CenturionCARES for Hurricane Impacted Families Our hearts go out to everyone affected by Hurricane Helene and Hurricane Milton – all our friends throughout the Southeast and Mid-Atlantic states, and especially those in our beloved Tampa Bay region. As a company deeply rooted in this community, we share in your heartache and are committed to supporting recovery efforts. To all our customers, families, friends, and neighbors facing the aftermath, please know that you are not alone. CenturionCARES stands with you and are here to help in any way we can. We encourage everyone to support the relief efforts with a donation to the American Red Cross, Metropolitan Ministries, or a charity of your choice. Stay strong, stay united. Together, we will rebuild and emerge even stronger.
CenturionCARES, Inc.
电信业
Oldsmar，FL 1,279 位关注者
Today's leading contact center solutions for comprehensive customer experience.
关于我们
The contact center is the heartbeat of your organization, representing your brand while providing the vital link between your customers and your services. For over 40 years, CenturionCARES has been enhancing those customer interactions as a valued partner to financial institutions, public and private utilities, enterprises, and government agencies nationwide. Each CenturionCARES software solution is tailored to compliment and strengthen those connections, whether through automated or live agent interaction. CenturionCARES is a designer and manufacturer of Automated Call Distribution (ACD), Interactive Voice Response (IVR), Cloud PBX (ConnectX) and Predictive Dialer technologies. Our CARES Customer Experience Platform provides the communications infrastructure that enables heightened process efficiency, call handling best practices, agent accountability and service quality assurance. CARES software is system agnostic, so it integrates seamlessly into your existing infrastructure regardless of the telephony, core or network you currently utilize. Our highly skilled technicians manage the entire integration process, freeing your own technical resources to do their customary day-to-day functions. We pride ourselves on helping our clients deliver exceptional service experiences with smart solutions designed to grow along with the needs of your organization, protecting your brand reputation as well as your budget. Since our founding in 1981, we’ve been a family-owned and operated business focused solely on the business objectives of our clients. Our immersive, hands-on approach has built a reputation for outstanding customer service that cannot be duplicated by our multi-billion-dollar competitors. CenturionCARES is headquartered in Oldsmar, FL, with Engineering and Customer Support based in Waukesha, WI. Please visit www.centurioncares.com for more information.
- 网站
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https://www.centurioncares.com
CenturionCARES, Inc.的外部链接
- 所属行业
- 电信业
- 规模
- 11-50 人
- 总部
- Oldsmar，FL
- 类型
- 私人持股
- 创立
- 1981
- 领域
- Interactive Voice Response IVR、Contact Center Solutions、Automatic Call Distribution ACD、Predictive Dialer、CARES Notes - Contact Record Management (CRM)、Password Reset、Survey、ProSpeak Caller Authentication、Cloud Customer Experience、Hosted ACD、IVR Containment、Customer Experience、PCI Call Recording、Computer Telephony Integration、CTI、Call Center Software、Call Center Solutions和Courtesy Callback
地点
CenturionCARES, Inc.员工
动态
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Launching Your First Call Center? Avoid Growing Pains with CenturionCARES! Are you a Community Bank or Credit Union considering taking the leap to an internal call center? We hear you! Providing exceptional member service is your top priority, but setting up a call center from scratch can feel daunting. Here's where CenturionCARES comes in. We're your one-stop shop for launching a frictionless call center experience sized perfectly for your needs. No more cookie-cutter solutions – we customize everything, from technology to training, to ensure a smooth transition and seamless member interactions. Avoid the growing pains with our comprehensive solutions: - Scalable technology: Start small and grow at your own pace, with solutions that won't break the bank. - Member-centric configuration: Craft the perfect call center flow for your unique needs and brand. - Expert coaching and analytics: Train your team for success and track key metrics to continuously improve. - Prevents costly mistakes: Minimize operational snags and keep your members and staff happy. Ready to take your member service to the next level? Let's talk! Call me for a free consultation, 727-431-5223, or email me at [email protected]. #CommunityBanks #CreditUnions #ContactCenter #MemberService #CustomerExperience #CenturionCARES
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