ChurnZero

Did your #customersuccess team move under the CRO this year? While the pain points are obvious, says John Gleeson, there's a big potential upside. Aligning CS with sales efforts is challenging. In the right organization, though, integrating CS into the CRO’s domain can work. And, as a bonus, it could give you a perspective that helps fast-track your career to the top. This clip is from ChurnZero's 2024 Customer Success Leadership Study webinar, where John, Kerry Cunningham, and You Mon Tsang took a deep dive into the trends shaping this year's CS landscape. Watch it in full or view more excerpts at https://lnkd.in/exrmS8qZ.

?ChurnZero doesn't just bring value to the customer success team at CallTrackingMetrics; it benefits the whole company, says vice-president of revenue, Jeremy Wingate. “We learn more about our business and the life of the customer. We're able to interact with customers more frequently at the right times. We know what's going on with our business where we might not have before.” One ChurnZero feature that’s made a big difference: our Zendesk integration. “It’s been great for our CSMs, says Jeremy. “They’re not on every ticket or technical issue that our customers may face, but they’re able to look into it within ChurnZero, so they know what's going on with their customer before they jump on a call.” Learn more about our native integrations with the business apps you use at https://lnkd.in/e-fiei6D. #customersuccess #SaaS #CSP #testimonial

Losing a customer comes with feelings of shame and blame, making it hard for CSMs to reflect on what went wrong, says Naomi Aiken of Techtonic Lift. As a leader, you can break the cycle with Outcomes Club. Outcomes Club is Naomi's collaborative churn analysis format. It's empowering for your CSMs, valuable for your company, and easy to set up. Learn how at https://lnkd.in/ehxq5MZM. #customersuccess #churn #retention #CSM

Newsflash: ChurnZero CEO reveals rules for Parallel Parking Tournament, potentially revolutionizing the holiday season.?

“ChurnZero makes a big difference for us because we are a rapidly growing company, and I need to go fast,” says Katherine Isaac, head of customer success at Flare. “When I reached out and told them we had four weeks to go live, ChurnZero did it,” she says. “I had three different people I could turn to for getting myself, the team, and the organization ready to implement the features we needed.” Her favorite ChurnZero feature? Snapshot AI customer briefs. “From looking for expansion or upsell opportunities to getting a good feeling on sentiment for a renewal, there’s so much data to look through,” Kathy says. “ChurnZero puts it all together for me in a one-pager. I can read what’s there, then drill down when something looks interesting.” Find out more about Snapshot AI at https://lnkd.in/gpzjZ5yM. #customersuccess #

For most CX teams, implementation is a one-way street. You direct your attention outward to your customer’s needs, data, stakeholders, and timetable. And that’s how it should be—with one exception. From your customers’ perspective, implementation handoffs are almost a formality. For your go-to-market teams, however, handoffs are a huge opportunity to build and transfer insights, writes ChurnZero’s Morgan E. Carson. Learn how to turn your implementation insights into a strategic asset at https://lnkd.in/eU6kh7Gk. #customersuccess #CX #implementation #CSops?

Via PR Newswire:?We’re proud to share that ChurnZero has been named a Leader in the 2024 Gartner? Magic Quadrant? for Customer Success Management Platforms. “We believe customer success is becoming the most important and impactful department in SaaS companies, and we view the arrival of the 2024 Gartner Magic Quadrant for Customer Success Management Platforms as a proof point for that vision,” says You Mon Tsang, CEO and co-founder, ChurnZero. “We’re grateful to our customers who shared their authentic feedback in depth, and to ChurnZero’s team for their dedication.” See the full story at ?https://lnkd.in/esGa3CQe.

“Surprise churn” shouldn’t be surprising if your CSM no longer has a relationship with the person who bought your product. Having a happy day-to-day contact is great, writes Kristen Hayer, but that doesn’t mean that the buyer is seeing value. So, how do you go about building a relationship with a buyer who is no longer engaged? Start by proactively becoming their one-stop-shop for resources, best practices, and more. https://lnkd.in/ejRJJD9R #customersuccess #CX #retention with The Success League

?? #ReviewFriday with a twist! ?? This month, the #Gartner Magic Quadrant dropped, and WOW— ChurnZero was named a Leader! ?? It's an honor to be recognized for driving innovation and impact in Customer Success. But I’ll admit… I was curious about what other players in the space were doing to earn their spots. ?? So, I went straight to the source: Gartner's Peer Insights ??. Here’s what I found:?? - 138 reviews for ChurnZero (??) with almost 99% being 4 or 5 stars! ??????? - The next highest competitor? Fewer than 20 reviews total. ??♂? Then, I came across this review, and it made my week. ?? One of our customers shared how ChurnZero is empowering their #CustomerSuccess team to go from reactive to proactive, with insights that make driving retention and expansion a breeze. ?? Grateful to our customers for making this possible and trusting us to help them succeed. ?? Let's keep raising the bar! ??? #CustomerSuccess #GartnerMagicQuadrant #ChurnZero #Leadership https://lnkd.in/eXcxp6EH

It's disheartening to lose a customer. But it's also an opportunity for CSMs to learn, take ownership, and bounce back stronger.? ? At ChurnZero's ZERO-IN 2024, Techtonic Lift founder Naomi Aiken shared a game-changing framework for embracing churn to foster team growth and resilience. Next week, on Wednesday, November 20, you can learn it too. Save your seat at https://lnkd.in/epQJmMzZ.