Cavalry

Six statements that frighten a CX professional more than ghosts and goblins on Halloween... ?? "I think you missed a few 'urgent' tickets in the queue." ?? "Our CEO wants to reply to a few customer complaints personally." ?? "Check out this negative review that just went viral." ?? "The customer found your personal email and wants to chat directly." ?? "We’re releasing a major update—shouldn't cause any support issues." ?? "We need a new FAQ section, but we don't have the FAQs yet." #halloweenfun #customersupport #cxautomation #customerexperience

Brands are finding the balance between personalized AI support and full ticket resolution. Imagine delivering tailored responses and proactive solutions to customers without losing the human touch. Our latest blog dives into how AI-driven support can help brands connect better, resolve faster, and save time with these 4 strategies: - AI Training with Brand Voice - Using AI to augment, not replace, human agents - Personalized AI responses through data - Learning from interactions to improve over time It's all about how AI and humans can team up to deliver a support experience that feels natural! Link to the blog is in the comments ?? #cx #ai #shopify #aiagent

The Shipped AI team is ready for Shoptalk next week! We will be there meeting with the leading brands on Shopify that want to supercharge their CX teams with AI. #shopify #customersupport #cxautomation #customerexperience #ai

If you're going to SubSummit, this is a party you don't want to miss! On Monday June 17th, we're hosting a Wild Bill's Western Extravaganza with our friends Shipped AI, TaskUs, and Hark! Enjoy delicious cocktails, appetizers, and get your very own pair of custom-made boots!! Request an rsvp here https://lu.ma/37s4w90c

Interested in how to leverage AI to improve your Customer Service? Read about how Shipped AI can help! ?????? BigCommerce BigCommerce Partners #AI #CX https://lnkd.in/g7jN-7cz

Shipped AI is capable of resolving up to 80% of customer issues autonomously, with no human intervention. We’re constantly innovating our product and we co-develop new AI capabilities with our awesome clients, as we work to achieve upwards to 90% resolution rate. Some of our latest enhancements to our product include: ?? Enabling real-time replacements for undelivered items if the customer is deemed as a low fraud risk ?? Having the AI intercept a % of a type of ticket, in order to make it easier to do a slow roll out ?? Retroactively applying promo codes as refunds and gift cards for orders ?? Creating standard operating procedures for the AI agent once an issue is identified ?? Enabling the AI to provide the refund status based on the order transactional history ?? Offering a partial gift card or refund to keep a defective item #Innovation #ai #cx #cs #customerexperience #customersupport #ecommerce

We're excited to share that we'll be at SubSummit this year! If you'll be there too, let's connect in person. Send us a DM, so we can chat further. #subsummit #subscriptioncommerce #ecommerce #DTC #cx #cxautomation #customerexperience #customersupport

Another day, another drop of integrations with Smartrr and Klaviyo ?? #cx #customerexperience #customersuccess #subscriptions #automation

Thrilled to share that I'll be at the Zendesk Relate conference at the Venetian Resort in Las Vegas this week, 4/16-18! If you'll be there too, let's connect in person. Plus, if Shipped AI sparks your interest, send me a message so we can chat further. #ZendeskRelate #Networking #ShippedAI

We're excited to share that we have our SOC 2 Type II compliance certification! ?? ?? #datasecurity #compliance #ai #cx #customerexperience #ecommerce