Capillary Technologies

As we step into another exciting year, it’s time to reflect on the milestones that shaped our journey and the vision that inspires what’s ahead. Our CEO, Aneesh Reddy, shares key reflections on the progress, challenges, and innovations that defined the past year while offering insights into how we’re shaping the future of loyalty. ?? #Leadership #CapillaryTechnologies #FutureOfLoyalty #Vision2025

We hear about AI, ML, LLMs, and Predictive Analytics all the time—but how do they really work? And more importantly, how can they transform loyalty programs beyond just buzzwords? ?? Join Capillary’s Rohan Mahadar & Kunwar Keshav in this Loyalty University session with Loyalty360, where they’ll break down AI’s building blocks and what it takes to make AI-powered loyalty a reality. ?? Wednesday, March 5 | ? 12 PM ET Let’s go beyond the jargon and explore how brands can leverage AI for smarter engagement, better rewards, and deeper customer connections. ?? #LoyaltyAI #AIinLoyalty #CustomerEngagement #CapillaryTechnologies #Loyalty360 https://lnkd.in/dDwHB8uM

The?DAYTONA 500?is more than just a race—it’s an adrenaline-fueled spectacle that brings millions of fans together. And this year, while engines roared on the track,?NASCAR Fan Rewards, powered by Capillary, handled record-breaking digital engagement without missing a beat. ??? With?massive race-day traffic surging in, Capillary’s platform ensured every fan interaction was smooth, seamless, and rewarding in real-time. No slowdowns, no disruptions—just?unmatched scalability and speed, built for moments that matter. ?? A big congratulations to?NASCAR?for an electrifying race! We're proud to power a fan experience as fast and thrilling as the sport itself. Donald Baal, Elisabeth Keller, Kirsten Nielsen, Anshika Dixit #DAYTONA500 #NASCAR #FanLoyalty #Scalability #RealTimeEngagement #CapillaryLoyalty

Loyalty without data? Almost impossible. But loyalty without trust? Unsustainable. ? On our latest episode of Loyalty Out Loud, Jim S., Bill Swift, John ONeill, and Megan Fiorendino dive into how customer data fuels hyper-personalized experiences, why privacy concerns are shifting, and what brands can learn from industry leaders like Starbucks. From cryptic customer IDs to real-time tailored offers, it's all about creating a value exchange that engages customers willingly. ??? How much data would you trade for a seamless experience? Tune in to the full episode here: https://lnkd.in/gES8hCPr #LoyaltyOutLoud #CustomerData #Personalization #LoyaltyInnovation #PrivacyAndTrust

Captivate 2025 is happening in Mumbai and there are so many reasons to be excited! From iconic landmarks to hidden gems and a city that blends tradition with innovation, Mumbai has it all. Tap through our carousel and get ready to discover why this vibrant metropolis is the perfect backdrop for the most epic event of the year and learn some interesting facts about the city! ???? #Captivate2025 #WhyMumbai

A win worth celebrating!??? We’re beyond thrilled to celebrate Himalaya Wellness Company's big win at the?ET Retail Awards?for?Loyalty Program and Rewards (Retail Category)!??? Loyalty isn’t just about transactions—it’s about?building real connections. And?Himalaya Wellness?has done just that, making loyalty more personal, more meaningful, and truly aligned with their mission:?“Wellness in Every Home, Happiness in Every Heart.” ?? By focusing on?wellness-driven engagement?instead of just discounts, Himalaya has created a program that celebrates?life moments, emotional connections, and customer well-being—and the results speak for themselves. At?Capillary Technologies, we’re proud to power this journey, proving that when loyalty is?rooted in purpose, it drives real impact. A huge congratulations to?Himalaya Wellness?on this well-earned recognition! Renu Reddy, Vijay Chavan Patil, Sarfraz Rumane, Siddhant Jain, Hipin Jain, Mayur Gupta, Ratnesh Mishra, Summaya I, Gitanjali Mittal, Sameer Shaik #ETRetailAwards #HimalayaWellness #LoyaltyWithPurpose #CustomerEngagement #LoyaltyThatMatters

Engaging customers and encouraging them to spend more and stay loyal is more about striking the right balance between what excites them and what drives business growth. ?? In this snippet from our recent webinar with Loyalty360 MANSI DALAL, Product Manager at Capillary Technologies, shares some sharp insights on how brands can turn engagement into real revenue using gamification. ?? From rewarding the right behaviors to using data smartly, the conversation explores how loyalty can be made more dynamic, more personalized, and more rewarding—for both brands and customers. #Loyalty360 #Gamification #LoyaltyPrograms #CustomerEngagement

Mobile phones have emerged as the ultimate engagement hub for loyalty programs, allowing brands to personalize experiences, anticipate needs, and create effortless interactions. ?? From Starbucks’ timely in-app nudges to Amazon’s pioneering use of data, the brands that get mobile right are redefining customer loyalty. So, if you’re not on your customer’s phone, how are you doing loyalty? ?? Listen to John ONeill, Jim S., Bill Swift, and Megan Fiorendino as they dig into how mobiles have now become essential when running a loyalty program. ???? #LoyaltyOutLoud #MobileFirst #CustomerEngagement #AIinLoyalty

?? As one of the largest retail conglomerates and nearly 200 stores, Kanmo Group is setting the bar for customer loyalty high in Indonesia. ??? In the latest video podcast in partnership with Let's Talk Loyalty and Loyalty TV, Rajesh Grover, Group VP of AI, Digital & Omnichannel at Kanmo, shares how AI, data-driven insights and omnichannel strategies are aiding Kanmo set new loyalty benchmarks in Indonesia. You don’t want to miss this episode! ?? Watch Now: https://lnkd.in/gSxiWMwh #KanmoGroup #CustomerLoyalty #LoyaltyTV #CapillaryTechnologies #Omnichannel #CustomerData

Loyalty points can mean different things to different people—what’s your go-to choice? We would love to know! Vote and share your thoughts! ?? #Loyalty #CustomerRewards #Redemption