Last week, we had the honor of hosting the Bain NPS Loyalty Forum at our Center for Intelligent Buildings in Florida, bringing together over 100 industry leaders united by a shared commitment to enhancing customer experience.
A standout moment of the event was the C-Suite panel discussion featuring Ajay Agrawal (SVP, Global Services, M&A and Chief Strategy Officer, Carrier), Melissa Hentschel (CCO, Onbe), Sasha Weintraub (SVP & CCO, Duke Energy) and Philip Sager (Expert Partner, Bain & Company) who shared insights on embedding customer-centricity into actionable strategies.
The forum also featured deep dives into key topics such as innovative approaches in the B2B ecosystem, accelerating adoption in services/aftermarket and driving sustainable business growth.
A heartfelt thank you to all participants, the exceptional speakers and the Carrier and Bain & Company teams for this high-quality and impactful event.
#CustomerCentricity #CustomerExperience #NPS