ChurnZero

For most CX teams, implementation is a one-way street. You direct your attention outward to your customer’s needs, data, stakeholders, and timetable. And that’s how it should be—with one exception. From your customers’ perspective, implementation handoffs are almost a formality. For your go-to-market teams, however, handoffs are a huge opportunity to build and transfer insights, writes ChurnZero’s Morgan E. Carson. Learn how to turn your implementation insights into a strategic asset at https://lnkd.in/eU6kh7Gk. #customersuccess #CX #implementation #CSops?

Via PR Newswire:?We’re proud to share that ChurnZero has been named a Leader in the 2024 Gartner? Magic Quadrant? for Customer Success Management Platforms. “We believe customer success is becoming the most important and impactful department in SaaS companies, and we view the arrival of the 2024 Gartner Magic Quadrant for Customer Success Management Platforms as a proof point for that vision,” says You Mon Tsang, CEO and co-founder, ChurnZero. “We’re grateful to our customers who shared their authentic feedback in depth, and to ChurnZero’s team for their dedication.” See the full story at ?https://lnkd.in/esGa3CQe.

“Surprise churn” shouldn’t be surprising if your CSM no longer has a relationship with the person who bought your product. Having a happy day-to-day contact is great, writes Kristen Hayer, but that doesn’t mean that the buyer is seeing value. So, how do you go about building a relationship with a buyer who is no longer engaged? Start by proactively becoming their one-stop-shop for resources, best practices, and more. https://lnkd.in/ejRJJD9R #customersuccess #CX #retention with The Success League

?? #ReviewFriday with a twist! ?? This month, the #Gartner Magic Quadrant dropped, and WOW— ChurnZero was named a Leader! ?? It's an honor to be recognized for driving innovation and impact in Customer Success. But I’ll admit… I was curious about what other players in the space were doing to earn their spots. ?? So, I went straight to the source: Gartner's Peer Insights ??. Here’s what I found:?? - 138 reviews for ChurnZero (??) with almost 99% being 4 or 5 stars! ??????? - The next highest competitor? Fewer than 20 reviews total. ??♂? Then, I came across this review, and it made my week. ?? One of our customers shared how ChurnZero is empowering their #CustomerSuccess team to go from reactive to proactive, with insights that make driving retention and expansion a breeze. ?? Grateful to our customers for making this possible and trusting us to help them succeed. ?? Let's keep raising the bar! ??? #CustomerSuccess #GartnerMagicQuadrant #ChurnZero #Leadership https://lnkd.in/eXcxp6EH

It's disheartening to lose a customer. But it's also an opportunity for CSMs to learn, take ownership, and bounce back stronger.? ? At ChurnZero's ZERO-IN 2024, Techtonic Lift founder Naomi Aiken shared a game-changing framework for embracing churn to foster team growth and resilience. Next week, on Wednesday, November 20, you can learn it too. Save your seat at https://lnkd.in/epQJmMzZ.

Newsflash: Customer Success Collective shortlists ChurnZero for two 2024 Customer Success Awards: ?? CS Team of the Year, and ?? AI Customer Innovation of the Year! From onboarding first-time customers to coaching experienced users towards bigger and better results, ChurnZero’s CS team goes the extra mile to help our customers achieve value every day. This year, we’ve earned the SIIA CODiE Award for Customer Success Team of the Year, and the Appealie Customer Success award. Could there be one more win for 2024? We’re looking forward to the big reveal at the Customer Success Awards ceremony on December 3. Congratulations to everyone on the shortlist! See more at https://lnkd.in/efNvGsej. #customersuccess #CS #SaaS #Awards?

Generative AI is opening a new chapter in #customersuccess, writes Maven AGI founder and CEO Jonathan Corbin.

?We’re proud to share that ChurnZero has been named a Leader in the Gartner? Magic Quadrant? for Customer Success Management Platforms. See the full story: https://lnkd.in/e_ywx8Vc.

Why are in-person customer meetings so effective? This year, 82% of CS leaders say they're investing in them. And those who do report bigger deals, better NRR, higher team growth, and lower CSM load. ? For John Gleeson of Success Venture Partners, it's a truly effective way to fight churn. Visit https://lnkd.in/exrmS8qZ to learn more about?why in-person meetings make a difference, plus: - Why cutting CS ops is a false economy in the long run. - The potential silver lining of CS shifting under the CRO. - Why now is your moment to pump the brakes on declining NRR. #customersuccess #CS #NRR #SaaS #Research

?? #ReviewFriday ?? "Game changer" is the understatement of the year when it comes to ChurnZero! ?? Every Customer Success team deserves a platform like this, and here’s why...?? ?? Customer data at your fingertips: No more endless system-swapping or wild goose chases for info. ChurnZero keeps every detail in one place—so your CSMs spend less time searching and more time strategizing. ???? ?? Automation & Ease of Use: Need a new dashboard or automation? Our CSMs don’t have to call in an army of consultants (or wait forever to see results). They’ve got control, right out of the box, and can design workflows like pros! ???? ?? Reliable Churn Scores: Ever wonder how likely your customers are to renew? Wonder no more! ChurnZero’s churn scoring keeps everyone on the pulse, so nothing slips through the cracks. ???? ?? Voice of the Customer Feedback? Yep, we’re listening! Every VoC insight captured and ready to roll into actionable strategy. ????? At ChurnZero, we're not just creating tools; we’re empowering Customer Success teams to reach new heights. Let’s make those churn scores drop and retention skyrocket! ???? #CustomerSuccess #ChurnZero