ChurnZero

If you know people on your customer team are using AI but you don’t quite know?how... or your tinkerers are doing interesting, effective things but nothing is scalable... Or half of your team are using ChatGPT, one-third are using Gemini and the rest are using Meta or Claude... Then it's time to look at centralizing your AI, suggests You Mon Tsang. While different point products are effective at their point tasks, they won't get your whole team working together on the same game plan. And with AI, making everything work together is where the real value is. ? Learn when it's time to centralize, and how, at https://lnkd.in/eryhHqC7. #AI #CX #customersuccess #efficiency #integrations

Going to the Forrester B2B Summit next week? Kick things off with the customer success happy hour—brought to you by ChurnZero, Demandbase, Higher Logic, PathFactory, and OnRamp! Starting 7:00 PM on Monday, March 31, you can find us all at the perfect rooftop spot in downtown Phoenix. We hope you’ll join us to catch up with colleagues, network with peers, have a drink and some appetizers, and enjoy the sunset before an incredible week at Forrester. Reserve your spot now: https://lu.ma/46pmnmne. #ForrB2BSummit #customersuccess #customergrowth

REVIEW FRIDAY: “There is nothing like starting your first day at a new organization and learning that they use ChurnZero. It’s a lifesaver when managing the full lifecycle of a client journey.” Thank you to this week’s G2 reviewer—we appreciate you! With plays, journeys, in-app communications, walkthroughs, customizable engagement templates and Customer Success AI?, ChurnZero equips your CS team to make a bigger impact at every single stage of the customer journey. Find out more: https://lnkd.in/eamCkyEy. #customersuccess #CX #onboarding #customercentric

In case you missed my earlier post, ChurnZero made it official with this press release. I'm nearly three weeks into my role as Chief Sales Officer, and I already feel so energized by the work we're doing. It's rare to find a company where customer success and revenue strategy are truly aligned. At ChurnZero, it's not just a philosophy, it's how we operate. The team, the product, and the culture all work together to create something really powerful. If you're thinking about how to level up your go-to-market strategy, align sales and CS, or just want to connect on what’s next in customer-led growth, don’t be shy. Send me a message. I’d love to chat.

“Revenue leaders today are under more pressure than ever to grow efficiently, retain customers, and drive expansion across the lifecycle,” says Sarah Kiley, ChurnZero’s new chief sales officer. “I’ve been a ChurnZero customer and I saw how powerful it can be when customer success is deeply aligned to revenue strategy." We’re excited to welcome Sarah, a proven revenue leader with deep expertise in managing both sales and customer success teams, to her role at ChurnZero! Most recently, Sarah served as SVP of Sales at SchoolStatus and Smore, leading revenue growth and sales for both brands. At SchoolStatus, a ChurnZero customer that partners with school districts across the U.S. to provide innovative, data-driven solutions, she led a 30-member revenue team, delivering 20% year-over-year bookings growth and a 300% increase in pipeline. “We have built our business on helping customers retain and grow their customer base because we understand that recurring revenue drives success,” says You Mon Tsang, co-founder and CEO, ChurnZero. “Sarah’s extensive and successful background in sales and generating long-term customer growth through data and technology makes her uniquely suited to lead ChurnZero’s sales strategy.” Full story: https://lnkd.in/e8_wdHnS #CSO #CRO #CCO #customersuccess

DYK: organizations that describe themselves as “customer-obsessed” report 41% faster revenue growth and 51% better customer retention? Understanding your customers and their needs is a competitive advantage when it comes to customer growth and building NRR. Find out why ChurnZero is all-in on customer success as a top revenue driver at Forrester’s B2B Summit, booth 601. See you in Phoenix next week! (See the research by Forrester at https://lnkd.in/eU2sMwcU.) #ForrB2BSummit #customersuccess #customergrowth

Tomorrow at 2:00 PM EST! Discover the mindset shift that makes CS leaders successful with Rachel Provan ?? and ChurnZero. Save your seat now: https://lnkd.in/eD_VBhXS.

New milestone achieved for customer success! This year, CS has earned its place at Forrester’s B2B Summit as a key pillar of revenue strategy alongside sales and marketing. ? It’s been a long road for CS from a post-sales support function to the protector of retention and now a fully operationalized revenue driver. Along the way, CS has proven that retention and expansion are just as important as new sales (evidence: NRR is now a top-three valuation metric) and that customer-centricity is a foundational competitive advantage rather than a nice-to-have. The major analysts have all published full buyer’s reports on purpose-built CS technology, starting with the Forrester Wave for Customer Success Platforms. We’ve seen the arrival of customer success operations as a force multiplier, the rise of CS-led revenue analytics, and super-impactful applications of AI to recurring revenue strategies. The next step—although some are there already—is full GTM alignment between sales, marketing and CS. If you’re at #ForrB2BSummit, come and visit ChurnZero at booth 601. We’re excited to be there alongside our industry peers Gainsight, Planhat, and Totango. PS: Don’t miss the Customer Success Happy Hour on March 31. You can save a spot at https://lu.ma/46pmnmne

Your customer success tech stack isn’t ‘fine’ just because it works. Stagnant systems quietly erode your performance over time. The warning signs tend to be subtle until—suddenly—your team is overwhelmed, your data is fragmented, and your customers are slipping away without warning. If you’re seeing siloed data, surprise customer actions, or these other three red flags ??, your CS tech stack is likely holding you back. https://lnkd.in/dTvrjDeJ #customersuccess #CX #CSP #CCO #CXOps

REVIEW FRIDAY: “Unlike our sales system, we can quickly and easily set up customized dashboards, journeys, plays and automation without costly consultants and long wait times.” “ChurnZero has completely changed the way our CSMs and leadership interact with customers,” writes this ChurnZero customer on G2. “With the visibility of customer data, and ability to set up reports and own customer email communication, our CS operations have drastically improved.” See how ChurnZero puts your customer data to work to drive better relationships and more recurring revenue at https://lnkd.in/ekgnbdZp. Thank you to this week’s ChurnZero reviewer! We’re proud to play a supporting role in your success. #customersuccess #CX #retention #SaaS