Chartwell, Inc.

🌟 Proud Partner Spotlight! 🌟 We're delighted to highlight our ongoing partnership with KUBRA on the Chartwell Partner Gateway! 🎉 As an industry leader in customer experience management solutions, KUBRA supports some of the largest utility, government, and insurance entities in North America. Their innovative solutions help utilities enhance customer engagement, streamline billing processes, and improve overall service delivery. Together, we're driving exceptional customer experiences! 🚀 Learn more at https://lnkd.in/guQ4w_Se #Partnership #CustomerExperience #Utilities #Innovation #KUBRA #ChartwellPartnerGateway

Auto-enrollment for outage and public safety alerts is transforming the way utilities keep customers informed. Tomorrow, we’re bringing together experts from Alabama Power Company, Duke Energy Corporation, and Southern California Edison (SCE) to share how auto-enrollment is benefiting customer communication, what risks they’ve identified along the way, and how they adapt to rule changes such as the TCPA. Chartwell’s own Suzan Rutledge Greene will lead the discussion and share insights from our latest research. Don’t miss this chance to learn from industry leaders and get your questions answered. Register now and join us! https://ow.ly/wOGZ50VfBBB

🔋 Future of Energy: Key Long-Term Trends 🔋 Ongoing investments are being made to update #infrastructure and integrate new technologies for reliable power delivery. These efforts ensure a resilient and efficient #energy system that meets today's and tomorrow's demands. 🌍💡 Exciting developments ahead in the next 3-5 years! Learn more about the Directors' Strategic Council: chartwellinc.com/directors #EnergyFuture #CleanEnergy #Innovation #EnergyManagement #Utility #Strategy

When conducting After Action Reviews (AARs) following exercises and #restoration events, it's crucial to have participation from individuals at various levels. Regular participants typically include managers, Directors and key stakeholders who bring valuable insights and perspectives to the table. A recent pre-meeting poll showed the results depicted on the graph. Learn more about the Emergency Management Council: chartwellinc.com/emergency #AAR #emergencymanagement #utility

At Chartwell's #EMACS Conference, you won’t just sit through sessions - you’ll build lasting connections with 400+ utility professionals who share your challenges and passions. From insightful keynotes to casual coffee chats, this event is designed to reignite your enthusiasm and equip you with fresh ideas to take back to your team. Don’t miss your chance to be part of this vibrant community! Learn More Today: https://ow.ly/nOwt50VcGLj

📊 Guess which age group shows the highest preference for paying their power bill via Text message/SMS Channel! Comment your guesses below! #CustomerInsights #PaymentTrends #TechSavvy #ChartwellResearch #ConsumerSurvey2024

In a recent Chartwell poll, 95% of #utility pros unanimously agreed that journey mapping leads to significant #CSAT gains. 📈 This highlights the importance of understanding and optimizing the customer journey to enhance satisfaction and drive success. Let's continue to prioritize customer-centric strategies and make impactful improvements! 💡 Read more: chartwellinc.com/blog Learn more about the #CX Council: chartwellinc.com/CX #CustomerExperience #JourneyMapping #UtilityInnovation

Thank you to Katherine Collins for providing an insightful update on how Puget Sound Energy is leveraging geomapping technology to support its Vulnerable Customer mission. 🌍 Also, a shoutout to Beverly Perkins for sharing the heartwarming details of Memphis Light, Gas and Water (MLGW)'s Gift of Comfort program. 💝 Your contributions during the March Vulnerable Customer Leadership Council meeting were truly inspiring! 🙌 Learn more about the Council: https://lnkd.in/gm37YKzi #Utility #Leadership #CustomerSupport #Innovation #Community

Let’s talk about auto-enrolling customers for outage alerts! 🚨 What if customers didn’t have to sign up to stay informed? Auto-enrollment is changing the game for utilities, and we’re bringing together the experts to share what they’ve learned. Join Alabama Power Company's Wayne Boone, Duke Energy’s Tim Hendren, PMP, and Southern California Edison’s Michael Williams as they discuss how auto-enrollment benefits customers, the challenges of adapting to rule changes, and what’s next. Chartwell’s own Suzan Rutledge Greene will lead the conversation, packed with insights from our latest research. Bring your questions and don’t miss this chance to level up your utility’s approach to alerts! REGISTER TODAY: https://ow.ly/80Vx50VaBQu

19% of customers have to pay their power #bill late to pay other important bills according to the Chartwell 2023 Residential Consumer Survey, and 13% had their power disconnected due to nonpayment. Billing is the #1 factor affecting the experience of #utility customers. Find root causes and real solutions. Learn more at chartwellinc.com/billing