CDK Global

What’s most important to dealers and CDK team members? We asked them. See the full video ?? https://ow.ly/2gh950TX87Z #automotiveindustry #dealership #carsales

In our latest blog, "The Need for Speed: How AI Is Transforming Auto Dealerships," we're helping dealers reduce friction in the sales process to save time and create a seamless modern retailing experience for their customers. Read the blog ??https://ow.ly/oxsM50UcYLn #dealership #carsales #AI

73% of dealership sales professionals leave their jobs within two years. How can social media help tackle common recruiting and retention challenges, like engaging Gen Z job seekers and boosting employee morale? Find out in our latest blog ?? https://ow.ly/KPqC50Ubgrg #dealership #carsales #recruitment

- What's the correlation between great service and future car sales? - How do online reviews impact your dealership? - How can AI help customer satisfaction when it comes to scheduling appointments? Join CDK's Kim Saylor and Peter Kahn as they dive into these topics in more, sharing key insights from our our Service Shopper study in tomorrow's webinar with Automotive News. There's still time to register here ? https://lnkd.in/eGhZuAjE #automotivenews #fixedoperations #dealership

We recorded every keynote, technology preview and interactive breakout session so you won't miss a single, business-powering insight. See all videos now ?? https://ow.ly/IJpW50TZulu #CDKCONNECT2024 #automotiveindustry #dealership #carsales

Most — if not all — dealerships are already using A.I. to boost profits: Even if they don’t realize it… Recently, I spoke to Leigh Ann Conver, Senior Director, Product Marketing at CDK Global, who explained what harnessing the real power of A.I. actually means. Top lessons learned from Leigh Ann: More dealers are using A.I. than ever. - But satisfaction with A.I. products is down 9% YoY. - Now that dealers better grasp what AI can and can’t do — the “shine” has worn off. - Yet, healthier relationships between dealers and new tech are trending upward. What is A.I. being used for? - Chatbots are the most popular type of A.I. used to boost sales and service performance. - Predictive modeling is starting to make a bigger impact if dealers use the right data. - AI is helping employees take better care of customers by offering solutions based on data. Where is A.I. having the most impact? - Lead management for sales is benefitting the most from A.I. tools. - Service is a close second, with sizable gains in customer retention. - Marketing is a distant third and relies more on brand awareness. The pain points. - 40% of dealers still don’t understand how A.I. works, even though they probably use it. - Advanced A.I. is most helpful for bigger stores/dealership groups. - A.I. can’t replace humans (yet). The future A.I. pipeline. - A.I. will continue to augment dealers’ ability to care for customers and boost performance. - Virtual assistants are getting smarter and will soon be able to answer questions about store performance. - Predictive forecasting is becoming more accurate and better at answering ‘what-if’ questions. The full episode is live! Stream it now - Spotify:?https://lnkd.in/eVzsHTMy YouTube:?https://lnkd.in/eBBKEqcS Apple:?https://lnkd.in/efCtuUvR

This month, we’re fact-checking some of the biggest false allegations about Digital Retail. First up: Digital Retail doesn’t generate many leads. The Truth: Digital Retail not only generates leads; it converts them to sales. And, according to a recent Shift Digital report, Digital Retail leads increased 38%. Get the facts ?? https://ow.ly/P75l50U9pVy #digitalretail #dealership #carsales

Tune in to the Ted Ings' Fixed Ops Roundtable? tomorrow, November 19th, where I’ll be joined by Joe Shaker, co-founder of TruVideo to discuss utilizing AI in your Service Department.?

We are delighted to honor Jennifer Medford her leadership, determination, and dedication to the automotive industry. Jennifer is the Commercial Business Development Manager leading DSI’s expansion into Canada.?She is responsible for identifying and onboarding new customers to adopt our third-party inventory service within their part departments.?Before joining DSI, Jennifer gained extensive experience in inventory management, warehouse setup, and compliance, with a strong focus on prioritizing safety, optimizing inventory turnover, and streamlining processes to enhance pick times and fill rates while maintaining accuracy. ? Congratulations, Jennifer and thank you for your remarkable contributions to pave the way for women in the automotive industry! #pavingtheway #womeninautomotive #automotiveindustry #cdkglobal

We’re pleased to announce a multi-year extension of our partnership with Holman, one of the largest privately-owned dealership groups in the U.S. Since 2006, Holman has been a key partner of ours, helping reimagine our industry-leading accounting solutions with a contemporary design and streamlined workflows. Read the full press release here: https://ow.ly/T3Rg50U96IE #automotiveindustry #dealership #carsales