Cascade AI

Robust AI Agent use during Open Enrollment suggests giving employees more time and different resources to explore options could overcome challenges with employee plan utilization and satisfaction. Given that 53% of people regretted previous OE decisions, per a 2024 Equitable study, the potential impact is meaningful. +++ (Don't want to fill out the form to download the report? Comment below, and we'll send you a PDF.) +++ Cascade AI saw more questions asked of #AI Agents that were deployed earlier in the OE season, where the employer notified employees that they’d be able to get answers in advance of OE. And year-over-year question volume dramatically increased after AI Agents were brought in, eliminating the barrier of needing to talk to a human or send in an #HR ticket request. Inviting employees to ask OE questions earlier is often not practical for teams that rely on human responders busy preparing for OE itself, but an AI Agent can start answering questions as soon as health plan and benefits contracts are inked. Download “Employee Use of AI Agents in Open Enrollment 2024”?for additional statistics on inquiry volume—and what it suggests for OE 2025. https://lnkd.in/giUGPdW4 #HumanResources #EmployeeBenefits #HRTech #AIforHR

AI tools are breaking down traditional tech barriers. This Thursday, CEO Ana-Maria Constantin joins Mailén García of DataGénero - Observatorio, Sandra Topi? of AI for Good at Amazon Web Services (AWS), and Perry Hewitt of DataDotOrg to talk about the opportunities women are creating through #AI innovation. #AIDrivesImpact #FutureOfWork

One critical trend in Cascade AI’s new report? The high percentage of requests for direct health plan comparisons, like side-by-side breakdowns of premiums, out-of-pocket maximums, and network coverage. Some went farther to ask about how plans compare for specific health conditions. Another trend, just as crucial? Employees used their AI Agents to self-teach, asking questions like “what is a deductible” and “how do I know?a doctor is in-network” — questions they might not ask a human HR agent. ? ? This readiness to compare plans and learn suggests employees want to make informed decisions and use their plans well—and that the same AI-driven resource can meet them wherever they are. Also notable on this graph: Point solutions weren’t prominent. A portion of those using #AI Agents didn’t offer them, but for those who did, such questions made up 10% of inquiries, and employees asked about point solutions both by brand name and generally (e.g. “fertility” or “mental health”)? ? Download Cascade AI’s “Employee Use of AI Agents in Open Enrollment 2024” for additional insights: https://lnkd.in/giUGPdW4 #AIforHR #HRTech #HumanResources #HR #FutureOfWork #EmployeeBenefits

Today, Cascade AI released a first-of-its-kind report on how employees used AI Agents during Open Enrollment 2024. This was the first season AI Agents were available to answer employee OE questions. What they asked was revealing--and suggests immediate takeaways for employers, health plans, digital health and point solution providers,?and other stakeholders in employee benefits.? ? Key takeaways include:? ? ?? Privacy Matters: AI offered a private space to ask complex, personal questions that live agents can’t. ?? AI Agents Overcome Low OE Literacy: By handling simple questions, AI reduced HR’s workload while empowering employees to make informed decisions. ? Employees Welcome Having More Time: They asked more questions when they had more time to do so. ?? More Support Doesn’t Mean More Work: AI Agents addressed 96.8% of OE questions? ? Download the full report here: https://lnkd.in/giUGPdW4 #AIforHR #HumanResources #FutureOfWork

We love the insights from Eylul Kayin, partner at Cascade AI investor Gradient, in the latest TechCrunch Equity Podcast. Tune in to hear how Gradient is thinking about the #AI startup landscape, including its investment in Cascade AI.?Some key topics: ?? What makes an AI startup unique in an ever-changing landscape? ??? “A lot of the companies that we see are absolutely building at the cutting edge. However, their customers aren’t at the cutting edge.” How are AI startups helping customers accelerate and adapt to drive growth and ROI for both sides? ?? “As agentic workflows come in we’re going to be in a completely different universe where we can outsource end-to-end workflows, like fully replace labor — obviously in well defined terms. So the way you think about selling is going to be completely different because of the ROIs that you’re able to articulate very easily.” https://lnkd.in/drvUg9Cg #AIforHR #FutureOfWork #DigitalTransformation

HR leaders are masters of the nimble pivot. However you're pivoting these days, Cascade AI is here for you with AI Agents that keep you agile. ?? Revise or reaffirm your stance on DEI or other protocols by auditing, editing and circulating documents instantly ?? Offboard teammates with dignity, consistency and grace ?? Keep an ear out for employee concerns with anonymized reporting of what they ask #AI Agents ?? Get ahead of bigger strategic pivots Read on about what we mean by "agility" in #HR in our latest blog.? https://lnkd.in/g6AT8fkz #AIforHR #HumanResources #FutureOfWork

Stay tuned ... Cascade AI is getting ready to roll out learnings from our first year of real-world use of AI Agents for employee support. We shared early findings with Employee Benefit News (see below). Stay tuned for a deeper dive as we prepare insights on how employees are engaging with #AI Agents, what Open Enrollment taught our customers about their employees' priorities and concerns, and the rapid speed-to-impact early adopters have seen. #AIforHR #HRTech #HR #FutureOfWork #HumanResources https://lnkd.in/gH6XjEdb

We’re thrilled to announce that Cascade AI is now officially listed on the Google Cloud Marketplace. This expansion reinforces our commitment to making AI for HR accessible for every business and complements our existing listing on the Microsoft Azure Marketplace. ? At Cascade AI, we understand the complexities of deploying AI at enterprise scale. When bringing AI to HR and all employees, organizations must navigate strict compliance, security, and procurement guidelines. Now, GCP and Azure customers can purchase Cascade directly through their cloud marketplaces, streamlining onboarding and eliminating lengthy procurement processes. ? By making Cascade AI available on GCP and Azure, we’re ensuring that cloud-first enterprises—with multiple employee groups across different regions, each with access to unique benefits, programs, and policies—can seamlessly integrate AI for HR into their existing employer ecosystem. This means employees get immediate, personalized access to company resources, driving strong workplace cultures and better employee experiences. ? For companies that have committed cloud spending to either Google or Microsoft, piloting AI for HR is a great way to use cloud spending that might otherwise go unused? ? With our deep expertise in AI and large-scale cloud systems, we’ve built Cascade AI as the most impactful AI for HR solution designed to operate at enterprise scale. Our platform is architected for security, compliance, and seamless integration with enterprise cloud environments, making it the best choice for large, global organizations looking to leverage AI to drive HR transformation. ? This is just the beginning. We are excited for what’s ahead. #HRTech #AIforHR #CloudFirst #GoogleCloud #AzureMarketplace #EnterpriseAI #HR #HumanResources

The past week has been a whirlwind with Davos, the presidential inauguration, and fast-evolving #AI news like Stargate and DeepSeek making it even clearer that organizations must be informed and ready to pivot at a moment’s notice. Their success at doing so will hinge on HR’s agility. Read more in our latest blog. #AIforHR #FutureOfWork #HR #DigitalTransformation

NVIDIA CEO Jensen Huang woke up a few more HR leaders when he declared earlier this month that IT departments will soon play the role of HR director to teams of #AI agents. “In a lot of ways,” he says 40 minutes into his CES keynote, “the IT department of every company is going to be the HR department of AI agents in the future. Today they manage and maintain a bunch of software … in the future they’ll maintain, nurture, onboard and improve a whole bunch of digital agents and provision them to the companies to use.” IT personnel on Reddit promptly weighed in, revealing that while many are in the thick of such a shift, some still see it as aspirational: ? “Maybe in 50 years” ? “[W]e aren’t anywhere close to that, we would feel it if we were getting close.” ? (Also, “Will I also be responsible for the AI's Christmas party?”) Of course, we’re not close.?We’re here. Agentic AI is already responding to HR inquiries, and it will do more—sooner than most people realize. As AI agents start to function more like “employees,” they’ll need training, monitoring, and performance management—just like humans do. That’s a huge opportunity for HR to lead the way in creating a hybrid AI+human workforce. But if HR teams don’t act quickly, they—and the cultures, best practices and comprehensive people strategies they lead--risk being sidelined and minimized amid paradigm-shifting conversations. A powerful call to action ? Embrace AI for all employees. Equipping your workforce with AI tools helps enhance human jobs, drives transformation across the business, and future-proofs HR.? ? Adopt an AI solution yourselves. HR needs real-time insights into workforce changes—both human and AI. Tools like Cascade AI (or any robust AI-powered platform) can help manage constant job evolution, map skill sets, and make data-driven decisions.? ? Elevate from process to strategy. Stepping up as strategic leaders of AI implementation will keep HR integral to organizational success, rather than handing the reins to IT. Jobs will continue to change—some will be replaced by AI, others enhanced—and it’s happening far faster than most people think. The question is, will HR be at the helm of that transformation, or watching from the sidelines? If we want this transition to succeed, HR must own it. It’s time to evolve—and the future is already here.?