Certinia

?? Our Winter 2025 Release is here! https://lnkd.in/gCvtpGm8 Packed with powerful enhancements like smarter scheduling, skills insights, and advanced automation, this release helps services organizations achieve greater predictability, efficiency, and profitability. Highlights include: ? In-depth skill insights and intelligent rescheduling ensure optimal talent deployment, minimizing delays and budget excesses. ? Services credits offer greater transparency and flexibility, streamlining billing and reducing time spent on contract adjustments. ? Improved Health Scores and customer value tracking boost retention rates and empower teams to transform customer success into a revenue generator. ? Real-time reporting combines operational and historical data, providing actionable insights that accelerate decisions and improve financial accuracy. ?? Register for our Customer Webinar to get the full scoop! https://bit.ly/41mf8Ox #ProfessionalServices #CustomerSuccess

Your Professional Services and Customer Success teams are leaving value on the table. Let's fix that, shall we? On April 2, we’re heading to Salesforce Tower London ???? with Akkodis and Salesforce to reveal what our new research uncovered—and why unifying your post-sales teams could be your best growth move yet. Expect: ?? Real-world insights from George Afoakwa, Simon Macklin, and Deb Ashton ?? Actionable strategies to kill data silos and simplify service delivery ?? Stunning views from the Ohana floor (come for the strategy, stay for the skyline ??) Spots are limited, so grab yours now ??https://lnkd.in/emZgsGw5 #Salesforce #ProfessionalServices #CustomerSuccess #SalesforceLondon

Continuing our #WomensHistoryMonth celebration, we bring you this interview with Michelle Mathis who shares her insights on navigating a tech career with authenticity and growth. ?? Michelle emphasizes the importance of mentorship, noting how different mentors played crucial roles at various stages of her journey, especially as a young mom balancing work and life. She also recounts a unique career highlight: her role in helping FinancialForce rebrand to Certinia, a massive project and rare opportunity.? ?? Watch the full interview for Michelle's insights on mentorship, career highlights, and her “eventful” tech journey! #WomenInTech #WeAreCertinia #IWD2025

?? We're heading to Indianapolis for the Resource Management Institute's Global Symposium, April 7–9! If you’re in professional services, resource management, or project delivery, this is the place to be. And we’d love to connect! Visit us at Booth C to see how a unified approach to resource management can help your business maximize efficiency, boost margins, and deliver better customer outcomes. ?? Be sure to join these two can't-miss sessions: Breakout Session – Tuesday, April 8th | 1pm - 1:45 PM ??? “From Opportunity to Renewal: Unified Resource Management for Better Customer Outcomes” with Victoria Cullinane & Diane Childs Keynote Panel – Wednesday, April 9th | 8:30 AM - 9:30 AM ??? “Innovations in Resource Management Technology” featuring Diane Childs ?? Let's talk! Book a time with us here: https://lnkd.in/eH5fAKiU #RMGS #ResourceManagement

Earlier this month, we took a collective pause for our ‘Time For You Day‘, a day dedicated to rest, reset, and rejuvenation. ?? Our employees spent their well-deserved day off however they recharge best... and we’ve got the snapshots to prove it! ??? We deeply appreciate every team member’s hard work and believe that a rested, refreshed team is a stronger team. Here’s to unwinding, recharging, and coming back unstoppable! #WeAreCertinia #TimeForYouDay

?? Warning! Your tools might be lying to you... Think your PPM, HCM, ITSM, or trusty ol’ spreadsheet can handle everything your services business needs? Think again. ? PPM says: “I manage projects!” (But only at a high level—good luck tracking profitability.) ? HCM says: “I handle resources!” (Sure, in the HR sense, not in the who’s-available-to-actually-do-the-work sense.) ? ITSM says: “I track customer issues!” (Which is great, until you need to forecast revenue.) ? Spreadsheets say: “I do it all!” (Bold claim. Also... no.) If you’re constantly stitching together multiple tools to keep your services organization running, it’s time to meet Professional Services Automation (PSA). According to third party expert research, companies using PSA report: ? 10% higher billable utilization rates ? 14% better project margins ? 161% greater deal pipeline forecasting accuracy Still not sure? Read this blog and ask yourself the five questions it poses. If you say “yes” to even one, it’s time to break up with the wrong tools. ?? https://bit.ly/PSA101Blog #PSA #ProfessionalServices #Automation #DoBetter

Our #WomensHistoryMonth celebration continues with Seleen McKinnies, RVP APAC, as she shares how she turns underestimation into motivation while balancing leadership with travel, exercise, and family time. ?? Inspired by her father’s advice—success comes down to effort and desire—Seleen has built a career in tech by embracing challenges and mentoring others. She also shares how Certinia co-founder Deb Ashton has shaped her journey, proving that untraditional paths can lead to big innovation. Curious which dream tech she wants to explore with her son? ?? Watch the full interview to hear Seleen’s insights on leadership, resilience, and what makes her journey in tech so exciting. #WomenInTech #WeAreCertinia #IWD2025

?? New on the blog: John Ragsdale of TSIA explores how service-centric #CPQ is transforming professional services—digitized workflows, AI-driven pricing, and faster, more accurate proposals: https://bit.ly/CPQBlog Why are B2B tech companies investing big in this shift? And what does it mean for your business? ?? Read John’s full post to find out, and check out the highlights in the carousel below! #ProfessionalServices #PSA #AI

We're headed to Agentforce #WorldTour Washington D.C.! This week, on March 19th, we’ll be at the Walter E. Washington Convention Center, showcasing how #AI and #Agentforce are transforming service delivery and customer success. ?? Stop by Booth #105 to: ? See how AI is driving smarter, more connected services ? Explore how PS + CS work together to create continuous customer value ? Connect with our team and get hands-on with our latest innovations Book a meeting with our team here: https://lnkd.in/eRa6zZ8a #Agentforce2025 #ProfessionalServices #CustomerSuccess

#CertiniaCares made a real difference at RKO this February! We had the privilege of talking with young people from the Boys & Girls Clubs of the Valley - BGCArizona, discussing everything from #AI to their college aspirations. ?? Our team also built 300 backpack kits, each filled with notebooks, water bottles, gift cards, and heartfelt handwritten notes. These kits will support the Club’s mission to empower young minds and help them thrive. ?? We’re proud to give back to our community and invest in the leaders of tomorrow. #CertiniaCares #BoysAndGirlsClub