT Leadership Summit. Discover how AI is enhancing citizen services, strengthening cybersecurity, and reshaping public sector decision-making. Read more: https://lnkd.in/egQ8SeRt #aiingovernment #citizenengagement #citibot