CallMiner

The 2024 CallMiner CX Landscape Report is here! One of the key takeaways? #AI is continuing to transform how contact center and customer experience (CX) leaders approach their roles – from the customer data they collect to how they support employees. In fact, 87% said generative AI is key for their teams and 91% agree AI will help optimize #CX strategies. And that’s not all. The findings also revealed: ?? Despite widespread AI adoption, cost is an unexpected challenge ?? AI is not replacing employees, it’s empowering them ?? CX and customer feedback collection is no longer limited to surveys Download the report to learn more. https://lnkd.in/eh85tPqM

CallMiner always puts product innovaion at the forefront. In his latest blog, CallMiner’s Chief Product Officer, Bruce McMahon, shares key platform updates made so far this quarter, including: ?? Dynamic speaker targeting ?? CallMiner AI Assist ?? Content visibility enhancements Read more on our blog: https://lnkd.in/eVJt7mMw

Join us on November 27 at the Call & Contact Centre Expo UK in London to hear from CallMiner's Mark Lockyer on maintaining meaningful human interactions and positive #CX in an #AI-driven landscape. Don't forget to visit the CallMiner team at booth #CC-E36 and for a chance to win a pair of Sonos, Inc. Ace wireless headphones or a John Lewis gift card. Register today! https://lnkd.in/duEnaCi

Understanding customer emotion is a key part of #CX. Join CallMiner's Senior Director of Product Management, Risa Eldridge, and Director of Product Management, Alexis Kitchen, for an upcoming Women in CX ? webinar to explore how #AI can help decode empathy and empower customer service teams to more effectively and authentically engage with customers. Register now for the December 10 session! https://lnkd.in/eNSgRVPG

The Engage Customer Engagement Summit on November 26th in London is right around the corner! We have not one, but two sessions. Join us at ?? ??11am for a co-hosted roundtable with Foundever on creating exceptional #CX ??2pm for a session with CallMiner's Mark Lockyer on harnessing conversation insights to drive customer and agent success Don't forget to stop by Stand 1 (Foundever) and Stand 2 (CallMiner) for a chance to spin our Wheel of Fortune for amazing prizes, including a Virgin Experience gift card! Register today! https://lnkd.in/gwgJ3e3z

Generative AI is reshaping conversation intelligence, contact centers and #CX. But it's not as simple as overlaying it onto technologies already in place. "Vendors that make generative AI easiest to use will win the competitive battle." Read more from Jeff Gallino (CallMiner CEO and founder) recent Q&A with Don Fluckinger of TechTarget where he shares his take on leveraging AI effectively across enterprises. ?? https://lnkd.in/eeiERGUY

The past two years have proven transformative for AI, with new trends and challenges constantly emerging. Join us on Tuesday, December 3 for a panel discussion on the current state of #AI, its impact on #CX, best practices for managing the technology, and more. You'll hear from ?? ? Adrian Swinscoe, CX Consultant / Advisor, Punk CX ? Carlos Puigjaner, CEO, Verbio ? Tory (Orozco) Stephens, Manager, Charters & Group Sales, Globus family of brands ? Marco Casalaina, VP of Products, Azure AI, Microsoft ? Jeff Gallino, CEO & Founder, CallMiner Register today! https://lnkd.in/eNJvjyW4

Mark your calendars! CallMiner, NimbusGroup, and Alvaria CX are coming together to explore the next generation of QA for South African enterprises on Tuesday, Nov. 19th at 2 pm SAST. Join us to learn how automation and real-time conversation intelligence can transform QA, offering deeper monitoring of compliance, adherence, and agent performance. You'll hear from: ? Martin Haines (Managing Director, NimbusGroup) ? Bruce Skjolde (VP Sales EMEA, Alvaria CX) ? Mark Lockyer (Sales Director, CallMiner) ? Ben Harper (Solutions Architect, CallMiner) We’ll also give a live demo of CallMiner's auto QA and real-time capabilities. Register today. ?? https://lnkd.in/esPSS7uh

On a recent episode of the dotCMS podcast, CallMiner’s CMO, Eric Williamson, shared powerful insights into the future of #AI-driven work. He discussed transformative ways AI can empower teams, including ?? ? Leveraging automation to streamline routine workflows ? Replacing repetitive tasks with AI solutions ? and more! Listen now. ?? https://lnkd.in/eQCF8AJb

While organizations are embracing automation to drive some aspects of contact center efficiency, many are still doing quality assurance (QA) manually. Read our latest whitepaper to learn how automated QA can drive value from #AI investments, enhance employee potential, and deliver better #CX. ?? https://lnkd.in/exMX-6zd