ChurnZero

If you know people on your customer team are using AI but you don’t quite know?how... or your tinkerers are doing interesting, effective things but nothing is scalable... Or half of your team are using ChatGPT, one-third are using Gemini and the rest are using Meta or Claude... Then it's time to look at centralizing your AI, suggests You Mon Tsang. While different point products are effective at their point tasks, they won't get your whole team working together on the same game plan. And with AI, making everything work together is where the real value is. ? Learn when it's time to centralize, and how, at https://lnkd.in/eryhHqC7. #AI #CX #customersuccess #efficiency #integrations

DYK: organizations that describe themselves as “customer-obsessed” report 41% faster revenue growth and 51% better customer retention? Understanding your customers and their needs is a competitive advantage when it comes to customer growth and building NRR. Find out why ChurnZero is all-in on customer success as a top revenue driver at Forrester’s B2B Summit, booth 601. See you in Phoenix next week! (See the research by Forrester at https://lnkd.in/eU2sMwcU.) #ForrB2BSummit #customersuccess #customergrowth

Tomorrow at 2:00 PM EST! Discover the mindset shift that makes CS leaders successful with Rachel Provan ?? and ChurnZero. Save your seat now: https://lnkd.in/eD_VBhXS.

New milestone achieved for customer success! This year, CS has earned its place at Forrester’s B2B Summit as a key pillar of revenue strategy alongside sales and marketing. ? It’s been a long road for CS from a post-sales support function to the protector of retention and now a fully operationalized revenue driver. Along the way, CS has proven that retention and expansion are just as important as new sales (evidence: NRR is now a top-three valuation metric) and that customer-centricity is a foundational competitive advantage rather than a nice-to-have. The major analysts have all published full buyer’s reports on purpose-built CS technology, starting with the Forrester Wave for Customer Success Platforms. We’ve seen the arrival of customer success operations as a force multiplier, the rise of CS-led revenue analytics, and super-impactful applications of AI to recurring revenue strategies. The next step—although some are there already—is full GTM alignment between sales, marketing and CS. If you’re at #ForrB2BSummit, come and visit ChurnZero at booth 601. We’re excited to be there alongside our industry peers Gainsight, Planhat, and Totango. PS: Don’t miss the Customer Success Happy Hour on March 31. You can save a spot at https://lu.ma/46pmnmne

Your customer success tech stack isn’t ‘fine’ just because it works. Stagnant systems quietly erode your performance over time. The warning signs tend to be subtle until—suddenly—your team is overwhelmed, your data is fragmented, and your customers are slipping away without warning. If you’re seeing siloed data, surprise customer actions, or these other three red flags ??, your CS tech stack is likely holding you back. https://lnkd.in/dTvrjDeJ #customersuccess #CX #CSP #CCO #CXOps

REVIEW FRIDAY: “Unlike our sales system, we can quickly and easily set up customized dashboards, journeys, plays and automation without costly consultants and long wait times.” “ChurnZero has completely changed the way our CSMs and leadership interact with customers,” writes this ChurnZero customer on G2. “With the visibility of customer data, and ability to set up reports and own customer email communication, our CS operations have drastically improved.” See how ChurnZero puts your customer data to work to drive better relationships and more recurring revenue at https://lnkd.in/ekgnbdZp. Thank you to this week’s ChurnZero reviewer! We’re proud to play a supporting role in your success. #customersuccess #CX #retention #SaaS

Attending Forrester's B2B Summit? Connect with Alec Schadelbauer and ChurnZero and learn about building recurring revenue using automation, AI, and analytics. See you at booth 601!

?In customer success, details make all the difference, especially when it comes to your customer contacts, says Lena Nations, client success operations manager at ClearGov. Lena’s latest ChurnZero innovation: a quality assurance dashboard that keeps ClearGov’s client success and implementation teams one step ahead of organizational turnover in their accounts. “It can include primary contacts who are missing an email address,” she says, “or accounts that are missing a primary contact or an executive sponsor—all tasks that our teams need to complete, but aren’t immediately obvious.” "It gives us a broad overview of tasks we need to complete, and helps us be proactive about locating issues we can address.” Thank you, Lena, for sharing your story! Get to know ChurnZero’s customizable dashboards at https://lnkd.in/daaCYx_7. #customersuccess #CX #CSops #datadriven #retention?

In 2021, I made the leap from IC to Leader. ?? Overnight my peers became my direct reports and the job I was so comfortable doing changed entirely. Instead of running discovery calls, I was running 1 on 1s. Instead of participating in forecast calls, I was leading them. For me, it was a mindset thing. Can I really do this, or am I just feeling imposter syndrome? I also felt the need to prove myself, so I said "yes" to everything, which, of course leads to burnout. That’s why I’m excited for Rachel Provan ?? upcoming webinar on this exact topic, the mindset shift for leaders. What I really like about Rachel’s content is how she breaks down the psychology behind why we think/feel the way we do. Anyone in leadership (or aspiring), I would definitely check this one out. Link in the comments.

Pinpointing how and when to capture an expansion opportunity?isn’t something you can leave to intuition. Here’s how Chelsea Madden's CS team at SalesIntel.io cracked the code. 1. Use ChurnZero plays and alerts to increase license-based upsells. It's a strategy that requires knowing exactly when to reach out to your customer. 2. Apply ChurnZero usage data and SalesIntel intent data to improve cross-sells. Pairing these datapoints helps you focus your effort on high-probability expansion opportunities. 3. Strengthen sticky feature adoption with the help of ChurnZero reporting. Chelsea's team configured their reporting to identify customer goals and personalize the customer experience at scale. See the full details of how they increased their NRR by 133% quarter over quarter at https://lnkd.in/eHUdj4rg. #customersuccess #expansion #NRR #CRO