Calabrio, Inc.

Big news from our European team: The Voice of the Agent has launched! ?? In partnership with Martin Teasdale from Get Out of the Wrap, this Voice of the Agent report captures over 500 European contact centre agents' insights and reveals a pivotal shift -- agents are increasingly proud of their roles, with 70% recommending their job to a friend, and 64% are proud to work in a contact centre! ?? Yes, challenges remain, e.g.??: we've still got work to do when it comes to AI - 56% of agents don't find AI helpful in their daily tasks. ?? Read the report to discover these real insights and use it to inform how to make your contact centers a great place for agents! Download ?? https://bit.ly/3V2yS5S #VoA #AX #ContactCentre

Join other Calabrio users for the next virtual Customer Linkup on December 11! Learn best practices and tips, and connect with other @Calabrio users and like-minded contact center enthusiasts. Sign up today! ?? https://bit.ly/3Z1vgDB #contactcenter #CustomerLinkup

We recognize and are grateful for our country's veterans' service and sacrifices, as well as those of their families. Thank you to the Eagle Group of Minnesota Veterans, Inc. for your work helping secure employment for veterans and for joining us in our Minneapolis offices and telling us more about your mission, Tuesday, November 12?.

In this Call Centre Helper blog by Raj Shankar, our Global SVP of Product Management writes how—besides creating efficiencies, higher productivity and increased revenue—AI in workforce management can also ease employee stress, reduce attrition and increase well-being. The result is better employee and customer service and satisfaction... and business success. Read how?here: https://lnkd.in/e9E5-CBs #contactcenter #WEM #WFM

Congratulations to Calabrio’s Featured Innovators @Skeeter Henderson - Senior Business Intelligence Analyst & @Bevlin Jennings - Manager, Professional Services. Featured Innovators are peer-nominated Calabrio, Inc. employees, recognized for their commitment and contributions to our business and our customers, and for embodying our values. Congratulations Skeeter and Bevlin — we appreciate you! #Calabrio #innovators #bestcolleagues

?? ?? The next virtual Customer Linkup is Nov. 12! Learn best practices and tips, and connect with other @Calabrio users and like-minded contact center enthusiasts. Sign up today! ?? https://bit.ly/48Hw9Vf #Calabrio #contactcenter #CustomerLinkup

Today we announced two AI offerings for general availability: Auto QM and Trending Topics. These solutions are designed to eliminate time-intensive manual review processes, revolutionizing how contact centers manage, monitor and assess agent interactions, providing better customer service outcomes. Contact centers can: ?? Evaluate 100% of interactions with unbiased, AI-based scoring ?? Automatically identify reasons for calls, easily find anomalies and investigate the details ?? Improve performance with faster, better actions ?? Lower costs by automating manual work, and more #Calabrio #QM #contactcenters Learn about all the benefits in the press release: https://bit.ly/4hrzjQE

What's Changed? Analytics-Based Decisions in the Age of AI Calabrio, Inc.'s Ed Creasey breaks down the use of AI-powered analytics in contact centres and explains what remains the same ?? #cx #ccaas #contactcenters #ai #artificialintelligence #analytics

?? ?? The next virtual Customer Linkup is Oct. 23!!! This is a chance to learn best practices and tips, and connect with other Calabrio users and like-minded contact center enthusiasts. Don’t miss out— sign up today! ?? https://bit.ly/3BNpHzC #Calabrio #contactcenter #CustomerLinkup

Context is crucial—it's "the intent behind the intent" where true root causes and solutions are found. With advanced AI analytics and personalized insights, we're helping industries like customer service, finance, and apparel uncover new insights to elevate their CX. This insightful article, by industry analyst Sheila McGee-Smith, explores key strategies to elevate your CX, discovering how Calabrio’s Bot Analytics solution is reshaping CX. Don’t miss out—tap into the full potential of your customer interactions today! #CX #AI