Care Quality Commission

Urgent and emergency care survey 2024 A recent survey of over 45,500 people who used NHS urgent and emergency care (UEC) services in 2024 revealed generally positive interactions with staff. However, significant challenges were reported, including long waits for assessment and insufficient support for managing pain or controlling symptoms. This comprehensive survey examined the experiences of patients accessing Type 1 and Type 3 UEC services. The survey used two tailored questionnaires to capture feedback for each service type. Results were analysed at both the trust level and the overall England level, providing a detailed view of patient experiences across the country. Type 1 services encompass A&E departments, often referred to as casualty or emergency departments, while Type 3 services include urgent treatment centres, commonly known as minor injury units. Importantly, the survey only considered services directly managed by acute NHS trusts. ?? Read the results

New online immigration status (eVisa). We are advising you of a change to some immigration documents. Biometric residence permits (BRP) and biometric residence cards (BRC), are being replaced with digital proof of immigration, called an eVisa. From 31 October, new visa applicants are being issued with eVisas, and existing visa holders who currently prove their rights with a BRP, BRC or a passport containing a visa vignette or ink stamp, will need to create a UKVI account to access their eVisa. This needs to be completed by 31st December 2024. Some helpful guidance on how to create an eVisa account: ? Information on what people need to do and by when, including for those who hold a physical immigration document, and a list of grant funded organisations offering support https://buff.ly/3vVqQCo ? Guidance videos explaining how to access and use eVisa https://buff.ly/3MoOSu9 ? Download the eVisa Partner Pack - this includes factsheets and guides for organisations, helpful materials to inform your colleagues/organisations you may collaborate with of the transition to eVisa, including a suggested email to send and drag and drop copy for intranets https://buff.ly/3B2155Y

Share For Better Care - empowering people to improve health and social care through feedback. We recently we held a webinar with Healthwatch England, hosted by one of our campaign partners the Patients Association. Attended by 180 people, a mixture of the public, health and social care staff and other stakeholders – it was a really engaging event with challenging but fair questions. Peoples’ experiences can provide vital lessons for the health and care sector, helping it understand what is working and what needs improvement. Watch the webinar and: ? hear about their campaign, which aims to support more people to have their say on health and care services ? understand the barriers that exist to giving feedback and potential solutions ? listen to patients explain first-hand their experience of providing feedback and how this improved their care ? discuss the current ways people provide feedback and what more can be done to ensure peoples' voices are heard. ?? Watch the webinar

Maternity survey 2024 This survey looked at the experiences of pregnant women and new mothers who used NHS maternity services in 2024. Women who gave birth between February 1 and February 29, 2024 (and in January for trusts with fewer than 300 eligible births in February), were invited to take part. The fieldwork was conducted from May to August 2024, with 18,951 responses received, resulting in a 41% response rate. Overall, the results highlight areas of improvement over the past year, especially in access to mental health support during pregnancy. However, it also reveals ongoing challenges in maternity care, with reports of poorer experiences in certain aspects. These include communication during labour and birth, the information provided during hospital care after birth, and involvement in postnatal care - areas where feedback suggests a longer-term decline in positive feedback. ?? Read the results https://buff.ly/3SSah33 ?? Read the news story https://buff.ly/3VeHHtn

Join CQC as a Senior Regional Media and Communications Officer. You will be an enthusiastic, experienced, communications professional, good at working under pressure in a fast paced, reactive press office. You’ll have experience independently responding to media enquiries, as well as writing and issuing press releases. For further information about this opportunity please use the link below. The closing date for receipt of applications is Sunday 15th December 2024: https://buff.ly/4fMcpSZ

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We're looking for a new Midwifery Clinical Advisor to join The Maternity and Newborn Safety Investigation Programme. The post holder will work as part of the maternity programmes’ clinical advisory team providing clinical advice to support maternity investigators and team leaders to undertake maternity investigations. As a Midwifery Clinical Advisor, you will work collaboratively with other clinical advisors, the Heads of each region, the Clinical Director, and their deputy, to support the requirements of the programme across England. ?? Job title: MNSI Midwifery Clinical Advisor ?? Salary: ￡62,215 to ￡72,293 ?? Closing date: Wednesday 4th December 2024 ??? https://buff.ly/4fUJQT4

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Did you know we have a WhatsApp channel where we share all the latest updates on our new regulatory approach? We know that WhatsApp Channels may not be available to all users yet, so only post content we've already shared elsewhere. Follow us today https://buff.ly/3S2jhlm

Listen to a new episode of CQC Connect, where @ChrisDzikiti1 explores what our national inspection programme found in relation to healthcare inequalities. Chris is joined by some fantastic guests @NHS_RHO @BenashNaz Listen today