Capability Group Limited (CGL) is an organisation development and change management consultancy. Headquartered in Auckland, New Zealand, CGL has a rich 30+ year history of providing products and services to clients across the Asia Pacific region. Today, our team numbers over 30 consultants across the region. CGL uses creative approaches that challenge existing mind-sets enabling sustainable behavioural change. Our innovative solutions are research and evidence based. We are thought leaders in the areas of behavioural psychology, the psychology of learning, leadership development, and organisation development. We are also a leader in the "learning technology" space as a result of our partnership with Axonify, a Canadian tech company that has developed a gamified microlearning platform. The Axonify Microlearning Platform combines adaptive microlearning, brain science and gamification to embed training as a way to positively change employee behaviour that can be directly attributed to bottom-line business results.
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Exciting times as we kick off this immersive learning journey with Talespin by Cornerstone for one of the world's leading private banking groups???
Capability Group Ltd. is proud to have started the Talespin by Cornerstone immersive learning journey with one of the largest global private banking group! Looking forward to delivering impactful and immersive learning with them in the Asia region and beyond. #VR #XR #experiential
From improving communication to creating a sense of community among employees, Axonify’s latest report is a must-read for anyone looking to make a difference in the lives of frontline workers. Here’s what you’ll find in the report:?? ??Focus on today to earn their tomorrow: What frontline employees need to feel stable, successful and satisfied on the job. ??The unhappiness myth: Frontline employees aren’t dissatisfied at work, but they need stability and support. ??5 insights (and intentional changes) to improve the frontline experience:? #1: Go all-in on empowering managers? #2: Prepare employees to deal with (more) customer incivility? #3: Turn communication challenges into opportunities? #4: Invest in building a frontline community??? #5: Lean on frontline tech (aka less hype, more help) Download your copy > https://lnkd.in/g2TEU2vD??
As the holiday season approaches, the pressure on retailers intensifies. Not only do customer numbers increase, but so does the need for seasonal hires who can hit the ground running. Effective onboarding is the difference between a smooth holiday season and one filled with challenges and disruptions. While technology like VR and e-learning are crucial tools, retailers can also benefit from understanding strategies that allow them to train new hires faster and more effectively. Here’s how you can do it ??
Are you part of our hospitality community? Our Regional Business Manager, Sudan Jeganathan, shares impactful insights each month in the Capability Group Hospitality Newsletter—designed to keep you informed and ahead in this dynamic industry. In our latest edition, Sudan dived into: ?? Sustained growth in urban destinations like Tokyo, Bangkok, and Singapore ?? The rise of wellness tourism and eco-friendly properties across Asia ?? Bold sustainability initiatives transforming guest experiences ?? Plus key trends, including new hotel openings ahead of the 2025 World Expo and insights from the State of Travel Report 2024. Stay in the loop with tips to empower your frontline teams and exceed guest expectations. ?? Subscribe today and get valuable insights delivered to your inbox every month > https://hubs.la/Q02XbkqB0 #HospitalityTraining #Sustainability #FrontlineTraining
Leadership today is more complex than ever. It’s no longer just about managing teams—leaders need to adapt quickly, communicate effectively, and make confident decisions in real-time. But how can we truly prepare leaders for these challenges? Imagine stepping into realistic leadership scenarios where you can practice decision-making, giving feedback, or navigating tough conversations—all in a risk-free environment? That’s the power of VR for leadership development! Traditional training methods often fall short of delivering practical, hands-on experience. But with VR, leaders are no longer passive learners—they become active participants in their growth. They don’t just hear about leadership skills; they apply them in dynamic, real-world contexts. Learn more about the power of VR/XR for leadership development > https://hubs.la/Q02XbyNM0
Digital transformation and shifting consumer behaviours are driving massive changes in retail. But with the right training, your workforce can stay agile and ready for what’s next. Download the “Training for Change” whitepaper from @Axonify in partnership with @Retail Gazette to uncover: ? Top retail challenges: From new technologies to evolving team and manager expectations. ? 10 steps to build your microlearning programme: Practical tips for effective, scalable training. ? 15 benefits of microlearning: Discover the transformational benefits of using microlearning to embed new ways of working. ? Success stories from brands like Foot Locker, Walmart, and Apparel Group who are leading the way. Don’t miss out on these actionable insights to keep your frontline agile and ready for the future! ?? Download your free copy > https://hubs.la/Q02WWlLH0 #RetailTraining #Microlearning #FutureOfWork #RetailInnovation
In hospitality, the onboarding process isn't just about getting new hires up to speed on basic procedures—it’s your chance to empower them to deliver exceptional guest experiences from day one. Here’s how to create an onboarding process that not only sets your new hires up for success but also drives long-term performance and guest satisfaction ?? #Onboarding #FrontlineTraining #Hospitality #HolidaySeason
Building manager skills = Building organisational success Investing in manager development is one of the most impactful steps organisations can take for long-term growth. When managers are equipped with the right skills, everyone wins! Skilled managers drive performance, foster engagement, and create high-performing teams. This leads to reduced turnover, improved employee satisfaction, and ultimately better business outcomes. When your managers excel, they can cascade that success throughout the company, creating a culture of continuous improvement. Check out how to build the core skills of great managers > https://hubs.la/Q02WyNF90 #ManagementProgramme #ManagementTraining #Organisationalperformance
Axonify's AI assistant, Max, is a game-changer for frontline teams, offering real-time answers and guidance right in the flow of work. This means faster, smarter decision-making anytime, anywhere! In this session, Axonify’s JD Dillon, Jessie Blanchard, and Brian Cotie walk through how Max is transforming the way frontline employees get the information they need to succeed. Check out the highlights below and see how AI is reshaping frontline performance! Watch the full webinar > https://ow.ly/prI950TCkFv #AI #FrontlineTraining #FutureOfWork?#RetailTraining #LearningInTheFlowOfWork
??? Swipe for a recap! Axonify’s Chief Learning Architect JD Dillon, Senior Product Manager Jessie Blanchard and Senior Manager, Implementations Brian Cotie showcased Max, our #AI assistant, and how it gives frontline teams time-saving answers, insights and guidance in the flow of work to make faster, smarter decisions anytime, anywhere. You can catch the full webinar here: https://ow.ly/prI950TCkFv
VR is reshaping the way we approach employee training! ?? A a learning experience that engages many of our senses means less distractions and more focused learning. ?? Disruption of the forgetting curve through repeated practice leads to long-term retention. ?? Active learning or “learning by doing” replicates real world scenarios and situations making new information more likely to stick ?? Learning can be done anywhere, anytime asynchronously so employees don’t have to take time off the job in large numbers leading to less disruption. ?? A highly engaging, fun and more importantly memorable experience. ?? Simulating common scenarios that employees encounter at work lets participants practice their skills in a low-stakes setting. ?? Gamified group experiences result in deep personal and team insights based on behaviours demonstrated in the moment. ?? A scalable, cost-effective learning solution. Learn more about the power of VR/XR training > https://hubs.la/Q02VzW2g0