This is what is at the heart of our company! The ability to empower law firms with the tools they need to see radical growth and better serve their clients ??
Attorney @ McKeen Law | Co-Founder/Consultant @ Best Era, LLC | Adjunct Faculty @ UConn Law
Great hospitality in law firms starts with one thing: communication. It’s not a luxury. It’s the bare minimum. It’s no secrets that poor communication drives terrible reviews and bar complaints. It’s the simplest fix and the biggest opportunity. Every outbound communication your firm makes is marketing. While leading my firm, I invested in Case Status instead of things like paid ads. Why? Because I knew the best way to grow my firm was improve the way we served existing clients. It enabled us to double the size of our firm in 2 years. Happier clients left better reviews. Brittany Green and I got to spend some time at Case Status HQ this week. Where they are going with this is their story and not ours. Our lips are sealed but all I will say is it’s next level. Watch them. If you are out there and not using top notch client portal technology you owe it to yourself to explore it. It may just be one of the best things you do for your firm and clients. You are leaving money on the table if you are a law firm leader and aren’t giving your team the best tools to do their jobs.