Citibot

?? This Thanksgiving, we celebrate the dedicated government leaders who are the cornerstone of our thriving communities. ?? Your transformative leadership extends far beyond city halls and county offices. While others gather with family during the holidays, you remain focused on enhancing our communities through streamlined services and inclusive programs that touch countless lives. You strengthen the bonds between government and residents through your daily commitment to excellence. Your work builds trust, fosters meaningful connections, and creates vibrant communities where everyone belongs. Most importantly, you carry out your mission with unwavering dedication - working tirelessly to improve communication and accessibility for all residents. This commitment to innovative public service inspires positive change throughout our commonwealth. We're grateful for your impact in making our communities stronger. Wishing all our local government leaders a blessed Thanksgiving. ?? #localgovernment #communityimpact #thanksgiving

?? At the GOVIT Leadership Summit & Symposium 2024, we're excited to share insights from Lee Stoffel, Communications Manager at the City of Rosemount, who recently spoke with Mary Frances Coryell, our Chief Revenue Officer, during a presentation. They discussed the innovative ways residents are engaging with our AI-powered chat solution, Citibot. The City of Rosemount has creatively branded their chatbot as '#Lucky' in homage to the city's Irish heritage. As Lee mentioned, "Let's make government fun. We don't have to be boring." This approach not only adds a touch of personality but also aligns with our mission to build trust through accessible and engaging communication tools. ?? So, how does 'Lucky' stand apart from other chatbots? The answer lies in its ability to resonate with users by offering multiple ways to interact—whether via text, web chat, or traditional navigation. Residents are welcomed warmly, reminded of the text capabilities, and guided towards seamless interactions. If Lucky can't directly answer a question, it seamlessly connects users with the appropriate department using an intuitive Trello card system, ensuring every query is addressed efficiently. "Transforming Governmental Services with Citibot," whitepaper illustrates how cities such as City of McAllen, TX, City of Perry, GA, and Opelika are leveraging AI to boost customer service, collect feedback, and measure success, https://lnkd.in/gpSgb59k. Discover more about how Citibot is revolutionizing government services and assisting local governments in engaging with their communities. #aichatsolutions #residentengagement #smartcitytech #citibot

?? Chris J Neves, CGCIO ITIL4, Director of Information Technology & Innovation at the City of Brighton, recently shared exciting insights about the potential of Citibot to enhance community engagement. The City of Brighton, a new customer currently integrating Citibot, aims to improve service accessibility, particularly for their Spanish-speaking residents. Chris highlighted a key challenge: "Right now, we have a lot of manual processes, especially after hours. The goal is to engage Citibot to provide services and answer questions 24/7, 365 days a year." This reflects the pressing need for round-the-clock accessibility that traditional methods cannot offer. ?? Currently, the City of Brighton primarily serves residents in English, but Chris emphasized the importance of addressing the needs of the city’s significant Hispanic community. "I see this as a real benefit of using Citibot. It’ll really help our Spanish-speaking population across the city," he noted, showcasing the transformative potential of multilingual support to improve communication and service delivery. "Transforming Governmental Services with Citibot," whitepaper illustrates how cities such as City of McAllen, TX, City of Perry, GA, and Opelika are leveraging AI to boost customer service, collect feedback, and measure success, https://lnkd.in/gpSgb59k. Discover more about how Citibot is revolutionizing government services and assisting local governments in engaging with their communities. #communityengagement #multilingualsupport #aiforgovernment #citibot

?? At the GOVIT Leadership Summit & Symposium, Doug Robinson, Executive Director of the National Association of State Chief Information Officers (NASCIO), explored the rapidly evolving landscape of artificial intelligence in government and the balance between innovation and security. ? In response to the question, “For the organizations that you represent across the country, what percentage would you say have policies in place?” Doug highlighted the transformative journey AI has taken since 2017 when NASCIO first partnered with IBM and the Center for Digital Government to assess AI opportunities. With an explosion in generative AI, states are now crafting policies to ensure responsible use, initiating sandbox environments to test innovations safely. As Doug put it, “If you do not control the use, you let loose the hounds of hell.” At Citibot, we are at the forefront of this AI revolution, offering cutting-edge, AI-powered chat solutions tailored for government needs. Our tools enhance efficiency and improve customer service through smart text messaging, web chat, and interactive alerts, ensuring residents receive instant answers and real-time communication. Unlock the future with Citibot's AI-powered solutions designed for government efficiency and enhanced citizen interaction. Transform the way you engage with residents. Explore more today at www.citibot.io. #ai #governmentinnovation #dataprivacy #citibot

?? At the GOVIT Leadership Summit & Symposium, we were inspired by Joel Pingel, Esq., Head of Government and Education for the Central West Region at Google Public Sector, as he shared transformative insights on the power of AI in government. Joel highlighted innovative examples, such as how AI is revolutionizing traffic safety through crash analytics and "move over" laws. ? One state is integrating data from its mock system—used during roadside stops—and transcribing it in the cloud to send real-time alerts via Waze or Google Maps. This approach helps reduce roadside accidents and fatalities by prompting drivers to slow down and move over. ? Another impactful application of AI discussed was the use of predictive analytics to foresee traffic incidents. By analyzing multiple datasets across state agencies, governments can strategically deploy resources like ambulances and adjust speed limits to enhance road safety. As Joel insightfully put it, "Institutional knowledge is not enough; how do we make a bigger impact and use AI technology for good?" Discover how AI is transforming traffic safety and government interactions with Citibot. Share your community's AI stories and join us in leveraging technology for good. Visit us at www.citibot.io. #aiingovernment #trafficsafety #smartcities #citibot

?? We're excited to share insights from the GOVIT Leadership Summit & Symposium 2024, where Alan Shark, Executive Director of the Public Technology Institute (PTI), delivered an impactful presentation. The discussion highlighted the transformative impact of AI on city and county operations, emphasizing the growing importance of citizen-facing technologies. Alan highlighted findings from PTI's second annual survey, showing that CIOs view AI as a game-changer in business operations. The real "aha moment" was discovering that citizen-facing technologies, like chatbots for voice and text interactions, are leading the charge. These tools are revolutionizing how cities deliver services to their residents, making interactions more efficient and responsive. ? Alan also raised an important question: "How do CIOs perceive AI's impact on business operations and security?" With AI agents now playing a pivotal role in cybersecurity and data analysis, it's clear that AI is reshaping these domains, too. But the question remains—who should lead these efforts? Alan suggests the Chief Information Officer, emphasizing the importance of centralizing oversight to harness AI's full potential across departments. Discover how AI is revolutionizing city services with Citibot's smart chat solutions. Enhance efficiency and community engagement through instant answers and interactive alerts. Ready to transform your city's operations? Explore more at https://www.citibot.io #aiingovernment #smartcities #citibot #publictechnology

?Join us at the GOVIT Leadership Summit & Symposium on November 19-21, 2024, at the JW Marriott Minneapolis Mall of America! We're excited to participate in this premier event that's shaping the future of government technology. The symposium offers invaluable opportunities to: ??Engage with cutting-edge innovations in A.I., machine learning, and cybersecurity technologies that are transforming government operations and service delivery ??Connect with industry experts and fellow IT executives during dynamic networking sessions and knowledge exchanges ??Participate in enriching roundtable discussions, keynote presentations, and focused learning sessions This year’s GOVIT Leadership Summit & Symposium promises to be an enriching experience, featuring diverse attendance, engaging roundtable discussions, keynote speakers, and numerous learning sessions. We look forward to engaging with you during the conference sessions and networking events. Learn more about Citibot before we meet: https://www.citibot.io/ #govtech #aiingovernment #govit2024 #govitsymposium

?? Laura Dunwoody, Director of Resident Experience for the City and County of Denver and one of our valued customers, shared insightful reflections on the transformative impact of AI in government communication at the Denver AI 2024 Summit, a conference focused on how government and the private sector can partner to use AI for good. ? "People are engaging with the City and County of Denver on more and more diverse topics, and we need to make a simple way for them to do that," she noted. This need led to the development of the chatbot, Sunny. Launched in March, Sunny now manages 40% of interactions on busy days. The rapid adoption of this tool underscores its potential for growth and highlights how AI-driven solutions can streamline municipal operations. At Citibot, we are committed to enhancing government-citizen interaction through our AI-powered chat platforms. Our solutions offer smart text messaging, web chat, and interactive text alerts, enabling residents to get instant answers, send service requests, and receive personalized messages and real-time alerts. This not only improves efficiency but also strengthens trust between governments and residents. Discover how Citibot can transform your community engagement with AI-powered solutions that enhance government efficiency and communication. Learn more about improving interactions in your city at citibot.io. Transform your community today! #artificialintelligence #governmentefficiency #communityengagement #citibot

?? We had a fantastic webinar discussion with Molly Hall, Communications Specialist at the City of Richmond Hill, Georgia, who shared her experience implementing Citibot’s chatbot, #Pearl, on their website and through text channels. One of the key highlights was how seamlessly Pearl was integrated into their existing systems. Molly mentioned, “One of the big positives of working with Citibot was how full-service you guys were through the implementation process. It really wasn’t a lot of prep on our end.” This showcased how Citibot delivers an efficient and hassle-free integration experience for government clients. ?? The aha moment came when Molly revealed that the community played a significant role in naming the chatbot. She said, “We actually let the community pick their top favorite from three different names, and they picked Pearl.” This step not only fostered community engagement but also ensured that the chatbot resonated well with the residents. Our mission is to build trust between governments and residents by providing accessible, AI-powered chat solutions that improve efficiency, enhance customer service, and facilitate real-time communication. We’re excited to see how Richmond Hill continues to leverage Pearl to benefit their community. Experience the power of efficient communication with Citibot's AI chat solutions like Pearl. Transform your city's interaction today at https://www.citibot.io #efficientintegration #communityengagement #realtimecommunication #citibot

?? At the recent Florida City & County Management Association (FCCMA) 2024 Annual Conference, Bratton Riley, our CEO and Co-Founder, delivered an inspiring presentation on how AI can revolutionize local government operations. Bratton addressed the real challenges faced by communications directors and IT teams in local governments. “Raise your hand if you think your communications director or your IT team is underworked,” he said. The reality is that these professionals are often overwhelmed, playing whack-a-mole with immediate crises and rarely having time to plan strategically. Citibot aims to give these professionals some of their time back, allowing them to focus on strategic initiatives rather than being bogged down by routine tasks. Our AI-powered chat solutions streamline efficiencies internally and improve customer service through smart text messaging, web chat, and interactive text alerts. This enables residents to receive instant answers, submit service requests, send personalized messages, and get real-time alerts. Join us in transforming local government operations! Let's empower professionals, enhance efficiency, and build trust with AI-powered solutions. Visit https://www.citibot.io to learn more. #aiforgovernment #efficiencythroughai #empoweringcommunities #citibot