We celebrated our amazing Full Heart Donors- our dedicated employees who each generously donated over $1,000 to support the Ronald McDonald House Charities of San Antonio Cavender Cares wing at CHRISTUS Children's Hospital! Thanks to their kindness, the wing is now hosting families, providing comfort and care when they need it most. We’re honored to partner with the Ronald McDonald House and beyond proud of the impact we’ve made together. Here’s to a hugely successful first Cavender Cares Month and all the meaningful moments to come this year! ?? #CavenderCares
Cavender Auto Group
机动车制造业
San Antonio，Texas 3,203 位关注者
Car Buying, Your Way. That’s Confidence.
关于我们
The Cavender Auto Group has been selling and servicing automobiles and trucks in San Antonio and South Texas for over 80 years. James M. Cavender Jr. started Cavender Oldsmobile in 1939. Over the next 30 years, Cavender Oldsmobile would become one of the top Olds dealerships in the country based on sales and customer satisfaction. With the help of his twin sons, Jimmy and Billy, James Cavender would acquire a Cadillac dealership in 1979. By the mid 1980’s the third generation of Cavender boys would enter the automobile business. Today the Cavender name is associated with 8 separate dealership facilities selling Buick, Cadillac, Chevrolet, GMC, Land Rover, Ford and Nissan brands. The Slogan “Where the name Cavender is on the door, there is a Cavender on the floor.” certainly applies today. Each Cavender acts as not only the dealer, but general manager, and is always available to meet with customers and employees. When you buy from a Cavender dealership you are treated like family.
- 网站
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www.cavenderautogroup.com
Cavender Auto Group的外部链接
- 所属行业
- 机动车制造业
- 规模
- 501-1,000 人
- 总部
- San Antonio，Texas
- 类型
- 私人持股
- 创立
- 1939
- 领域
- automotive、auto dealer、auto sales、automotive service、collision center、auto financing、retail automotive、chevrolet、buick、GMC、Ford、Jaguar、Land Rover、Nissan和Cadillac
地点
Cavender Auto Group员工
动态
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Great insights from Rob Cavender (COO) and Eric Barbosa (VP of Variable Operations)! A big thank you to Car Dealership Guy this platform has been instrumental in shaping many of our decisions, and your impact on the automotive industry is nothing short of remarkable. Keep up the great work! ?? #CDG #CavenderAutoGroup
The secrets behind Cavender Auto Group’s 300% sales volume increase: Recently, I spoke to Rob Cavender (COO) and Eric Barbosa (VP of Variable Operations) from Cavender Auto Group who discussed cracking the dealership code by using data-driven decision-making, structured leadership development, and a relentless focus on customer experience. Top Lessons Learned from Rob and Eric: 1. Scaling requires leadership development, not just acquisitions. – Cavender moved from an owner-led structure to developing GMs for every store. – Their “Road to GM” program includes three phases: mastering variable operations, understanding personnel expenses, and full-store management. – From there—candidates attend NCM’s GM school and train internally for two years before stepping into the role. 2. KPIs and analytics drive everything—from hiring to marketing. – Sales KPIs: Total opportunities, close rate, appointment show rate. – Service KPIs: RO count per advisor, customer response time, effective labor rate. – Employee KPIs: Turnover rate and cost per hire ($20K+ per employee). 3. Customer experience is being rebuilt from the ground up. – Mystery shopping revealed major friction points, like multiple service appointment messages from different platforms confusing customers. – Reworking the websites for a seamless user experience (UX), ensures customers can easily schedule service without industry jargon. – Cavender is forming “Tiger Teams”—cross-departmental groups who audit the experience from a customer’s perspective and make real changes. 4. Sales success comes from structured daily execution. – Every store runs “Quarter Times”—check-ins at 12, 2, 4, and 6 PM where sales teams review activities with managers. – Their non-negotiable daily activities include 50 calls, 20 texts, 10 videos, 10 social media posts, setting 2 appointments per day, and selling 1 car per day. – Before this structure, their group tracked 1.2 million engagements per year. After Quarter Times, that jumped to 3 million. 5. Emotional intelligence and culture matter as much as numbers. – Cavender implemented Values-Based Leadership training to define company culture across all stores. – Their mission is to deliver “an exceptional experience to those we serve”—which applies to employees as much as customers. – Instead of just cutting underperforming employees, they take a people-first approach, asking: How do we save this person? Can they be coached instead of let go? The full episode is live! Stream it now - YouTube: https://lnkd.in/eBnb7Bqr Apple: https://lnkd.in/e4NVa2P2 Spotify: https://lnkd.in/eM5-ZpQS
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Today marked a special milestone for us as we attended the ribbon cutting for the addition of the Ronald McDonald House Charities of San Antonio at CHRISTUS Children's Hospital; where our Cavender Cares wing is located. Our employees donated $100,000 to gift this 8 bedroom wing that will serve over 120 families a year! Our employees’ generosity is a true testament to what Cavender Cares is! #CavenderCares
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“Building Bridges, Strengthening Communities, Empowering People.” Speaker/Public Affairs/Community Relations/Military/Veteran Army Officer.. Proud to have served!
Did you all know that Cavender Auto Group we have a program called Cavender Commitment??This program is designed for all active duty, retiree’s and Veterans. If you purchase a new or used car, we give you FREE Oil Changes for Life! I love working for this company, always giving back. Come see us and all our different vehicle brands!!! We are all over the great state of Texas! #cavendercommitment #militarycityusa #armedforces Cavender Nissan of Rockwall Cavender Grande Ford Cavender Chevrolet Cavender Buick GMC North Cavender Buick GMC West Cavender Nissan of San Marcos Jaguar Land Rover San Antonio Cavender Cadillac Rob Cavender Lee Cavender Allie Peters Dale Aaron Eric Barbosa Noe Longoria Richard D. Dr. Chaunté Hall Calvin Henry MBA, MIOP Serafina De Los Santos Victor Salazar Bryan Logan A. Salinas LANA FLORES Michael Parker Misty Avila Stavros Kaplaneris Amber Pfaff-Chavez Sergio Portillo Natalia Ortega Casey Ogletree Joey Rodriguez Tim Nilsen Kathy Lee Tracey Fentum Darby Nielsen, IOM
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Seventeen months ago, our team at Cavender Auto Group embraced a bold vision: to make a meaningful impact on 1,700 families in just one month. Through unwavering commitment, we worked together, month after month, inching closer to this ambitious goal. Today, we are thrilled to announce that we have not only achieved this target but have exceeded it, proving the power of collective effort guided by our core values. With innovation, we found new ways to serve our community, and through empowerment, every team member played a vital role in this success. This milestone reflects the integrity that defines us, ensuring we stay true to our purpose and values every step of the way. To our incredible teams, thank you for your dedication, creativity, and passion. Together, we’ve shown that by living our values, we can achieve extraordinary outcomes. Here’s to continuing our mission of positive impact and striving for even greater accomplishments ahead! #2025in2025 Rob Cavender Lee Cavender Eric Barbosa Allie Peters Dale Aaron Dina Boley
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Cavender Chevrolet had a great time sponsoring the Hero Hut Tailgate The Valero Alamo Bowl It was an experience that aligns with the beliefs of the Cavender Auto Group to support our military! We were able to share our Cavender Committment with a few thousand Veterans who attended the Hero Hut Tailgate. Cavender Committment is authorized when any active duty, retiree, or veteran purchases a new or used vehicle, gasoline, or diesel, they will be given free oil changes for life(disclaimer). Cavender Auto Group is a proud sponsor of our military. Thank you to all the men and women who serve our country! Special thank you to Mayor Ron Nirenberg and Tommy Calvert for sharing this special evening with us! Thank you to the great guys who brought Cavender Auto Group into this partnership. We couldn’t be happier that you thought of us to represent…Adrian Ramirez and Victor Salazar you both knocked this event out of the park for the veterans within the community. Hero Hut thank you!!!
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WE DID IT! During our first Cavender Cares Month, our incredible employees reached our goal of $100,000 to fund the newest wing of 8 additional bedrooms at the Ronald McDonald House Charities of San Antonio at Christus Children’s Hospital! ?? We are proud that our employees made this donation and have a passion to help our community! This is such a special partnership! THANK YOU CAVENDER EMPLOYEES! ?? #CavenderCares
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Eric Barbosa highlights Cavender Auto Group's dedication to internal growth, stressing the importance of training that extends beyond entry-level positions. Watch the full episode: https://lnkd.in/eUpEHUWi #training #development #growth #automotive #dealership
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???BIG NEWS!????We are beyond excited to officially announce what we've been working towards… Cavender Auto Group will be opening the?"Cavender Cares Wing"?at the Ronald McDonald House at Christus Children's Hospital!????? Thanks to our incredible employees, who donated $100,000, we’re building an 8-bedroom wing that will provide comfort and support for over 120 families each year. This is what Cavender Cares is all about—coming together to make a real difference!????Stay tuned for more updates as we get closer to opening the Cavender Cares Wing! #CavenderCares Rob Cavender Lee Cavender Dina Boley Sidney Aguirre Eric Barbosa Allie Peters Dale Aaron
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Join the Cavender Grande Ford Team! ?? San Antonio, TX Are you a driven leader with a passion for automotive sales? We're hiring a Sales Manager to join our growing team at Cavender Grande Ford! Apply today and help us continue to deliver exceptional experiences to those we serve. ?? https://lnkd.in/g_euKUQz
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