Chattermill

We are super excited to launch our new virtual Product Experience Summit! ??? ? The only event designed for product and UX leaders seeking to turn user feedback insights into winning products and measurable growth. ?? 26th March 2025? ?? 4 PM GMT | 11 AM EST? ?? Virtual What you will learn: ? Unlock growth strategies: Discover how top companies leverage user feedback to drive key product metrics like adoption, activation, and engagement. ? Navigate hyper-growth challenges: Learn how scaling companies eliminate the guesswork in roadmap planning and stay ahead in a competitive market. ? Gain practical insights: Hear a compelling case study from a product-led company on using Chattermill to enhance product development. Visit our page to register and stay updated with the latest speaker announcements, session details, and more! Register here ?? https://lnkd.in/dys9YNHV #productgrowth?#productsummit?#productexperience #chattermillsummit

? Another incredible event in London! ? A massive thank you to our amazing community for joining us in London—it’s always inspiring to see so many passionate leaders come together to connect, learn, and share ideas. We create events because we believe in the power of community ?? Yesterday was extra special—we started the day with our Customer Advisory Board (CAB) members, and we couldn’t be more grateful for their strategic vision and invaluable contributions. Later, we hosted two fantastic panels: ?? The Future of AI & AI Agents with Dr Aji Ghose,Chattermill, Attila Brozik, DigitalGenius, and Luke Moore, Chattermill. ?? The CX Journey & AI for Success—featuring Marialucia Madonna, AllSaints and Lucy Stewart, Vivobarefoot, who shared strategic insights and actionable examples of AI driving customer experience success. Thank you again to everyone who joined us and made this event such a success! ?? Looking forward to the next one! #cxevent #aievent #ai #cxcommunity

?? Tomorrow’s the day! Who’s joining us? Tomorrow night, some of the brightest minds in CX, UX & Product are coming together at One Hundred Shoreditch for an evening of great conversations, inspiring stories, and plenty of good food & drinks. This is your chance to: ?? Hear real stories from Marialucia Madonna, CX Global Manager, AllSaints, and Lucy Stewart, Head Of Customer, Vivobarefoot about how AI is transforming their CX, boosting customer satisfaction, and driving business growth. ?? A fireside chat with Attila Brozik, VP of Artificial Intelligence, DigitalGenius, Aji Ghose VP, Data & Research, Chattermill, and?Luke Moore, Chief Revenue Officer, Chattermill, where we'll explore the transformative potential of AI agents and how they're shaping the future of customer experience. ?? Meet 30+ CX leaders from brands like H&M, Uber, Tesco, and more! We’ve got a few spots left—come join the conversation! #cxevent #cxcommunity #cxnetworking #ai

Hey customer insights folks, let's talk about collecting feedback. It's not as simple as just asking questions. Here are 5 pitfalls you need to dodge: 1. Biased questions. Your wording matters more than you think. "Don't you agree that our product is amazing?" Yikes. 2. Surveying at the wrong time. Right after a frustrating experience? You're gonna get skewed results. 3. Ignoring qualitative data. Numbers are great, but those open-ended responses? Gold mine. 4. Feedback silos. If insights aren't shared across teams, what's the point? 5. Not closing the loop. Tell customers how their feedback made a difference. They'll be more likely to share again. Remember, good feedback is a conversation, not an interrogation. Make it easy to give, make it valuable, and most importantly make your customers feel like their feedback matters.

Don't invest in customer feedback analysis tools unless your teams know these 5 things: 1. The difference between signal and noise. Not all feedback is created equal. Your teams need to know how to separate actionable insights from random complaints. 2. How to avoid confirmation bias. It's easy to hear what you want to hear. Train your teams to challenge their assumptions and look for contradictory evidence. 3. The art of contextual analysis. A comment that seems negative might actually be positive when you understand the full context. Context is king. 4. Quantitative vs. qualitative data. Numbers tell one story, words tell another. You need both to get the full picture. 5. How to turn insights into action. The best analysis in the world is useless if it doesn't lead to meaningful changes. Make sure your teams know how to translate findings into concrete next steps. Remember, customer insights are gold... but only if you know how to use them properly.

BIG NEWS ?? Chattermill has been recognized as one of G2's TOP 50 Best Software Companies in the UK! This award is based entirely on real user reviews, so we want to say a huge THANK YOU to our community for making this happen. We couldn’t have done it without you and we’re more motivated than ever to keep delivering the best AI-driven customer feedback insights. You can check us out on G2 here ?? https://lnkd.in/exMs7TgM #BestSoftware2025?

AI isn’t just a buzzword—it’s transforming CX in ways that actually move the needle. But how do top brands make it work in reality? Join us this Thursday, Feb 27th, at One Hundred Shoreditch, London for an exclusive networking event where we cut through the noise: ?? Fireside chat: Discover?how AI agents are shaping the future of customer experience with insights from DigitalGenius and Chattermill. ?? Real-world success stories: Learn from?AllSaints?and?Vivobarefoot?about their experiences implementing CX strategies, leveraging customer feedback, and utilizing AI-driven innovations. ?? Networking: Connect with CX, UX & Product leaders from H&M, Uber, Tesco, E.ON Next, Just Eat Takeaway.com, and more. ??? Spots are filling fast! #customerexperience #AI #cxcommunity #cxnetworking

Ever wondered why some companies seem to have a sixth sense about their customers' needs? It's not magic. They are just using speech analytics to analyze their support calls. Here's 5 reasons why you should be analyzing your customer support calls: 1. Uncover hidden insights Those calls are a goldmine of unfiltered feedback. Why let it go to waste? 2. Spot trends before they explode Sudden spike in calls about a specific issue? Now you'll know before it becomes a crisis. 3. Improve products proactively Hearing the same complaint over and over? Time to fix it before customers jump ship. 4. Boost operational efficiency Identify common issues and streamline your processes. Less frustration, more satisfaction. 5. Inform your product roadmap Direct customer feedback = better product decisions. Simple as that. At Chattermill, we're obsessed with turning customer voices into actionable insights. And we believe that customer support calls are one of the richest sources of insights you can get. If you're struggling to uncover insights from your support calls, check out our Speech Analytics here ??

Let us tell you a little story about our friends at Qonto , the French fintech giant ???? They were drowning in customer feedback - 80+ hours a week just to categorize it all. Manual copy-paste hell. We've all been there. It couldn't go any longer. They decided to turn that mountain of data into their secret weapon. How? 1. They unified all feedback sources into Chattermill 2. Embraced AI for sentiment analysis 3. Looked for patterns, not just problems 4. Translated insights into action 5. Measured impact and iterated The result? Customer insights now reach every corner of their business. From product teams to the C-suite, everyone's plugged into the voice of the customer. Oh and they got rid of those pesky manual analysis tasks. They've automated what used to take 80+ hours, freeing up their team to focus on what matters - delighting customers. It's not just about fixing issues. It's about creating experiences customers will rave about. At Chattermill, we see this transformation daily. Turning feedback into product gold isn't easy, but it's how market leaders are born. You can read the full Qonto story here ??

Alright, let's talk about MOO and how they skyrocketed their product NPS by over 200%. Yep, you read that right, 200%! Their secret? Combining multiple sources of feedback. Sounds simple, right? Let see how they did it: 1. Quantity meets quality MOO was already crushing it with strong NPS scores, but they wanted more. More insights, faster responses, happier customers. Enter Chattermill (yep, that's us ??). 2. Real-time analysis at scale We deployed custom theme structures to interpret sentiment across various data sources. The result? Near real-time analysis of every piece of feedback. Talk about speed! 3. Insights for everyone Here's what makes us happy - 25% of MOO's company now gets unified CX insights daily. That's democratizing data! 4. Tangible results - 200% NPS boost for a specific product - 20 point NPS increase in North America - Improved checkout experience (because who doesn't love a smooth checkout?) The lesson? Don't let your feedback data sit in silos. Blend it, analyze it, share it widely, and watch your CX soar. You can read the full MOO case study here ?? https://bit.ly/3E2JHix