Chief Digital Agency

?? Excited to share highlights from my experience speaking at The NewStore, Inc. Endless Aisle Conference in #nyc last week! This incredible event brought together a dynamic group of store-focused executives to explore how innovation is shaping the future of retail. Having the opportunity to discuss AI use cases in-store was not only energizing but also a glimpse into how technology is transforming customer experiences and operational efficiency. From personalized shopping journeys to optimizing inventory management, AI is no longer just a back-office tool—it’s becoming the heartbeat of modern retail spaces. The conversations with forward-thinking leaders in the room confirmed one thing: the future of retail is limitless when we harness the power of innovation. Thank you to the organizers of The Endless Aisle Conference for creating a platform where collaboration and vision take center stage. Here’s to turning possibilities into reality and reimagining the store experience together! ?? #RetailInnovation #AIInRetail #EndlessAisleConference #FutureOfRetailBurtonBurtonBurtonBurton Snowboards Veronica Beard Marine Layer Dave Hartenstein Chris Silver Kit Campoy Steve Worthy, MBA Brian Librach Phil Granof Brian McAllister Commerce Futures Chief Digital Agency

I'm thrilled to be selected as an #NRFRetailVoice for #NRF2025! I have spent over a decade combing the floor at NRF, making connections, speaking, learning about up-and-coming tech and seeing how the incumbents are going to work tirelessly to stay ahead. To be listed alongside such a talented group of peers, friends and influencers, all working to push retail forward is such an honor. What an amazing #community. Thank you to RETHINK Retail and the National Retail Federation and congrats to my friends and colleagues also honored Chris Silver Karen Beebe Emily Culp Jennifer DiPasquale Marie Driscoll, CFA Jill Dvorak, MBA Rob Garf Andrew Laudato Michael LeBlanc Ken Pilot Simeon Siegel, CFA Sree Sreedhararaj Ron Thurston Check out the full list of Retail Voices by NRF honorees here: https://lnkd.in/gtuzGDCM #RetailInnovation #retailvoicesbynrf #retailvoices #nrf #retail #digital #futureofretail #nrf2025 #retailtech #technology Chief Digital Agency Retail AI Council #LFG

[VIP] I'm honored to announce that I'll be serving as a judge for the Vendors in Partnership Awards again this year, happening on January 10, 2025 at Gotham Hall! Whether it's through cutting-edge technology, sustainable practices, or revolutionary customer experiences, these awards aim to highlight the best of the best in the #retailtech industry. This is your chance as a vendor to champion the great work you or a peer is doing. This is your chance as a retailer or brand to champion the great work your vendors are providing. So submit your nominations and get some exposure for the #tech that's leading this industry! There's a ton of innovation in the market right now, and technologists deserve a platform to create awareness and recognition for the big bets and the long hours. Want to nominate a vendor? click here: https://lnkd.in/gpzazNEa Want to nominate a retail partner person of the year? click here: https://lnkd.in/g9h4XcpM It only takes a minute please submit your nomination before the deadline on Friday, October 25th! Bloomreach Attentive Forter Cordial NeonPixel Adeptmind Salesforce PIXERA.AI Adyen Shopify Bluecore fabric Algolia Chief Digital Agency Salsify FindMine Stylitics Narvar Amazon Web Services (AWS) Cloudflare PayPal Klarna Session AI Noibu Vicki Cantrell https://lnkd.in/gRe6t9Zm #VIPJudge #VIPAwards2025 #VendorsInPartnership #VIPAwards #VIPNYC #Partnership #Innovation

Gearing up for the NewStore, Inc. Endless Aisle event in #NYC on Nov 7th. I've spent a significant amount of time testing a learning how #AI is going to continue to impact out #digital experiences. We've seen myriad advancements in AI applications in #search, #customerservice, #copywriting, #SEO, #assetcreation and more....but here we'll discuss AI applications extended beyond the digital environment and predict how generative and more will impact our in-store experiences. Going to be a fun one! Register Here: https://lnkd.in/ex7giG9z Chief Digital Agency #omnichannel #retailtech #retail #technology #omni #endlessaisle #instoretech #agenticAI PIXERA.AI Dave Hartenstein Owen Fayle Erik Holm Sagar Chawla Marcus LaRobardiere?

It's not often you feel like you might have been in the place where a movement started. I felt that last week. The inaugural VIP Connect session just might have been the beginning of something that will drive the future of commerce. Check out my overview in this article. Big props to Vicki Cantrell Chief Digital Agency Dave Finnegan Andrew Laudato Jason Grunberg Arianne Parisi Jenna Flateman Posner Cathy McCabe Ryan Holm Michael Cantrell Rob Garf Jay Shields Michelle Pacynski Vendors in Partnership Awards John Grech Crystal K. Tidmore Michelle Grant Simon Nankervis Alicia Esposito Celeste Richardson Sandy Morgan DeFelice Shanti Tadimeti Cheryl Loeding

[a note on #partnership] Vicki Cantrell and I first met after being introduced by Sandeep in 2018 when I was serving as CGO at Radius8 Inc (Acquired by Fiserv). When we met, we discussed her company VIP. She was building an awards show to enable retailers to have a platform to support their vendors....a novel and disruptive concept when the power dynamic between these two industries had always been so incredibly imbalanced. Our theses aligned in that moment. I was considering a move and balancing the risks and rewards of taking a role to serve as a retail practitioner. If I were to take the risk, It would be my aim to be the retail partner that I never had on the vendor side. It was my conversation with Vicki that solidified my commitment to prove there is a better way for these two fractured communities to work together. Over the past 6 years in retail, I have proven a model that now serves as my sole focus. This week I had the extreme pleasure of supporting Vicki and an unbelievable crew of individuals that came together to create a space for this bridge building to begin. With Vicki and her mission as the catalyst, we spent Tuesday building empathy and ultimately trust across a very select group of vendors and retailers. I had the honor of proposing my partnership theory (that serves as the foundation of my book in progress) and listened as retailers and vendors shared their stories and helped each other to understand the roadblocks they face. The goal: to dispel common assumptions that drive behaviors on both sides. It was such a pivotal moment and one that I hope will inspire you to learn more. Whether on the vendor side or on the retail side, the more empathy we have for one another, the more we are going to deliver and more value we are going to create. There is a better way to buy retail tech. There is a better way to build retail tech. Game on! Chief Digital Agency Dave Finnegan Andrew Laudato Jason Grunberg Arianne Parisi Kevin Ertell Cathy McCabe Ryan Holm Michael Cantrell Rob Garf Jay Shields Michelle Pacynski Vendors in Partnership Awards

#ChieflyDigital Podcast # 4 has dropped! Taped this one with the amazing Jenna Flateman Posner while I was visiting a customer in Ireland. When I think of AI/ML--sometimes the marketing content outpaces the reality of what's real--and viable. I have spent a good amount of time with Jenna--and a) she is incredibly passionate, b) incredibly smart and b) incredibly real. Inside this podcast are some "real" conversations and applications of AI in retail--where to start (hint: you already have!), and what's possible. Super cool and into some detail--and everyone in retail knows retail is detail! Jenna's new company--well how could I not embrace and promote the name? Chief Digital Agency and also the Retail AI Council of which she is part!! Thank you Melanie Scroggins my dynamic and charismatic producer, and fabric and Mike Micucci for letting me roam! I love this so much. #podcast #AI #Retail #retailtech #CDO #CTO

New episode is out!!! Check out this awesome (and fun) conversation between our host with the most Jay Topper and Jenna Flateman Posner! Check out her new agency as well... we certainly like the name ?? Chief Digital Agency ?? ! fabric #chieflydigital #revolutionizecommerce

[GAME ON] It’s going to be a wild week back in #nyc. I’ve had the honor of speaking on stage at Forter’s IMPACT Conference before, but this year, I'm taking the stage in a whole new way. Exciting things are in the works, and I can't wait to reveal more as the event unfolds this week. If you’re as curious as I am pumped, and will be in NYC this week, make sure you register to attend! https://lnkd.in/eUVA7cei Forter #fraudtech #retailtech Chief Digital Agency #community #LFG #ForterIMPACT24

[recap] It looks like I was channeling my inner Rob Garf at The Edge Summit 24 last week with all these selfies, hosted by: Bloomreach NVIDIA and Google - What stuck with me the most about this conference, is that its clear that we are getting closer to being out of the realm of simply discussing the art of the possible when it comes to AI, but rather focusing on talking about the practical applications and success stories that can springboard our business, drive KPIs and specifically revenue, create efficiencies and push leadership from a governance perspective in ways that we never would have imagined could have evolved so quickly. I had the pleasure of speaking about what I'm seeing in market. I spoke about #agenticAI solutions like PIXERA.AI and SIERRA AI and solutions leaning into Long form content, SEO optimization and conversational search like Adeptmind This conference was very well run, the content was rich and the attendees were focused and ready to learn and share their experiences. Huge shout out to these folks below for taking some selfies and Baratunde Thurston for kicking us off with an inspiring #Keynote and my fellow panelists Frankie Deane Suruchi S. Phillip Jackson I can't wait for next year. Raj De Datta Nadina Guglielmetti Vicki Bodwell Mary Beth Sheridan Samrat Biswas Tiffany D'Amato Steve Nicholas Chief Digital Agency