CareAR, A Xerox Company

Have you ever wondered what CareAR can do for your enterprise? With CareAR, your team can provide real-time remote visual assistance, leverage AI-driven digital work instructions, and utilize AI-powered tools like visual verification to solve problems faster, reduce operational costs, and improve customer satisfaction.? Whether you are in field service, customer support, or training, CareAR empowers your workforce with a toolkit to excel in every interaction. Don’t just take our word for it - request a Demo today and learn how to elevate your service experience using the CareAR platform. Request a Demo Now: https://lnkd.in/gB7yu3RG ? #CareAR #ARRemoteAssistance #FSM #CustomerSupport #Innovation #AI #DigitalWorkInstructions #AR? ?

Are long resolution times leaving customers frustrated? When it comes to Average Handle Time (AHT), speed matters. How quickly your team resolves customer issues directly impacts their satisfaction. Lowering AHT improves productivity and ensures a seamless customer experience, making it a crucial KPI for both field and customer service teams.?? ? In our new eBook, “The Top 8 KPIs Every Service Leader Needs to Know”, we define the service metrics that matter and reveal how CareAR’s remote visual guidance can make an immediate impact to improve them.? ? ?? Get your free eBook now: https://lnkd.in/gG4s3TXy? ? #KPIMetrics #ServiceExcellence #FieldService #CustomerSuccess #AR #AI #CustomerService #KPIs #AHT #CareAR #ServiceLeaders??

Exclusive Webinar This Week! Are you equipping your field service teams with the right tools for success? Customer Engineering Services (CES) did it with AR-enabled remote assistance.? In this webinar, CES will discuss how AR support tools have improved repair success rates, helped cut downtime, and reshaped apprentice-level training.? WEBINAR: How CES Improved Field Service with AR Remote Support? Wednesday, November 20, 2024? 10:30 AM PST | 12:30 PM CST | 1:30 PM EST Join us for this panel discussion to discover:? ?? How CES found the right AR remote support solution.? ?? The steps they have taken to enable new technicians to solve complex repairs.? ?? Results achieved using CareAR Assist to improve services and promote scalable growth.? ?? Don’t miss it- register today. https://lnkd.in/gAVVEBbu #ARSupport #FieldService #RemoteTechnicianSupport #CareAR #FirstTimeFix #AI #ARRemoteAssistance #FieldServiceInnovation?

Why settle for average KPI outcomes when your team could lead the field? ? AI and AR remote visual assistance is a serious advantage for service leaders, redefining how teams perform. From faster issue resolution time to elevated customer satisfaction, remote visual assistance drives results to help service teams exceed their KPI goals.? Check out our newest blog for insights into how AI and AR visual assistance can help to close performance gaps to push service KPI numbers to the top.? https://lnkd.in/gWZnXCh3 #KPIMetrics #ServiceExcellence #FieldService #CustomerSuccess #AR #AI #CustomerService #ServiceLeaders #FSM #CareAR

What’s your strategy to support apprentice-level technicians in the field? If you rely on senior specialists to deliver service excellence and scale your business, you won’t want to miss our upcoming webinar. Join this panel discussion to hear how Customer Engineering Services (CES) equipped apprentice-level field technicians with AR support tools, enabling them to confidently solve more issues on their first visit.? ? The panel will cover their search for an AR remote solution, adoption strategies, and key results using CareAR Assist. WEBINAR: ? How CES Improved Field Service with AR Remote Support? ?? Wednesday, November 20, 2024? ?? 10:30 AM PST | 12:30 PM CST | 1:30 PM EST Register here: https://lnkd.in/gAVVEBbu ? #ARSupport #FieldService #RemoteTechnicianSupport #CareAR #FSM #FirstTimeFix #AI #ARRemoteAssistance #FieldServiceInnovation?

Attention all organizations hiring seasonal workers to manage holiday or high-volume business! How are you ensuring your temporary workforce is ready to hit the ground running??With CareAR, see how you can easily onboard, train, and empower your new team members using AI-enabled digital work instructions. Our solutions make it simple to deliver real-time guidance so workers can: ?? learn as they go ?? troubleshoot issues on the spot ?? perform tasks with confidence from day one Ensure your seasonal staff can deliver high-quality results, even during the busiest times. Learn more:?https://lnkd.in/g-W2-mkX #SeasonalJobs #HolidayHiring #DigitalWorkInstructions #AR #AI #EmployeeOnboarding #FieldService #CareAR

Do you know the KPIs that drive world-class service? Customer Satisfaction (CSAT) indicates how happy customers are with the service experience. It measures the immediate impact of every customer interaction to provide a direct reflection of your team’s performance.? ? Minor adjustments won't cut it when it comes to improving KPIs such as CSAT. The key to closing gaps is leveraging smarter tools like CareAR’s remote visual guidance.?? ? Our new eBook, The Top 8 KPIs Every Service Leader Needs to Know, details the metrics you can’t afford to overlook and how remote visual assistance can help.??? ? Start improving your service KPIs and watch your customer satisfaction soar. Read the eBook today.? https://lnkd.in/gG4s3TXy? ? #KPIMetrics #ServiceExcellence #FieldService #CustomerSuccess #AR #AI #CustomerService #KPIs #CareAR #ServiceLeaders??

Distributed service teams. Escalations piling up awaiting senior technician expertise. First time repairs slipping through the cracks leading to second dispatches. Sound familiar? Customer Engineering Services (CES) faced these very challenges but found a winning solution with CareAR Assist. Join our webinar to hear directly from CES leaders about their search for an AR remote support solution, their adoption journey, and the results they have experienced, including higher first-time fix rates and reduced specialist escalations. WEBINAR: How CES Improved Field Service with AR Remote Support ?? Wednesday, November 20, 2024? ?? 10:30 AM PST | 12:30 PM CST | 1:30 PM EST Don’t miss this conversation. Register Now: https://lnkd.in/g49xuQ5z #ARSupport #FieldService #RemoteTechnicianSupport #CareAR #FirstTimeFix #AI #ARRemoteAssistance #FieldServiceInnovation

Are you measuring and improving the right KPIs? Service leaders know it's tough to keep up with constantly changing customer expectations while also trying to be more efficient. The key to excel is knowing which metrics really matter. Average Handle Time (AHT), First Time Fix Rate (FTFR), and Customer Satisfaction (CSAT) are not just numbers, they're indicators of your team’s effectiveness.?? ? Our new eBook, "The Top 8 KPIs Every Service Leader Needs to Know," breaks down the critical KPIs that measure service success and highlights how CareAR’s remote visual guidance can help improve them.??? ? Download the free eBook and align your team with the KPIs that drive results: https://lnkd.in/gG4s3TXy? #KPIMetrics #ServiceExcellence #FieldService #CustomerSuccess #AR #AI #CustomerService #KPIs #FTFR #CSAT #AHT #CareAR #ServiceLeaders??

Are you capturing actionable insights at critical points in your digital work instructions? Collecting essential data doesn’t have to be a bottleneck. Forms built into work instructions can capture the information you need, whether in the field or from your support teams, without disrupting your workflow. Join our upcoming webinar for an in-depth look at how forms can elevate your operations from passive information sharing to a dynamic, data-driven process.? ? ?? Date: Wednesday, October 30, 2024? ?? Time: 10:00 am PST??| 1:00 pm EST ?? What You'll Learn:? ? ? How to create customizable forms within digital work instructions.? ? ? Real examples of customers using forms automation to increase productivity.? ? ? Ways to extend your workflow using tools like ServiceNow, Microsoft, and more. Register now!? https://lnkd.in/dK-F8u3Z? ? #DigitalWorkInstructions #DataAutomation #DataDriven #AI #Automation #FieldService #CustomerService #DigitialTransformation #ServiceInnovation