Chargeflow

DTC without chargebacks? You're a damn unicorn. Karens filing disputes over "late" packages that showed up on time, fraud hits, or account holds—it's a jungle out there. If you don't have to deal with any of this, you gotta be grateful

“The manpower issue, along with the funds recovered… it’s kind of a no-brainer.” — Jason Panzer, President at HexClad Before launching Chargeflow, our founders were deep in the trenches of e-commerce, scaling their subscription brand to 8 figures. It was exciting—until they hit a wall. Chargebacks. Hundreds of them. Each one cutting into revenue, each one a headache. They searched for a solution, but nothing fit. Some tools were too complex to install. Others had pricing models that just didn’t make sense. So, they built what they wished existed. Chargeflow: built for e-commerce, designed to win. No monthly fees. No long-term contracts. No nonsense. We charge only when we recover your lost revenue—because we believe in results, not promises. From brands facing a handful of chargebacks to 9-figure powerhouses, Chargeflow levels the playing field, helping merchants take back what’s theirs. Simple. Effective. Fair. That’s why it works. #ecommerce #chargebacks #fintech #payments #merchants

Had a great time presenting at Fraud Fighters IL yesterday! ???? I had the opportunity to speak about “The Hidden War: Friendly Fraud vs. Intentional Fraud”, diving into the complexities of distinguishing between the two and the challenges they present to merchants and fraud fighters alike. ?????♂? These discussions are crucial for staying ahead in the ever-evolving fraud landscape, and I truly enjoyed engaging with such a knowledgeable audience. ???? A big thank you to #FraudFightersIL and Oren Karmi for organizing this great event and to Checkout.com for hosting us in their offices. ?? And of course, I’m always proud to represent Chargeflow working to push chargeback automation and friendly fraud prevention forward. ???? Looking forward to more conversations and collaborations! #FraudPrevention ?? #FriendlyFraud ?? #Chargebacks ?? #Payments ?? #Ecommerce ?? #RiskManagement ?? #FraudFighters ?? #Fintech ?? #OnlinePayments ?? #FraudDetection ???♂?

Last week, Dror Gazit from our team stepped into the spotlight on the latest Operators episode. His challenge? Pitching our solution to Sean Frank and explaining how we help companies like Ridge recover and mitigate chargebacks without lifting a finger. How did he do? Let us know in the comments below ?

CronosNow - eCommerce Accountants, an established eCommerce accounting and bookkeeping firm, initially approached Chargeflow with skepticism about its value proposition for their clients. But after discovering Chargeflow's robust Chargeback management platform, they decided to test it with a Shopify Plus merchant experiencing significant chargeback issues. The Results? - Complete automation of the client's chargeback management process - Recovered more than $30K in lost revenue for the client that has occurred due to chargebacks All in less than 120 days. "I was initially skeptical of Chargeflow's claims to automate customer chargeback recovery. However, after a simple client introduction and a quick Shopify signup, Chargeflow began recovering erroneous chargebacks effortlessly. To date, they’ve recovered over $30,000 with no effort required from my client. The process has been seamless and hassle-free. I highly recommend partnering with Chargeflow for cost-effective chargeback recovery.” Says Shaun de Greeff, COO at CronosNow Are you an eCommerce CPA, accountant, or financial partner looking to enhance your clients' bottom line while creating additional revenue? The Chargeflow Partners Program offers: - Competitive commission structure - Easy-to-implement solutions - Dedicated partner support - Proven results for clients Join the Chargeflow Partners Program today and start transforming challenges into opportunities for your clients. Link in the first comment.

Doesn’t matter how you put it—friendly fraud is still fraud. And we’re here to stop it once and for all. Chargebacks can hurt your business, but with Chargeflow, you have the power to fight back and protect your revenue. Wishing a joyful Purim to everyone celebrating! ?? #Chargebacks #FriendlyFraud #Ecommerce #Purim

While many focus on the financial benefits of automated chargeback recovery, there's another crucial aspect worth discussing: Jason Panzer, President at HexClad Cookware, points out that chargebacks don't just hurt your bottom line—they steal your team's valuable time. Instead of delivering excellent customer service, Michael Ludwig and his team must halt everything to deal with customers who claim items weren't as described, despite receiving them in perfect condition. Chargeback automation solves this problem. Not only does it recover your money, but it also frees up precious time that your team can invest in what really matters: boosting customer lifetime value and retention.

If profitability is a DTC art form, then Ravi Melwani is Picasso. Learn how he was able to reduce Obvi's monthly overhead by $140K using one simple trick you can implement right away: Source: Chew On This

If there's one thing we can advise you on, it's that in 2025, you should not be afraid to fight for what was yours in the first place. Our Head of Customer Success, Dror Gazit, couldn't have said it better: (Video source: Chew On This)

A profit-first mindset has been our North Star since day one... When Avia Chen and I were running our eCommerce subscription business, we kept profitability and self-sufficiency at the forefront and took the company from zero to eight figures in less than 30 months without raising capital or having self-funding, all from doubling on cashflow management. Listening to Yoni Elbaz (Loox) on the Startup for Startup podcast, sharing how he scaled his startup to multi-million dollar revenues without funding, really resonated with us. When we launched Chargeflow, we applied this same philosophy to SaaS. Instead of burning millions on product development first, we focused on solving a problem we deeply understood, prioritizing go-to-market efforts and revenue results. This mindset not only keeps us capital efficient but also allows us to make the most of our venture capital backing. We're raising capital to maintain our momentum and drive rapid growth, which is crucial in today’s competitive market. Sharing some principles that drive this approach: - GTM Strategy - We prioritized go-to-market efforts before diving into product development, testing with real customers through a human-in-the-loop approach. - Strategic Partnerships - We targeted key ICPs based on where they were already active, then doubled down on what worked by capitalizing on marketplaces where our customers were most engaged. - Value Communication - We ensure our customers recognize the time and money they save, consistently reinforcing the impact of our solution while maintaining a user-first and agnostic approach to their needs. - Disruptive Pricing - We eliminated "double charging" for chargebacks with a unique usage-based, pay-on-success model. By analyzing existing market solutions, we created something truly unique that better serves our customers and eventually shifted the industry's approach. - Aligned Incentives - With unique business models, creative sales incentives are key, as there’s no standard precedent. Our sales team shares in our success with a compensation structure that rewards wins while managing risk. While finding the perfect formula is challenging, we remain committed to keeping the team motivated and aligned with our goals. This is the foundation. Success, in my opinion, isn’t about burning through millions faster - it’s about staying laser-focused on rapid growth with a profitable mindset and self-sufficiency, while deploying the right amount of capital in the right place at the right time. One of the major issues chargebacks are causing today, is cashflow instability - and we're improving that by responding faster to chargebacks, improving win-loss performance, and preventing PSPs' cash reserves by reducing payment risk.