CallMiner

The 2024 CallMiner CX Landscape Report is here! One of the key takeaways? #AI is continuing to transform how contact center and customer experience (CX) leaders approach their roles – from the customer data they collect to how they support employees. In fact, 87% said generative AI is key for their teams and 91% agree AI will help optimize #CX strategies. And that’s not all. The findings also revealed: ?? Despite widespread AI adoption, cost is an unexpected challenge ?? AI is not replacing employees, it’s empowering them ?? CX and customer feedback collection is no longer limited to surveys Download the report to learn more. https://lnkd.in/eh85tPqM

Inizio Engage is harnessing the power of #AI to enable better listening on patient support calls, resulting in more accurate and supported employees and an enriched understanding of the voices of patients. “This AI-driven speech analytics tool operates at scale for everyone. Instead of searching for a needle in a haystack, you have a magnet where you have the opportunity to go in and filter on calls that meet the criteria. Rather than hoping to come across certain things, you are doing it a full scale, which means you are getting a more complete perspective,” says Thomas Mueller, Ph.D., VP, Digital Innovation & Product Management, Inizio Engage. Head over to their blog to read how the #LISTEN2024 award-winning organization is achieving this with the CallMiner platform: https://lnkd.in/eeCM-Znw

Delays in medical device reporting can often stem from technicians not thoroughly probing incidents and determining device-relatedness. CallMiner's recent webinar with Alyssa Nadine Bilog (Manager, Quality Assurance) and Peter B. (Senior Quality Analyst) from Dexcom explored how conversation intelligence can enhance technician training and effectiveness. ?? Watch now on demand! https://lnkd.in/etQb_kZd

According to CCW Digital's recent market study, 92% of businesses believe customers will develop higher standards for 'personalization' over the next 1-2 years. To achieve this next generation of omnichannel #CX, many brands plan to invest in analytics solutions, leverage #AI across channels, and more. Read the report. ?? https://lnkd.in/eX2kHYG6

CallMiner always puts product innovation at the forefront. In his latest blog, CallMiner’s Chief Product Officer, Bruce McMahon, shares key platform updates made so far this quarter, including: ?? Dynamic speaker targeting ?? CallMiner AI Assist ?? Content visibility enhancements Read more on our blog: https://lnkd.in/eVJt7mMw

Join us on November 27 at the Call & Contact Centre Expo UK in London to hear from CallMiner's Mark Lockyer on maintaining meaningful human interactions and positive #CX in an #AI-driven landscape. Don't forget to visit the CallMiner team at booth #CC-E36 and for a chance to win a pair of Sonos, Inc. Ace wireless headphones or a John Lewis gift card. Register today! https://lnkd.in/duEnaCi

Understanding customer emotion is a key part of #CX. Join CallMiner's Senior Director of Product Management, Risa Eldridge, and Director of Product Management, Alexis Kitchen, for an upcoming Women in CX ? webinar to explore how #AI can help decode empathy and empower customer service teams to more effectively and authentically engage with customers. Register now for the December 10 session! https://lnkd.in/eNSgRVPG

The Engage Customer Engagement Summit on November 26th in London is right around the corner! We have not one, but two sessions. Join us at ?? ??11am for a co-hosted roundtable with Foundever on creating exceptional #CX ??2pm for a session with CallMiner's Mark Lockyer on harnessing conversation insights to drive customer and agent success Don't forget to stop by Stand 1 (Foundever) and Stand 2 (CallMiner) for a chance to spin our Wheel of Fortune for amazing prizes, including a Virgin Experience gift card! Register today! https://lnkd.in/gwgJ3e3z

Generative AI is reshaping conversation intelligence, contact centers and #CX. But it's not as simple as overlaying it onto technologies already in place. "Vendors that make generative AI easiest to use will win the competitive battle." Read more from Jeff Gallino (CallMiner CEO and founder) recent Q&A with Don Fluckinger of TechTarget where he shares his take on leveraging AI effectively across enterprises. ?? https://lnkd.in/eeiERGUY

The past two years have proven transformative for AI, with new trends and challenges constantly emerging. Join us on Tuesday, December 3 for a panel discussion on the current state of #AI, its impact on #CX, best practices for managing the technology, and more. You'll hear from ?? ? Adrian Swinscoe, CX Consultant / Advisor, Punk CX ? Carlos Puigjaner, CEO, Verbio ? Tory (Orozco) Stephens, Manager, Charters & Group Sales, Globus family of brands ? Marco Casalaina, VP of Products, Azure AI, Microsoft ? Jeff Gallino, CEO & Founder, CallMiner Register today! https://lnkd.in/eNJvjyW4