Circulo

Circulo Weekly Roundup | 15th November 2024 A round-up of news in repair, sustainability & legalisation ?Apple Expands Self-Service Repair with iPhone 16 Parts Programme Apple has launched self-service repair options for the iPhone 16, offering replacement parts including displays, batteries, and back glass. Users can rent repair toolkits for ￡49 per week, though Apple cautions this service is intended for those experienced in electronics repair. The news comes as iFixit rates the iPhone 16 as Apple's most repairable smartphone to date, scoring 7/10 compared to the iPhone 15's 4/10. ?CHANEL Creates New Circularity Division, Appoints Sophie B. to Lead Chanel has recruited LVMH executive Sophie Brocart to head a new circularity-focused entity, starting early 2025. Brocart joins from her current role as CEO of Patou, where she successfully relaunched the brand and implemented sustainability initiatives. The appointment aligns with Chanel's broader sustainability strategy, which includes their 2040 carbon neutrality target and the "Atelier des Matières" initiative for material recycling. ?Decathlon Expands BuyBack Service to All Sports Equipment Following successful trials with bicycles, Decathlon has extended its BuyBack scheme to all sports equipment including fitness gear, camping equipment and water sports items. Customers can receive up to 40% of an item's value in vouchers through an online assessment process, with returned items refurbished for resale. The scheme is supported by an in-store repair service with access to 5,000 spare parts. ?H&M Group's Sustainability Chief Highlights Progress on Climate Goals H&M Group's Director of Sustainability, Leyla Ertur, reports progress with a 24% reduction in scope 1 and 2 emissions and 22% in scope 3 by end of 2023. The company has achieved 85% sustainable or recycled materials in its commercial goods and is on track for its 2030 target of 100%. Ertur emphasises the importance of circular fashion and industry collaboration, particularly highlighting their Future Supplier Initiative in Bangladesh. ?Harvey Nichols and Luxury Promise launch Pre-loved Pop-up Harvey Nichols has partnered with Luxury Promise to launch a pre-loved luxury pop-up at its Knightsbridge store until January 2025. The space offers second-hand Hermès, CHANEL, Cartier and ROLEX pieces. ?Forbes Reports Sustainability Focus Shifts from Compliance to Cost Savings Research and advisory firm Forrester predicts environmental sustainability strategies will pivot from regulatory compliance to cost efficiency in 2025. The report forecasts three major trends: operational efficiencies overtaking regulations as key drivers, over one-third of Global Fortune 100 firms adopting circular economy goals, and industry unions pushing for climate adaptation protections for workers. ?? All links are in the comments ? Sign up on our website to receive the weekly news in your inbox every Friday with our white paper

Our latest white paper reveals how repair services are reshaping retail sustainability. ?? Key insights show: ? 63% of retail executives are increasing sustainability investments ? 45% of leaders specifically focus on circular economy initiatives ? Digital service platforms enhance customer experience ? Integrated repair strategies drive business value ? Design-for-repair principles extend product lifecycles Leading brands implementing circular repair strategies are seeing enhanced customer satisfaction whilst advancing their environmental goals. As the industry shifts towards sustainable operations, can your business afford to miss the circular economy opportunity?

Circulo Weekly Roundup | 8th November 2024 A round-up of news in repair, sustainability & legalisation ?The Guardian Reports Rise in Household Repairs Repair cafes and online communities like Fixable are leading a repair movement, with 60% of items being electrical. Coordinator Michael Mink notes washing machines, dryers and furniture are commonly fixed, though toasters prove challenging once heating elements fail. ?Textile Exchange Conference Highlights Funding Gap The 2024 conference revealed sustainable financing remains a key barrier despite new recycling partnerships between Birla Cellulose with Circ? and Ambercycle with Arc'teryx Equipment. Textile Exchange plans guidance on resource-neutral growth. ?Forbes: Fashion Entrepreneurs Drive Industry Sustainability Through Innovation and Policy New solutions include microalgae-based denim production, addressing the 33kg CO2 per jean impact. UN Charter brands targeting renewable energy increased from 18% to 42% since 2020, while California and New York advance industry legislation. ?Compare Ethics Report Reveals Businesses Unprepared for Sustainability Compliance Only 7.5% of 40 global brands feel "very" prepared for incoming regulations, though 42.5% plan budget increases. Major retailers like Selfridges mandate sustainable practices by 2025. ?Next Partners with The Handbag Clinic Ltd The Handbag Clinic expands through Next's online platform, offering preloved designer bags. ?ASOS.com Launches Rental Service with Hirestreet The UK's largest retail-rental subscription offers five items monthly for ￡75. Hirestreet reports 200% growth in Q1 2024, with 40% being casual pieces. ?The RealReal Grows Under New CEO Luxury resale platform appoints Rati Sahi Levesque as CEO, with Q3 revenue up 11% to $148 million and reduced losses of $18 million. ?? All links are in the comments? ? Sign up on our website to receive the weekly news in your inbox every Friday with our white paper?

Why Do Consumers Choose to Fix? Our latest white paper uncovers how emotional connection drives repair decisions. ?? Key insights show: ? 73% of UK consumers consider environmental impact ? Emotional product attachment increases the repair likelihood ? Digital integration boosts service confidence ? Younger generations actively seek repair services Brands implementing repair strategies see increased customer loyalty and engagement. With consumer attitudes rapidly shifting towards sustainable choices, can your business afford to ignore the repair revolution? Discover how understanding repair psychology can transform your aftercare services. ?? Link in the comments to read ?? Comment what you'd like our next white paper to focus on

Circulo Weekly Roundup | 25th October 2024 A round-up of news in repair, sustainability & legalisation ?Margaret Howell Limited Partners with SOJO for Customer Repairs British fashion brand Margaret Howell has teamed up with on-demand repair service Sojo to offer clothing repairs to its customers directly through Sojo. ?Adventure Bag Maker Stubble & Co Partners with United Repair Centre United Repair Centre has announced a partnership with British bag manufacturer Stubble & Co to provide repair services for their urban-outdoor hybrid bags. ? Amazon Names Six UK Start-ups for Sustainability Accelerator Amazon has selected six British start-ups for its Sustainability Accelerator, each receiving €12,000 in grants and €10,000 in AWS credits. The cohort includes Asan (menstrual products), Morrow (sustainable coffee), Make Your Own Milk (oat milk premix), Paint Zero (plant-based paints), ReBorn (waste homeware), and ZIG+STAR (children's shoes). Previous participants have seen 700% average sales growth since 2022. ?By Rotation Opens London's Largest Fashion Rental Pop-up By Rotation is launching a five-story rental space in Mayfair until December 31st, featuring designer brands and celebrity wardrobes. The 'House of ByRo' space was secured through Westminster Council's Meanwhile On project, beating 800 other applicants to mark the platform's fifth anniversary. ?The North Face Opens Brooklyn Store with Trade-in Programme The North Face has opened a 5,000-square-foot store in Williamsburg, Brooklyn, featuring the brand's first dedicated Renewed shop-in-shop where customers can trade in pre-owned items for store credit (￡10-￡50). Items are inspected, cleaned and repaired before being resold. The company is also expanding its Fifth Avenue flagship to 20,000 square feet by late 2025. ?85% of Investors Plan to Increase ESG Focus in Private Equity, Boston Consulting Group (BCG) Reports Private equity investors are ramping up their sustainability efforts, with 85% of limited partners planning to increase their ESG focus over the next three years, according to BCG's latest report. While only 22% of PE-owned companies currently have decarbonization strategies, those that do are outpacing public companies in emissions reduction. The report also highlights that 77% of PE-backed firms now have women in C-suite positions, compared to 64% of public companies. ?H&M Foundation Revamps Global Change Award to Focus on Net-Zero Textile Industry H&M Foundation has refocused its Global Change Award to help halve textile industry emissions by 2050. Ten winners will each receive €200,000 through a new nomination-based process, replacing open applications. The programme includes a year-long mentorship with Accenture and KTH Royal Institute of Technology, with winners announced April 2025. ?? All links are in the comments? ? Sign up for our weekly newsletter straight to your inbox which includes our weekly white paper

With 84% of customers now valuing service experience as highly as products themselves, can your business afford to ignore digitising your warranty service? Our latest white paper reveals how modernising warranty systems creates value beyond operational savings. ?? Key findings show digitalised warranty processes: ? Cut processing costs by up to 75% ?Combat fraud (currently 10-15% of claims) ?Drive customer acquisition (23x more likely) ?Boost retention (6x higher rates) ?Transform customer insights into business intelligence Leading brands like Apple and BMW Group see the benefits through reduced processing times and improved satisfaction scores. Discover how your company can turn warranty claims from a cost centre into a strategic asset. ?? Link in the comments to read ?? Comment what you'd like our next white paper to focus on

Circulo Weekly Roundup | 25th October 2024 A round-up of news in repair, sustainability & legalisation ?Repair Movement Celebrated Worldwide International Repair Day saw global participation from repair cafés and UNIQLO workshops, teaching practical mending skills. ?Repair Leaders Share Industry Insights Circulo's Vanessa Jacobs and iFixit's Elizabeth Chamberlain discuss scaling repair on The Untangling Circularity Podcast. ?SMCP – Sandro, Maje, Claudie Pierlot, Fursac Group Expands Repair Services maje and SANDRO partner with Save Your Wardrobe, launching in-store repairs at 14 French locations and digital booking platforms. ?VAUDE Launches Retail Repair Network Outdoor brand introduces certified repairs at nine Globetrotter Ausrüstung stores, expanding to Switzerland and Netherlands. ?NYC Maps Repair Infrastructure NYSP2I and hyloh. create comprehensive systems map of NYC's textile repair options and gaps. ?Primark and WRAP Announce Partnership Three-year initiative targets 1.6 billion unworn items in UK wardrobes through donation schemes. ?SOEX TEXTIL VERMARKTUNGSGESELLSCHAFT Enters Administration Major textile recycler and its subsidiary I:Collect file for administration. ?GUESS?, Inc. Launches Recycling Programme 'GUESS Again' partnership with SuperCircle offers store credit for recycled clothing. ?Leeds University Partners with Inditex New PACE academy launches sustainable manufacturing courses for fashion professionals. ?? All links are in the comments ? Sign up for our weekly newsletter straight to your inbox which includes our weekly white paper

The Future of Repair is Profitable Our new white paper explores the hidden value in aftercare services ?? Key finding: Repair services drive business growth beyond direct revenue ? Benefits of strategic repair services: ? Capture valuable customer data and insights ?? Boost customer loyalty and retention ?? Strengthen sustainability credentials ? Prepare for upcoming right-to-repair legislation ?? Transform cost centres into revenue streams Learn how leading companies like Patagonia and John Lewis Partnership are leveraging repair strategies and discover how your business can unlock new value through aftercare. ?? Link in the comments to read ?? Comment what you'd like our next white paper to focus on

Circulo Weekly Roundup | 18th October 2024 Repair, Sustainability & Legislation News ? Ana Kristiansson launched SUSTAIN20? a circular fashion directory Industry-created platform offering vetted solutions and a 20-step roadmap for brands embracing circularity. Aims to accelerate the fashion industry's transition to a more responsible future. ? Volvo Group expands sustainability focus New three-pillar approach under sustainability head Vanessa Butani includes climate action, circular economy, and responsible business. Key initiatives involve increased EV sales and battery passports. ? Right to Repair movement faces challenges EU legislation by 2025 aims to improve repairability. Success hinges on unifying manufacturers and refurbishers to foster a circular economy and responsible consumption. ? Renault Group's Refactory leads automotive recycling Paris facility innovatively repairs, restores, and recycles end-of-life vehicles with 85-95% recyclability. Features include part refurbishment and EV battery repurposing, setting new industry standards. ? Deloitte: Executives prepare for sustainability requirements 99% of surveyed executives taking action, with 77% creating new roles to meet increasing sustainability demands. Trend suggests sustainability driving innovation and value creation across sectors. ? eBay's Circular Fashion Fund returns Offering UK businesses up to ￡50k and chance at additional $300k for circular fashion innovation. Partnering with British Fashion Council to support businesses changing shopping habits and promoting circularity. ?? All links are in the comments? ? Sign up for our weekly newsletter straight to your inbox which includes our weekly white paper

The Digital Revolution in Aftercare: Boosting Efficiency and Customer Satisfaction Our latest white paper explores the shift from paper-based to digital aftercare systems in the repair services sector. Driven by consumer expectations and technological advancements, this transformation includes digital service requests, automated communications, and end-to-end repair tracking. We examine case studies from industry leaders, discuss implementation challenges, and offer strategies for businesses embracing this digital future. The paper highlights how these innovations are reducing costs, improving efficiency, and enhancing customer satisfaction while paving the way for AI-driven predictive services. ?? Link in the comments to read ?? Comment what you'd like our next white paper to focus on ? Sign up for our weekly newsletter straight to your inbox which includes our weekly white paper