CHURN FM

This week on the show we have Guillaume Cabane, Co-Founder and General Partner of HyperGrowth Partners. G has helped scale some of the fastest-growing B2B companies, including Ramp, Retool, Vercel, and Reddit, Inc. Here's what you'll gain from this episode: ?? How AI is revolutionizing outbound sales and why SDRs might soon become obsolete. ?? The new economics of growth and why paid ads, content, and outbound are shifting. ?? AI-driven personalization at scale – how Reddit and Ramp are leading the way. ?? The future of email outreach – why AI-generated emails may erode trust. ?? How top B2B companies are leveraging intent signals to drive smarter customer acquisition. Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Advith Chelikani, Co-Founder and CTO of Pylon, sharing how his team is redefining B2B customer support while scaling a high-growth startup. Here's what you'll gain from this episode: ? Why Pylon's CTO owns Customer Success & Support and how it drives innovation. ?? The role of product velocity in retention and how continuous improvements reduce churn. ??? Scaling customer feedback loops to ensure customer insights fuel product development. ?? Hiring & growth strategies for keeping the talent bar high while expanding fast. ?? Why AI & automation in B2B support is the future of customer success. Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Brian Balfour, Co-Founder and CEO of Reforge, sharing why the fundamental laws of retention have not changed in the AI era. Here's what you'll gain from this episode: ? The foundational laws of retention that haven’t changed, even with AI’s rise ?? Why many AI products are failing due to high churn rates ?? The feedback fragmentation tax and how it slows down product teams ?? The risk of product-market fit collapse and how to stay ahead ?? How AI is reshaping product teams and development cycles Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Emeric Ernoult, Co-Founder and CEO of Agorapulse, sharing how his bootstrapped SaaS company navigated a bold pivot from SMBs to targeting mid-market and enterprise clients. Here's what you'll gain from this episode: ? Why churn is a growth killer—and how Agorapulse identified its hidden churn problem ?? The hardest pivot yet: Moving from SMB to enterprise and what it really takes ?? Aligning product & sales: Lessons from creating high-impact cross-functional strategies ?? Marketing mistakes to avoid when transitioning to an upmarket audience ?? Redesigning pricing & packaging to support enterprise growth Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Paul Yacoubian, Founder and CEO of Copy.ai. Here's what you'll gain from this episode: ??? How Copy.AI evolved from an AI copywriting tool into a workflow automation platform for enterprises. ?? Why data infrastructure is the biggest bottleneck for AI adoption—and how to solve it. ?? How AI is transforming sales, marketing, and go-to-market strategies through automation. ?? Why NPS and word-of-mouth growth are critical for retention and long-term success. Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Saravana Kumar, Founder and CEO of Kovai.co. Here's what you'll gain from this episode: ? Why Saravana wouldn’t recommend his approach to building a multi-product SaaS business ?? The story behind?Churn360?and why it was ultimately shut down ?? Scaling?Document360?into a market-leading knowledge base tool ?? The importance of onboarding and targeted sales for reducing churn ?? How Kovai.co balances sales-led and PLG strategies across multiple products Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Kyle Poyar, Co-founder and Operating Partner of Tremont. Here's what you'll gain from this episode: ? The evolution from seat-based to success-based pricing models ?? How AI is reshaping SaaS value delivery and retention ?? Practical tips for aligning pricing strategies with customer success ?? Strategies to minimize churn and drive predictable growth Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Tim Schumacher, Co-founder of saas.group and previous CEO and Co-founder of Sedo.com. In this episode Tim shared how you can prepare your SaaS business for an acquisition. Here's what you'll gain from this episode: ? How to prepare your SaaS business for acquisition ?? The key metrics and valuation factors that matter most ?? Common pitfalls and red flags to avoid during the sale process ?? Insights into post-acquisition integration and growth strategies ?? How SaaS Group identifies and evaluates acquisition opportunities Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Elliott Poppel, founder and CEO of General Collaboration. Here's what you'll gain from this episode: ? How to define activation milestones that drive early retention success ?? The challenge of prompting integrations into a seamless user experience ?? Lessons on balancing user acquisition, retention, and growth as a founder ?? Why distribution and positioning are critical for scaling SaaS products ?? Overcoming onboarding hurdles in complex B2B SaaS products Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!

This week on the show we have Elias Torres, founder and CEO of Agency AI. In this episode, Elias shared his journey from building and selling Drift for $1.2 billion to launching Agency, with the goal of redefining Customer Success with AI. Here's what you'll gain from this episode: ? Discover why Elias shifted from building acquisition-focused startups to tackling retention next. ?? Learn how AI is transforming customer success with smarter, scalable solutions. ?? Understand the potential of a "customer brain" for unified insights and engagement. ?? Explore the shift to outcome-based pricing models and their impact on retention. ?? Hear Elias’ vision of building a $10 billion company with a lean, AI-powered team Tune in to the full episode on Apple Podcasts, Spotify, or your favorite podcast platform. Links to the recording are in the comments. We'd love to hear your thoughts!