Catalyst Software

Get success right, and your revenue will come ?? Sounds simple. But, unfortunately, the concept of “success” is not clearly understood by many go-to-market teams and businesses. In a recent discussion, three of Totango + Catalyst Software top executives — Chris Dishman , Charlie Sonnenberg and Mollie Gardner — shared some behind-the-scenes insights on what “success” means for our go-to-market teams, and how the CS and sales teams, specifically, have been adopting new best practices to ensure transparency in the definition of success with customers. ?? Watch their full discussion here ? https://lnkd.in/gvYtzvKc #customersuccess #sales #revenuegrowth #bettertogether #hottakes

Pop Quiz: What are your top metrics to unlock business insights? ?? Here are 20 metrics from the best customer success leaders in the industry, AND how they’re using these metrics to identify growth opportunities for their business. ? Karen Budell, CMO of Totango + Catalyst Software shares her top picks. Read more to find how what she’s thinking about to drive customer outcomes and knock business opportunities out of the park ? (< It's still summer, right?! ?? ) https://lnkd.in/gJ4Ukb2M Fast Company #customersuccess #marketing #revenuegrowth #leadership #baseball

TRUE or FALSE: Customer-led growth can be achieved by your customer success team alone. ?? We say FALSE, and here’s why: ? The value the customer success team creates for the business matters beyond the CS org; in fact it can steer the direction of the business ? ? Growth from the customer base demands a cohesive customer-first strategy throughout the entire lifecycle, requiring all teams to play their part ?? ? Customers determine the value they receive from your product, so to make it work there has to be transparency of goals and metrics on all sides of the table from the start ?? In a recent episode of the The Agile Brand? with Greg Kihlstr?m podcast, Totango + Catalyst Software Senior Vice President of Global Customer Success, Chris Dishman shared his insights on why customer-led growth must be a company-wide strategy in order to succeed. ?? Check it out here ?? https://lnkd.in/gWVNVP7q #customersuccess #sales #revenuegrowth #CLG #podcast

??? A spicy question to close out the week from our SVP Global Customer Success Chris Dishman: The customer bought your product for a reason, but do you know what it is? CS teams are increasingly pushed to drive revenue for their organizations, BUT they can only do it when they’re driving value for customers. — So it comes full circle, do you know why your customers bought your product? ?? In a recent episode of the Revenue Strategy podcast with Cedric Royer , Chris shared his provocative insights on how the customer success mission is evolving and what it means for the future of the function, for businesses and for CS professionals. ? Catch his big THREE insights and learn how to answer that key question for your business ?? https://lnkd.in/gVx76AFt Catalyst Software #customersuccess #sales #revenue #leadership #podcast

?? Last call! Women of Customer Success panel and networking happening TONIGHT at the Catalyst office in NYC! If you’re in the NYC area, a CS or GTM leader and keen to meet some of the best and brightest women in the industry, grab a last minute spot to join the conversation and networking tonight! ? ?? ?? https://lnkd.in/gQr8g97Z Totango #customersuccess #sales #womenintech #NYC #bettertogether

?? Attention all Women in Customer Success! Who are Customer Success teams actually selling to? Do businesses fully capture the outcomes CS creates for the organization? And, do customers recognize the value their CS partners are providing? ?? If these are some key questions you've been trying to answer, join Women of Customer Success at the Catalyst Software office in NYC on Wednesday, July 10th for an evening of thought leadership, expert insights and fun networking.?All CS and GTM professionals welcome! Grab one of the VERY limited tickets NOW??? https://lnkd.in/gQr8g97Z #customersuccess #sales #womenintech #NYC #networking

Take-out Tuesday ?? Well, kind of ?? Just like hamburgers & fries ?? or tacos & tortilla chips ?? somethings are just #BetterTogether! Join us for the GTM Partners Better Together roadshow in ATLANTA, BOSTON, NYC, and SAN FRANCISCO when we bring together the best and brightest GTM executives from sales, marketing, customer success, rev ops and product! On the menu: ? Bespoke GTM research ? Best-in class GTM case studies ? Industry leading thought leadership ? Engaging and thoughtful networking Totango + Catalyst Software will be there. Will you? ? Limited invitations available here ? https://lnkd.in/gdDFWqWz #customersuccess #sales #marketing #bettertogether #revenuegrowth

?? Tuesday’s Pop Quiz: What are 4 ways Marketing can help elevate the impact and value of customer success for the business? ?? Ditch the linear funnel ?? Cultivate impactful experiences ?? Use data to steer outcomes ?? Unify as ONE revenue team Totango + Catalyst Software CMO, Karen Budell shares more about each of these four opportunities in the latest Demand Gen Report article here?? https://lnkd.in/gzWX5FX6 #customersuccess #marketing #revenue #leadership #Saas

All current data tells us that Saas companies are putting more resources and more strategic focus behind retaining AND growing revenue from the customer base: ↗ 45% of revenue growth comes from expanding existing customers (Saas benchmarks) ↗? 68% of CS leaders now prioritize expansion versus just adoption & retention (TSIA) ↗? 67% of CS professionals now have a revenue quota (G2) If this resonates with your current business challenges, join us this WEDNESDAY, June 26th to learn from Totango + Catalyst Software CS & Sales experts Chris Dishman , Charlie Sonnenberg and Mollie Gardner to get their inside best practices on aligning teams, data and processes to hit these new EXPANSION and RETENTION goals. ?? Grab a seat ? https://lnkd.in/gcq5Vcmu #customersuccess #sales #revenuegrowth #Saas #revenueops

We’re almost half-way through the year ?? and here are 4 trends impacting the trajectory of customer success in 2024: 1. Embracing FLEXIBILITY within the CS remit and across individual roles is proving valuable ??♀? 2. Showing a clear ROI is non-negotiable for CS teams wanting to prove impact to the c-suite and the wider organization ?? 3. Securing full GTM alignment is the KEY to driving sustainable business growth ?? 4. Prioritizing and using the right data, NOT any data, unveils better customer insights ?? ?? Hot Take: Which of these are true for your CS team in 2024? Read more from Totango + Catalyst Software SVP Global Customer Success Chris Dishman here?? https://lnkd.in/gxBjfH6K #customersuccess #sales #insights #marketing #revenuegrowth