ChargeItSpot

Sam’s Club’s recent advancements with their Scan & Go technology highlight how our retail clients continue to drive the industry towards an increasingly digitized, customer-focused landscape. This kind of innovation is only possible when the right tools are in place for the people who keep things running smoothly behind the scenes. We’re proud to support Sam’s Club as they transform the in-store experience, enhancing efficiency and creating a seamless shopping journey for members. Bravo, Sam's Club! Here’s to setting new standards in retail excellence. #RetailInnovation #DigitalTransformation #RetailTechnology #CustomerExperience #EmployeeEnablement

October is Cybersecurity Awareness Month and with cyber threats on the rise, it's essential for businesses to stay vigilant, especially around their employee devices. In fact, 68% of organizations reported experiencing endpoint attacks over the past year, often targeting employee devices. These devices serve as gateways to sensitive information and can be vulnerable to unauthorized access, data breaches, and cyberattacks if not properly managed. That's where ARC comes in. Our smart locker solution enforces strict role-based access controls, ensuring that only authorized personnel can access company-owned devices. By securely storing and managing these devices, ARC helps reduce vulnerabilities and provides an added layer of protection to safeguard critical assets. This Cybersecurity Awareness Month, let's prioritize device security to protect both our people and our data. Stay secure this October with ARC. #CyberSecurityAwarenessMonth #DeviceSecurity #EndpointProtection #ARC #EmployeeDevices #DataSecurity Source: https://lnkd.in/eJdgXCEj.

As consumers increasingly demand a seamless shopping experience across online, in-store, and mobile channels, retailers are under pressure to adapt. Global retail omnichannel commerce is projected to grow 16.6% annually, reaching $27.7 billion by 2030. Despite its growing importance, many retailers struggle with integrating online and offline channels, which impacts inventory visibility, management, and their ability to meet customer expectations. Effective device management is essential to overcoming these challenges, ensuring employees have the right tools to process orders, track inventory, and deliver excellent service—whether for BOPIS (Buy Online, Pick Up In-Store) or same-day delivery. Downtime, data discrepancies, and operational bottlenecks can significantly affect customer satisfaction and sales without proper device management. Discover how ARC can support your omnichannel operations and help your team meet demand efficiently and confidently. Visit us at experienceARC.com. Source: https://lnkd.in/diNZtRuv

In part two of our Summer Interns feature, we highlight Raynel, an Electrical and Computer Engineering student at Temple University, and one of our talented interns at ChargeItSpot. Raynel has taken on a vital role within our team, working as an Electrical Engineering intern. His responsibilities include researching and testing client devices to ensure they are fully compatible with our kiosks. Raynel dives into troubleshooting issues when they arise to find solutions, leveraging his strong problem-solving skills and understanding of device behavior. What Raynel finds most rewarding is knowing that his work directly impacts the company. Every device he helps qualify brings us one step closer to gaining new clients. His time at ChargeItSpot has honed his practical problem-solving abilities, teaching him that in the world of engineering, experience is just as crucial as knowledge. We’re proud to offer interns like Raynel valuable real-world experience that not only contributes to our success but also helps them grow as professionals. Raynel’s journey with us has been nothing short of remarkable, and we can’t wait to see where his engineering career takes him next! Interested in joining our talented team? Check out our open positions below. ↓ https://lnkd.in/emmCDXiN

I’m so incredibly grateful for the opportunity to have been a part of ChargeItSpot’s team this summer! From working on development stories and tackling backend code rewrites, to hardware and middleware regression testing, it truly has been a fantastic opportunity to grow both my technical and professional skills. Specifically, I’ve had the chance to learn and work with technologies like SQL, React, and Spring Boot while contributing to impactful projects that were implemented in kiosks across the US and Canada. The hands-on experience and mentorship have far exceeded any expectations I had, and I’ve picked up plenty of life-changing tips along the way—like the critical importance of an ergonomic keyboard and the magic of Rectangle Mac. A massive thank you to the entire ChargeItSpot team, and especially Mark Zeits, Harman S., Gavin Huang, and Nicholas N., for the warm welcome, continuous support, and incredible learning environment. I’ve not only been able to hone my technical skills, but I’ve also gained valuable insights into the entire software development lifecycle and how products evolve in a real-world business setting. (The unlimited espresso and oat milk lattes didn’t hurt either!) I’m so excited to continue my journey with the skills and experience I’ve gained here, and I can’t wait to see what’s next!

As summer officially comes to an end, we're proud to highlight our outstanding summer interns and their work in this two-part series: Meet Grace Ye, one of our incredible summer interns, and a Computer and Information Sciences major at the University of Pennsylvania. Grace has been an integral part of our team this summer, working diligently on hardware/middleware testing and general development stories. Grace's role has her diving deep into rigorous testing to ensure our systems meet the highest quality standards. She's also been involved in debugging, refining software features, and rewriting backend code to enhance performance and maintainability. Grace credits the vast amount of learning she's experienced as the most rewarding part of her internship this summer. From mastering new programming languages like SQL and React to gaining a deeper understanding of the software development lifecycle, Grace has significantly sharpened her technical skills. At ChargeItSpot, we're committed to giving our interns valuable real-world experience that helps kickstart their careers. Grace's time with us has been no exception, and we're excited to see where her passion and expertise take her next!?

We are proud to highlight DHL eCommerce and the significant improvements they’ve seen since integrating ARC into their operations. In the past few months, ARC has helped the DHL team standardize and optimize the management of their employee devices, ensuring they are consistently available, charged, and documented with minimal effort. Employees now experience fewer disruptions, as they can independently check out and return devices without relying on supervisors or managers to manage the process. ARC has also saved the management team time and provided enhanced visibility through in-depth reporting and real-time data. This allows managers to understand and address issues as they arise while freeing up time typically spent on device check-in and check-out. As a result, managers are now better able to support their teams’ operations. Our partnership with DHL eCommerce exemplifies how ARC consistently drives operational efficiency and tangible results for clients. Discover how ARC can enhance your organization’s device management at ExperienceARC.com.

We are excited to introduce the ARC Scorecard, a new feature designed to give our clients a clear, tangible metric for tracking device utilization and efficiency across locations. The ARC Scorecard provides an actionable score that reflects how well each location is managing its devices, helping teams easily identify areas for improvement and measure progress over time. With ARC Scores ranging from 10 (excellent) to 0 (poor), this tool offers a straightforward way to assess performance. By regularly monitoring your ARC Score, you can gain valuable insights into your device management processes and take steps to optimize them, ensuring that your team operates at peak efficiency. This powerful tool is now available under the Reports tab in the ARC Client Portal. Start using the ARC Scorecard today to track and improve your device management. Want more information? Schedule time with our training experts to learn more: https://lnkd.in/eH-QMf6f

At ChargeItSpot, operational efficiency isn't just a value we deliver to clients; it's a principle we embody in every aspect of our work. This commitment was exemplified in our recently completed rollout with Sam's Club, where our Operations team exceeded all expectations by completing the installation of over 1,200 kiosks across 600 clubs—spanning 45 states and Puerto Rico—a full five weeks ahead of schedule. Partnering with 3PL Brendamour, we meticulously planned and executed this large-scale deployment. Our team worked closely with Sam's Club to create customized installation plans, reviewing floor plans and making strategic recommendations on kiosk placement. The entire process was designed to minimize disruption to Sam's Club operations, requiring minimal involvement from their team while ensuring maximum efficiency on our part. Our approach was as precise as it was flexible. With a dynamic, ±1 day schedule, we maintained the momentum of the rollout, advancing when we were ahead and adjusting swiftly when needed. In the continental U.S., we utilized a "milk run" delivery strategy to further streamline operations, while in Puerto Rico and Hawaii, we managed direct shipments and installations ourselves. Every step of the way, we mitigated risks, such as avoiding installation delays by scheduling deliveries and installations on the same day, and we provided photo verification to ensure the highest quality. Our partnership with Brendamour was a crucial factor in our success. Their truck drivers, who are also trained technicians, became so efficient that they managed both deliveries and installations with remarkable speed and accuracy. Together, we navigated seasonal weather challenges and devised routes that optimized efficiency while meeting our strict deadlines. As Robert Kay, our Senior Vice President of Operations, stated, "Our team's proactive approach and resilience in overcoming field challenges show our commitment to operational excellence. Our partnership with Brendamour during this rollout was instrumental in our success. Their hard work, responsiveness, and adaptability were key factors in the success of this project." Through this rollout, we demonstrated the same operational excellence that we promise to our clients—showcasing our ability to scale, meet demand, and deliver results ahead of schedule. It's this commitment to efficiency that makes us a trusted partner for businesses looking to enhance their operations through technology. For more information about ARC, visit ExperienceARC.com

We are thrilled to feature Kim McLaughlin, our Senior Director of Operations, in this quarter's employee spotlight. Kim has been an integral part of ChargeItSpot since September 2015. Kim plays a pivotal role in multiple critical operations. As the primary project manager for Operations, she oversees kiosk deployments, installation planning, and logistics. We’re highlighting Kim this quarter for her exceptional work in leading the successful rollout of ARC across all Sam's Club locations. This massive project involved deploying 1,198 ARC units in 599 clubs across 45 states and Puerto Rico. Impressively, Kim and her team completed the rollout five weeks ahead of schedule. Our CEO, Doug Baldasare, reflects on Kim and her team’s accomplishment: "We were agile when things came up that needed fixing. We got ahead of problems, making sure issues didn't escalate. No units were damaged in transit. The way we rolled out reflects super well on our company and is a major factor in our growth potential." Kim thrives in our fast-paced, dynamic environment and finds excitement in coordinating multi-faceted projects and working with smart, ambitious colleagues who inspire her to be her best. Outside of work, Kim loves being outdoors, enjoying activities like hiking, camping, running, biking, and water sports. She is passionate about traveling and planning itineraries for road trips and exploring new places. Additionally, Kim is a big music enthusiast, relishing live music and attending concerts. We are proud to have Kim as a key member of our team and look forward to her continued contributions to the company’s success.