Chapman & Co. Leadership Institute

At Chapman & Co., we've witnessed the profound impact of authentic, values-driven leadership. Our Truly Human Leader Program doesn't just teach—it transforms. ? Through self-discovery and real-world application, leaders unlock their potential, reshaping their careers and organizations. The result? Leaders who inspire, connect, and drive meaningful change. ? Ready to redefine your leadership journey? Register today and become the leader you would follow: https://lnkd.in/gQChvCDJ ? #trulyhumanleader #leadershipdevelopment #developmentopportunity #authenticleadership?{{linkedin_mention(urn:li:organization:268072|Barry-Wehmiller)}} {{linkedin_mention(urn:li:person:A0xWoYKY0m|Bob Chapman)}}

As we embrace the season of gratitude, let's remember that meaningful recognition isn't just an annual tradition—it's a daily opportunity to strengthen our teams and culture. #leadership #workplaceculture #recognition

This week, our full team gathered in St. Louis for Unite, an annual tradition since our inception. Together, we deepened connections, celebrated accomplishments, and aligned on our path forward. Though the agenda and venue may change, the one thing that remains constant each year is our gratitude for the incredible team members who make our impact possible. #teammeeting #leadership #annualoffsite

“Leadership isn't meant to be scary - unless you're winning the Halloween costume contest by dressing up as Kyle and me!” - Not actually Bob Chapman & Kyle Chapman, but our amazing Halloween costume contest winners Gunnar Millot & Andrea Cornelius, Ph.D.

The 2024 Chapman & Co. Consumer Survey reveals that nearly 3 in 4 customers consider excellent customer service crucial to their satisfaction with a business. https://lnkd.in/gPZtbN-b Leaders, how are you ensuring service teams have the tools and training they need?

We're thrilled to share this episode of the Truly Human Leadership Podcast featuring our partners at Meijer. Dave Lopez and Josh Barber sat down with Barry Kirk to share their remarkable journey of transforming customer experience. ? Their conversation dives into how the term "span of care" became a cornerstone of the Meijer culture, reflecting their dedication to service. They also talk about how they are reaching thousands of leaders through a unique gamified approach. What stands out to us is their commitment to putting people first—both team members and customers—demonstrating how investing in people drives business results. Listen to discover how one of the Midwest's leading retailers is redefining what it means to deliver Truly Human Service and create meaningful change at scale. https://lnkd.in/g4evuYMX #leadership #customerexperience #customerservice #gamifiedtraining

Leaders play a crucial role in maintaining a supportive environment during times of stress and uncertainty. With Election Day approaching, we're offering practical strategies for navigating election-related anxiety and keeping teams productive. Our simple guide below equips leaders to support their teams through #electionday and beyond. For a deeper dive, read this recent blog post by Melinda Bremley, Ph.D., where she offers practical ways to manage political differences and election anxiety in the workplace: https://lnkd.in/gDyDx2Sr #electionanxiety #workplacestrategies #leadership #leaders

Leaders take note: Our latest study revealed that nearly 70% of consumers would leave their favorite brands due to poor customer service. Is your team prepared to meet this challenge? Join our upcoming webinar with Barry Kirk and Ben Huebner, MBA, as they uncover: - Full results of our eye-opening customer service study - The shifting balance between human touch and self-service - Actionable strategies to retain customers and outperform competitors Register now: https://lnkd.in/gPZtbN-b #CXstrategy #CXinsights #leadership #webinar #customerloyalty

Chapman & Co. was thrilled to host Dr. Paul R. Sackett from the University of Minnesota late last week. Team members noted that his insightful presentation on 'Revisiting Assessment Validity for Predicting Overall Job Performance' challenged our assumptions and sparked meaningful discussions. ? We’re proud to sponsor events that push the boundaries of #leadership and #organizationalpsychology. ? #LeadershipDevelopment #HR #IOPsychology ? GATEWAY INDUSTRIAL ORGANIZATIONAL PSYCHOLOGISTS David Weller, Ph.D., Lisa Roberts, Ph.D. Alexandra Tolentino, Ph.D., Jessica Rusnack, Ph.D. Amanda Phillips Wellford, Ph.D. Andrea Cornelius, Ph.D.

As a leader, how do you demonstrate accountability to your team? #accountability #leadership #leaders #responsibilityofleaders