Charter

"We know about the lifetime value of a customer. Have you ever talked about the lifetime value of an employee?" Angela Jackson, author of "The Win-Win Workplace" and founder of Future Forward Strategies, told Charter. When you reframe that conversation, and start measuring the ROI of policies like flexible work, wellness programs, and DEI, she argues that business leaders will see investments in talent less like an expense and more like a revenue driver. She makes the case for continued investments in human-centered policies in a recent interview with Charter editor-in-chief Kevin Delaney:

With increasing scrutiny on DEI policies for US companies, some HR leaders at global companies are wondering how to maintain commitments to employees in international contexts even while adjusting policies to fend off attacks in the US. “How do we continue to operate globally with similar messages to employees, consistent messages…without seeming like we’re talking out of two sides of our mouth?" one CHRO asked Jena McGregor, editorial director and VP, content strategy, for Modern Executive Solutions, a global talent advisory firm that hosts global gatherings for a community of more than 300 CHROs. In a guest column for Charter, McGregor shares her advice for how to move forward. Read it here:

I'm hosting a live event Monday at 1pm EDT with Alex Bouaziz, the CEO of Deel, about the talent trends they're seeing globally, including: ?? The geography of hiring in the wake of tighter immigration and RTO mandates. ?? Why Gen Z saw the fastest salary growth in 2024—and what it means for employers. ?? The gaps and expectations of younger workers accustomed to remote work. ?? The imperatives for achieving high performance in distributed organizations. ?? How to train better bosses for a new workforce. Please join us to hear about the research and key takeaways you can put to use.

Listening is "a skill that can set you apart in a world where everyone is clamoring to be heard,” writes legendary college-basketball coach and Nike executive George Raveling in "What You're Made For. “It’s a skill that can open doors, build relationships, and lead to insights and opportunities that you might otherwise miss.” With March Madness kicking off soon, we turned to What You’re Made For by Raveling and Ryan Holiday for more on how to listen better as a leader. Read our book briefing for their best advice, including why to write down your listening-to-talking ratio, the questions to ask to listen and learn, nd how to process your meeting notes at the end of the day.

When it comes to DEI, employers “are threading a pretty difficult needle,” says Joelle Emerson, CEO and co-founder of Paradigm , a firm that provides services related to culture and inclusion. “You simultaneously want to reassure your employees, ‘We care about you. Our values have not changed,’ and you want to reduce risk, which may mean evolving some of your programs or how you talk about this stuff externally.” Read Emerson's advice on how to thread that needle in the latest edition of Charter's weekly newsletter:

Our upcoming webinar—Neurodiversity and the Future of Business—is essential for forward-thinking leaders. Join Charter co-founder & CEO Kevin Delaney and Understood.org co-president Nathan Friedman for a discussion about unlocking the full spectrum of human talent. They’ll share case studies and resources that you can use in your own organization, focusing on workplace designs, team dynamics, and leadership approaches to maximize the strengths of neurodivergent workers. Register here: https://lnkd.in/eGJhks3B

Register now for our upcoming webinar with Perceptyx—Listening Is the New Leadership: How to Turn Employee Voice into Business Value. Research shows that organizations that truly listen to their employees boost engagement and gain a powerful competitive advantage. Yet, despite increasing investments in employee listening, many companies still struggle to turn insights into meaningful action. Why? Traditional approaches place too much burden on overworked managers and fail to engage the entire workforce. Join us for a practical, action-oriented webinar on how forward-thinking leaders are transforming employee feedback into real business impact. You’ll learn: ?? Why listening is the leadership skill every executive needs—and how to build a culture that values employee voice. ?? How top companies like Booz-Allen Hamilton move beyond surveys to create dynamic, real-time listening strategies that drive change. ?? The key to making listening actionable—without adding unnecessary pressure on managers. ?? How employee insights fuel innovation, resilience, and long-term business success. Register here: https://lnkd.in/enxbKa8R

"Our core values are the how of our why," Birmingham Mayor Randall Woodfin tells Charter. Elected months into the first Trump presidency, Woodfin points to his team's strong culture and values as the key to their success navigating uncertainty and change related to politics, protests, and even the Covid pandemic. His team's practices offer a case study in how to build and maintain strong work cultures in spite of turbulence. Read a Q&A with Woodfin:

Join us for an exclusive conversation on the new rules of global talent between Charter co-founder and CEO Kevin Delaney and Deel co-founder and CEO Alex Bouaziz as they explore insights from Deel's State of Global Hiring report. You'll learn: ?? Where hiring is happening amid immigration changes and RTO mandates. ?? Why Gen Z saw the fastest salary growth in 2024 (and what it means for you). ?? How to bridge expectation gaps with digital-native employees. ?? Keys to high performance in distributed teams. ?? Essential training for managers leading today's workforce. This data-driven webinar offers practical strategies for executives, HR leaders, and anyone shaping tomorrow's workplace. Register here: https://lnkd.in/eqEucVYd

Senior AI reporter Jacob Clemente tried out OpenAI's deep research tool to understand how it can help workers conduct in-depth research and generate detailed reports with citations. His takeaways: 1. Deep research is much better at research than the normal web-browsing ChatGPT. 2. It helps to have some expertise in the topic you’re researching. 3. Users should verify any information it gives them before acting on it. 4. It will take time to learn how to use deep research to its fullest extent, but some use cases are already clear. 5. As it gets better, deep research could potentially displace many research analysts. 6. This will allow people to get research on things they never would have normally, which could unlock new workflows. Read his full review for more: