Dive into the latest episode of Experts of Experience where Chief Marketing and Experience Officer, Gina Hardy, reveals the secrets of exceptional customer experience.??? Gina’s insights on shaping myQ’s journey and her campaigns with LeBron James and Serena Williams for Tonal are a must-hear! ?? What are your thoughts on the evolving landscape of customer experience? ?? Choose your preferred podcast platform here - https://lnkd.in/gANu3K2p #myQconnected #CustomerExperience #CX #Marketing #Storytelling #Leadership
?? New Experts of Experience episode just dropped! ??? This week, we had the pleasure of speaking with Gina Hardy, Chief Marketing and Experience Officer at Chamberlain Group, about the evolution of customer experience in today’s digital-first world. Gina dives deep into what it takes to build a customer-centric brand, and her insights are invaluable. One of the big takeaways? Data is the new superpower for anticipating customer needs and creating truly personalized experiences. But it doesn’t stop there. Gina also shares how powerful storytelling, combined with a deep understanding of the customer journey, can turn even the most complex products into memorable, relatable experiences. Whether it’s her legendary campaigns with LeBron James and Serena Williams or leveraging AI to elevate customer care, Gina knows how to connect with consumers in meaningful ways — and her approach is something every brand can learn from. You won’t want to miss this one! Tune in to hear how brands can master the art of storytelling, data, and innovation to create unforgettable customer experiences. #CustomerExperience #Marketing #Storytelling #CXInnovation #DataDriven #DigitalFirst #ExpertsOfExperience #GinaHardy #ChamberlainGroup #BrandBuilding Thanks, Salesforce Customer Success.