Certified Languages International

Working with a telephone interpreter is not intuitive. Most people don’t work with one as part of their every day jobs but, if you do, follow these best practices to make the experience more effective. More tips:?https://lnkd.in/g4PvNEC5 #languageserviceprovider?#interpreting?#telephoneinterpreter?#bestpractices

It's an early Turkey Day for us at CLI and our newsletter, Open for Interpretation! What's inside: - CLI's QA manager Marisol Fitzwater talks about some common challenges interpreters face with CMS calls - Monthly language and refugee data - How to support your staff interpreters when the going gets tough - It wouldn't be Thanksgiving without pie ?? Read the newsletter: https://hubs.ly/Q02YYcTx0 #gratitude

Healthcare orgs, have you ever thought about deploying a virtual interpreter call center? Here’s the gist of what it is: A virtual interpreter call center leverages your staff interpreters in a slightly different way by setting them up to assist patients remotely through video conferencing technology. It’s not one or the other (in-person vs. remote interpreting) but BOTH! CLI’s CEO Kristin Quinlan goes deeper: https://lnkd.in/gmeSFPTv #healthcare #medicalinterpreter #videoremoteinterpreting

Crush the nerves, the hesitation, the but-I-don’t-know-hows of working with a telephone interpreter: - Know what you need to access the service (pin, code, etc.) ?? - Know your conference call options (aka do you need to add another individual into the call) - Be ready for voicemail ??? - Speak clearly - Speak directly to your customer, client, or patient (not to the interpreter) - Speak one at a time - Speak freely - Remember: Interpreters are impartial ?? - Don’t forget to thank the interpreter! And you’ll be a pro in no time. #interpreters #business #interpretingservices

Under an hour and worth every minute is the film Oyate Woyaka, which explores the history and revitalization efforts of the Lakota language. Streaming for free on PBS: https://lnkd.in/gwWb2v3Y #revitalization #nativeamerican #nativeamericanheritagemonth

Our interpreters: Doing their jobs, being awesome Our clients:

Open for Open for Interpretation to read news on interpretation worth opening! What's in the latest: - #VRI is an inclusive way to communicate with your patients who have a non-English language preference. - Is that low, low per-minute cost for interpreting services *really* saving you? - The ultimate language access advocate explains Certification Commission for Healthcare Interpreters (CCHI)'s ETOE exam. Open for more: https://hubs.la/Q02Y5mQj0 #interpreting

Interpreting is about more than semantics. Equally important to careful vocabulary choices is to interpret the tone behind the message, which requires an interpreter to be flexible, knowledgeable, and culturally aware. Some tips: - Match every meaning, but not every pitch - Follow the speaker’s lead - Keep your cool when others get heated - Never tone up but know when to tone down Learn more about how tone and inflection matching produce better outcomes for all parties: https://lnkd.in/gF_TenPw #1nt #interpretingtips

Not sure if VRI is right for you? We have a really cool interactive MERFi demo you can try! MERFi is a Mobile, Easy, Reliable, Fast Interpreting platform that we carefully developed with all of your video interpreting needs top of mind. This demo is 100% self-guided, so no need to talk to anyone while you cruise around the platform. Take a peek ?? https://lnkd.in/gjEifnRZ #VRI #videoremoteinterpreting #videointerpreting

When choosing goods and services, sometimes going with the cheapest option *is* the best option. We cannot keep a pair of sunglasses intact for more than a summer, for example. But not with language services. There is value in good interpretation, and that value can cost extra. Extra spend upfront can save you a huge headache down the road (akin to the old “measure twice, cut once” axiom). Instead of looking at price, we suggest focusing on quality. Let quality drive your decision. What do we mean by that? When looking at LSPs, quality means: - Asking questions about their interpreter onboarding process. How do they screen interpreters to make sure they have the necessary skill set? - Asking about their QA Department (and yes, it should be an entire department). Can they provide data on interpreter QA frequency and average scores achieved? - Asking to see sample QA or complaint resolution reports. Are they thorough? Do they address the issue at hand? It might take a little longer than you’d like to choose an LSP for quality over price. But if you do, you’ll thank yourself later. More: https://lnkd.in/gGqc-3xd #interpretingservices #qualitymatters #languageservices