Carro

How is Gen AI driving transformation initiatives within Carro? Our COO Zi Yong C. has emphasised that we’re not building AI for the sake of it. Instead we’re focused on how we can refine our processes for better productivity and data. Hear him share how this impacts business results, and as he reveals his 3 principles on leveraging Gen AI, in the latest podcast from Insignia Ventures Partners. Stay tuned for Part 2!

Need some lunch time company? Hear from our COO Zi Yong C. as he shares how Google capabilities have impacted and streamlined our businesses! Watch here ?? https://goo.gle/41XGHML

Where is Southeast Asia heading towards to and what does its future look like? Our CEO and Co-founder Aaron Tan was recently at the Straits Times Education Forum 2025 to discuss Singapore’s evolving role in a rapidly rising region, alongside Guest of Honour DPM Heng Swee Keat and fellow panelists DBS chief executive and SMU chairman Piyush Gupta, Indonesian investor and entrepreneur Aldi Haryopratomo. Southeast Asia has always been an important region for Carro, with Thailand and Indonesia being the first two markets we set roots in as part of our expansion plans. For us, it was clear: we have a familiarity and shared history with the region, complete with similar cultures that we can relate to. Aaron shares that when companies expand into different countries, it is key to understand how the local people work, as well as their culture, in order to bring out the best in them. At Carro, we’re focused on mobility, collaboration and integration, as we equip our talents across the region with innovative skills and solutions. It’s exciting to witness the region's growth and even more fulfilling to contribute to a deeper collaboration and change that is impactful.

At Carro, we deal with thousands of transactions across the region and talk to hundreds of customers. So how do we ensure personalised customer service while maintaining a well-oiled process? The answer: AI tools with partners like Google Cloud. But we’re not replacing our human agents with clueless bots. We’re just allowing technology to handle the easy questions (like ‘when do we open?’) while we free up time and space to take on the hard questions that require empathy and experience. "We believe in the power of human connection,” says COO Zi Yong. “That's why we use AI to empower our customer service team, not replace it. Google Cloud puts real-time data at our fingertips, allowing managers to gain insights through simple conversations. We're not just automating tasks, we're automating success."

Say hi to our latest Management Associates at our Kuala Lumpur office! The Carro Management Associate Program, or CMAP, is a multi-departmental program that prepares participants for future leadership roles. Our new folks will be offered opportunities to equip themselves with essential skills through a structured learning program, while being mentored by our senior leaders with vast experience in the industry. Chart your career and prepare yourself for future success. Look out for upcoming intakes for CMAP by following us on LinkedIn, or send us an email at [email protected]. #LifeatCarro

Talk about a wonderful start to the year! Earlier in January, Carro received our ?FIRST? Putra Brand Awards — a Gold in the e-Commerce category. The Putra Brand Awards, known as “The People’s Choice,” is entirely decided by Malaysian consumers, and we are honoured to be chosen as a preferred brand, and recognised alongside so many other big household names. Our customers are what makes us and we're incredibly grateful for the continued trust and support in reaching milestones here and beyond.

Lunar New Year remains one of the most important celebrations in the region, so of course we had to celebrate it big time! Our offices marked the occasion with festive fanfare, including a virtual “prosperity toss” that brought Singapore, Malaysia, Indonesia and Hong Kong together for a symbolic ushering in of a new and prosperous year. Plus, we also had our hand in activities such as calligraphy and traditional Chinese paper cutting that highlighted local traditions. Here's to a prosperous and sssssumptous New Year ahead! #LifeatCarro

Meet our latest cohort for the Carro Management Associate Programme! ?? The Carro Management Associate Programme, or CMAP, aims not only to advance careers, but also to prepare fresh minds for leadership roles in the industry, with multi-departmental attachments, developmental programs and opportunities to work on innovative projects across regions. Of course, we believe learning should be fun too! If you are looking for an opportunity to accelerate career, follow us to get updates on the next CMAP intake.

Ever wondered how Carro comes up marketing ideas??? From our award-winning No Drama campaign to our collaborations with Malaysian celebrity-influencer Phei Yong, these campaigns stem from months of hard work and preparation from the Marketing team. And everything starts at the annual Marketing Hothouse ?? in December. As we wind down this calendar year, senior members of the Marketing team begin regional plans for 2025. So what do they do at their annual Hot House? They spend days looking back at and analysing past campaigns, and sharing strategies and ideas for what to do next. That’s not to say it's all work and no play. Because truly some of the best ideas come from the team playing, sharing and having fun together — and that includes being competitive with each other over some games of Pictionary and quizzes. Watch this space to see what new and entertaining campaigns Carro has for next year. We don’t know what the Marketing team has up their sleeves… yet, but if it’s anything like this year, it’ll definitely be something to look forward to. ??

?? Regular year-end pizza party ?? Christmas celebration + employee wellness initiatives And… it’s a wrap! Well... almost. The Carro team ends the year on a high note, and we wish all our customers, associates and partners a Merry Christmas, happy holidays and a Happy New Year! We wish you all a good break that rejuvenates mind, body and soul. #LifeAtCarro