CallMiner

The future of #CX is here. Say hello to CallMiner Outreach! CallMiner Outreach is the industry’s first #AI-powered customer feedback tool. By leveraging insights from unsolicited interactions, contact center and CX leaders can execute more personalized, contextual surveys and customer engagement initiatives. “CallMiner Outreach goes beyond simple surveys and traditional feedback methods by leveraging AI-driven insights from customer interactions to improve the quality, relevance, and efficiency of feedback collection and analysis.” Bruce McMahon, Chief Product Officer at CallMiner. Read how we're changing the game. ?? https://lnkd.in/e3iGxxg6

One of the secrets to delivering exceptional customer service experiences in modern contact centers? ? Real-time agent guidance. Head over to the CallMiner blog to explore the top benefits of real-time guidance, the impact on #CX and #EX, and more. https://lnkd.in/eiHv7Wqx

You've heard the buzz – CallMiner Outreach is our new, revolutionary AI-powered #CX and customer feedback solution designed to help businesses connect with customers in more meaningful ways. Now you can see it in action. Watch our product overview video and connect with our team to learn more. https://lnkd.in/eytw8AmM

Did you miss our recent webinar with Alorica? Our panel of experts explored best practices for mapping out optimal customer journeys and identifying opportunities for #CX improvement. Watch it now on demand and hear from ?? ?? Lauretta Campestre, Associate VP, Customer Success, CallMiner ?? Harry F., Chief Digital & Technology Officer, Alorica ?? Merlyn Kulkarni, Sr. Digital Solutions Principal, Alorica ?? Marie-Louise Gaughan LLB (Hons) ACIBS, Head of Digital & Customer Experience, EMEA, Alorica https://lnkd.in/eSBGBbw2

That’s a wrap on Enterprise Connect 2025! ?? The CallMiner team had an amazing few days connecting with customers, industry leaders, and partners to explore the future of comms, collaboration, and #CX in an #AI-driven world. See you next year in Las Vegas!

Many organizations have built significant #CX programs around surveys, despite low response rates, lack of meaningful insights and diminishing ROI. But there's a better, smarter way to execute customer feedback campaigns. CallMiner's Jason Mckay, Principal Product Manager, discusses how the new #AI-powered CallMiner Outreach solution transforms the way organizations gather customer feedback and create more meaningful customer connections. Read more on the CallMiner blog. https://lnkd.in/eBManAhP

ContactBabel’s UK Contact Centre Decision-Makers’ Guide 2025 highlights six major challenges that contact center leaders face across various industries, including financial services, insurance, travel, retail, utilities, and more. Download the report today to explore the trends and solutions that companies can embrace to improve their contact centres. ?? https://lnkd.in/eCxiQyRz

If it seems like everyone is talking about #agenticAI, you're right. And according to Gartner, agentic AI is one of the most transformative forces in enterprise technology expected over the next 24 months. Our latest whitepaper explores how agentic AI is transforming the contact center, streamlining analytical tasks, automating workflows, and improving #CX and #EX. ?? Read more. https://lnkd.in/eESe6HhF

Top-performing contact centres are elevating and enhancing their agent coaching initiatives to drive meaningful results. Our recent webinar with Call Centre Helper Magazine explores common mistakes to avoid and how the right technology can supercharge your company's coaching strategies. Watch now on-demand. ?? https://lnkd.in/eBxjfMJn

If you're at Enterprise Connect this week, don't forget to stop by the CallMiner booth (1305) to chat with our team and learn more about our new product, CallMiner Outreach! ??