Centerfirst

We live in a world where every patient’s voice is clearly heard, and every patient’s need is completely addressed. This is our Just Cause. This is our why. This is the ideal future state that we believe in. This is what we work every day to achieve, even though it is difficult to attain. Our Just Cause is what keeps us centered and focused on something bigger than all of us. At Centerfirst, we utilize our patient expertise to create innovative solutions that seamlessly connect healthcare stakeholders with the patients and customers they serve through their interactions, ultimately improving the patient experience. Powered by a cutting-edge, industry-tuned AI platform and guided by human expertise, we provide actionable insights and high-value guidance. With a deep understanding of patient needs, we work hand-in-hand with clients to design personalized programs to ensure maximum contact center performance. What makes us unique? We CREATE customized programs utilizing a leading AI tool, specifically designed for healthcare interactions, and deep human expertise, to deliver actionable insights and high-value guidance. We CONNECT our clients to the voice of their patients. We help our clients IMPROVE their patients’ experience utilizing our proprietary CX Framework to guide and measure their interactions.

网站

https://www.center-first.com

Centerfirst的外部链接

所属行业

商务咨询服务

规模

2-10 人

总部

Carmel，IN

类型

私人持股

创立

2004

领域

Patient Experience、Interaction Analytics、Medical Information、Patient Support Programs、Access and Reimbursement、Inside Sales、Healthcare Contact Centers、Specialty Pharmacy Centers、enhanced Quality Monitoring (eQM)、Continuous Improvement、Brand Insights、Insights and Guidance、Contact Center Solutions、Patient Interactions、AI、CX Training、Pharmaceutical Contact Centers、Patient's Voice、Connection和Customization