Context is crucial—it's "the intent behind the intent" where true root causes and solutions are found. With advanced AI analytics and personalized insights, we're helping industries like customer service, finance, and apparel uncover new insights to elevate their CX. This insightful article, by industry analyst Sheila McGee-Smith, explores key strategies to elevate your CX, discovering how Calabrio’s Bot Analytics solution is reshaping CX. Don’t miss out—tap into the full potential of your customer interactions today! #CX #AI
关于我们
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
- 网站
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https://www.calabrio.com
Calabrio, Inc.的外部链接
- 所属行业
- 软件开发
- 规模
- 501-1,000 人
- 总部
- Minneapolis，MN
- 类型
- 私人持股
- 创立
- 2007
- 领域
- Call Center、Customer Interaction、VoIP、Call Recording、Quality Management、Workforce Management、Workforce Optimization、Speech Analytics、Performance Management、Workforce Engagement Management、Contact Center、Customer Experience、Employee Engagement和Analytics
产品
![点击此处查看Calabrio ONE]()
Calabrio ONE
劳动力管理软件
Calabrio ONE?, a unified suite—including call recording, quality management, workforce management, interaction analytics and data management—equips you with a complete toolset to unlock the tremendous value buried within your contact center and to transform your entire business. One true-cloud, seamless solution combines workforce optimization tools with powerful agent engagement and voice-of-the-customer analytics tools.
地点
Calabrio, Inc.员工
动态
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#Calabrio has been named an Exemplary provider in the just-released ISG Buyers Guide? for Agent Management, which has us leading the competition in reliability and usability! It's our goal to make the best solutions for #contactcenters - here's the unbiased research to back it up! Read more here: https://bit.ly/3Yh5WsY
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“Calabrio’s Exemplary showing in the ISG Buyers Guide? for Agent Management is due to years of effort building analytic systems that demonstrably improve agent performance, helping them do their best work to serve customers,” says Keith Dawson, Director of Research, Customer Experience, ISG Software Research. “Our findings reflect Calabrio’s commitment to helping enterprises deliver top-notch experiences to their customers.” Read the report: https://bit.ly/3XRiMwC. #Calabrio #contactcenters #WEM
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We're excited to be named an Exemplary provider in the just-released ISG Buyers Guide? for Agent Management. And their research and analysis shows Calabrio leads the competition in Reliability and Usability! Our users always tell us how our solutions are game changers for their contact centers - here is the unbiased industry research to back it up! #Calabrio #contactcenters
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WFM expert, EX and CX uber advocate, and energizing speaker Juanita Coley joined us at C3 and our customers were thrilled to hear from her! We couldn't agree more that when your #EX is elevated, so is your #CX. Learn more in her article:
Advocate for women in Tech ???? | WFM Enthusiast | Best Selling Author | Speaker | 2022 Mrs. Corporate America | Voted 2022 Most Influential Technology Advisor | Top 25 ICMI | Verint Expert
An Elevated Agent Experience! This was something I thoroughly enjoyed hearing about and contributing to at Calabrio, Inc. C3 this year. You all already know how I feel about Agent (Employee) Experience... Without it, your CX (Customer Experience) is TRASH! I said what I said... lol In my session, not only did I discuss this, but it was also great to hear from customers about their EX objectives. Check out the article for a light recap... if you're not scared, that is... lol Special shout out to Dillon Nugent Joel Martins Teresa Engeltjes Dave Hoekstra for all your hospitality... That's all. That's the post!
An Elevated Agent Experience
Juanita Coley，发布于领英
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Meet Klaus Bang, the "Danish WFM Ninja," whose expertise in Workforce Management has been honed over years of dedication and innovation. As Senior Workforce Manager at Alm. Brand Group, Klaus is a master at leveraging data to drive optimal performance in the contact centre. In a recent conversation with Calabrio's Dave Hoekstra, Klaus revealed his proven strategies for setting service level targets, managing customer patience, and ensuring accurate forecasting. Drawing inspiration from the pioneering work of Danish mathematician #AgnerKrarupErlang, Klaus reflects on the evolution of WFM, while offering insights on how the field continues to evolve. #WFM #CX #WEM
Using data to set goals: Lessons from Klaus Bang, the Danish Viking and WFM ninja
https://www.calabrio.com/uk
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We're reflecting on all the customers we met and learned from at last week's Calabrio Customer Connect! One of the most looked forward to events is our annual ?? ONE Awards presentation, recognizing users who are scoring big wins for their customers, colleagues and companies via Calabrio, Inc. solutions. Congratulations again to the award winners: ?? The Agent Advocate: Rachel Burnett and Zach Christopherson, Allegiance ??The Analytics Architect: Amber Prause, Gordon Food Service ?? The Collaborator: Loren Wellhausen, leading insurance provider ?? The Champion: Janessa Lucero-Hawthorne, AmeriGas ?? The Innovator: Ericc Whetstone, Apple Leisure Group ?? The Insightful Expert: Bry Raschko, Banner Bank For more, read our press release: https://lnkd.in/gGgP4c24 #calabrio #contactcenter #C3
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Another C3 has wrapped! Energy was high! Enthusiasm was contagious! And excitement about our new launches, changes and insights made this one of the best C3s in recent history! Thank you to our amazing customers, partners and sponsors for a hugely successful event! Highlights include: ?? Celebrating customer excellence with the ONE Awards ?? New WFM and QM Solutions ?? Insights from our partner panel on implementing AI for future success ?? Executive Leadership Momentum For more about #CalabrioCustomerConnect visit: https://bit.ly/47FdTv6 #Calabrio #C3 #contactcenter
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"“Our agents have been questioning why we never got Calabrio sooner." Just going to leave that there!! ?? Great to hear how our solutions help our customers - and their call center agents! #HaierSmartHome #CallCentreHelper #Calabrio #callcenters
Want an example of a significant shift in agent empowerment ? Haier Smart Home has transformed their 120 agent contact centre using Calabrio, Inc. With features like real-time adherence dashboards and automated holiday approvals, Haier Smart Home is set to achieve new levels of efficiency and productivity. Paul Gardner, Resource and Planning Manager, shares, “Our agents have been questioning why we never got Calabrio sooner." Read the full news story here ?? https://lnkd.in/eBPdnEk6 #CX #ContactCentres #AgentEmpowerment
Case Study: Haier Smart Home Drives Agent Wellbeing and Autonomy
callcentrehelper.com
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So excited to have Juanita Coley join us at Calabrio Customer Connect - her energy, experience and enthusiasm for #WFM and the employee experience make her sessions favorites with our attendees! Thank you Juanita!!!
Advocate for women in Tech ???? | WFM Enthusiast | Best Selling Author | Speaker | 2022 Mrs. Corporate America | Voted 2022 Most Influential Technology Advisor | Top 25 ICMI | Verint Expert
Something that has stood out to me VERY clearly is that Calabrio, Inc. isn’t just doing AI for AI sake…. But for Agent sake… They are clear that their goal is to make the agent life and job easier! Resulting in better CX, EX, and business outcomes! It’s been refreshing to hear from them AND customers on all the work they’ve done in the past year… #c3 #WFM #ex #Cx That’s all…. That’s the post!!!