It's been a busy financial and banking industry conference season and our CEO, Sam Rosenfeld, took a moment to share some collected observations from the discussions he's held across industry and banking leaders. If the idea of low-overhead, no-tech-implementation, low-cost, quick-impact support to increase customer connection sounds like something that would get your bank or lending institution set up for a stellar 2025, take advantage of the few weeks left in the year and reach out to us at Cenerus. You can learn more about our offerings and the value we can help you create for your bank and your clients here: https://lnkd.in/gWGhS9Fj
Intelligence driven action to speed business success of banks, companies and governments. Business owner and board member across financial and non-financial risk in domestic, international and frontier markets.
Lessons from the Road - Banking Conference Learnings as we Wrap 2024 I always look forward to Q4 as it is conference season for much of Financial Services. That means connecting with colleagues and meeting new customers. This year has been no different with stops at the American Bankers Association Annual Conference and the NAGGL (National Association of Government Guaranteed Lenders) Conference. At Cenerus our mission is to bring banks closer to their commercial customers. With a whole company view and insight driven action we help banks and lenders earn and expand trusted advisor status by bringing clients the right recommendations and right support at the right time for each business. As I talked with bank and credit union leaders there were several themes worth sharing: >>Customers are Eager for Expanded Service from Banks (but many banks aren't ready to meet that demand): Commercial customers want a return to the time when their banker was their business advisor - looking ahead of them in the market and making strategic recommendations. Many banks have great relationships but could be offering even more to help their customers grow. The challenge - time and resources. Cenerus can come alongside banks and give that added layer of information to quickly and at low cost give relationship managers the extra insight they need to elevate their standing with customers. >>With Regulation Realities Up in the Air, Banks are Recognizing the Need to Expand Readiness After a season of significant regulation, banks are still unsure what the election will mean for banking. There's little doubt that banks will still be held responsible for running a reliable business supporting customer growth. Cenerus extended support approach brings in leaders across the market from legal and regulatory experts to public policy insights that can help banks look ahead and have the readiness needed to succeed. >>Technology Holds Tremendous Promise but Implementation Issues Abound The potential for technologies like AI to further transform banking is exciting. That said - banks are realizing that AI and other technologies are tools to be tried and tested but they won't replace the insight and perspective that experienced bankers bring to the table. The other discussion was that even with the promise of technology, there continues to be implementation challenges costing significant time and money. While we believe in the benefits of tech, and have those options, Cenerus was designed as a zero-tech-to-implement solution so we can be up and delivering impact for banks in the first 45 days. As we all ready for the last weeks of 2024, now is the time to put all we've learned from the discussions of the past month into practice to give our businesses an advantage in the early days of the new year ahead. If you'd like to get a stronger connection to your commercial customers driving more wallet share and wallet size, let me know here or reach out at [email protected].